#DOES20 - CrowdChat

DOES20

DevOps Enterprise Summit 2020

#does20 @realmattkparker @davemangot @rossclanton @paula_thrasher @duenablomstrom @realgenekim @jon_moore @jtf @ben_grinnell @useidel @indfo

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#DOES20DOES20DevOps Enterprise Summit 2020

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What is one super valuable thing you've learned in the last two weeks?

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great example of how to build a learning culture 😺

I am now an expert in how to vote in my local jurisdiction.

Jeffrey Fredrick

I learned I wasn't sharing with my team the problems that were most in my mind.

The more senior you are, the simpler your message has to be.

I learned the financial process at my company so I can make sure my team gets $$

...otherwise, the message is too prone to misinterpretation/miscommunication/etc.

"The Availability Heuristic"--the way our most available memories, either because they are recent, or because of the emotional impact they had on us, or because of how vivid the memory is, often impairs our ability to make sound judgements.

Not necessarily a learning per se, but a validation - no environment is like prod other than prod. Test in prod itself!

This is especially problematic in command and control organizations, where messages must pass down from the top to the bottom. This matters less when your job as a leader is to support, not to dictate.

Duena Blomstrom

Learned about the GI Joe Fallacy - from the same course- where they dismantle that "knowledge is half the battle" in the sense that more emphasis should be put on practice/habit creation

@DuenaBlomstrom the 3rd way of DevOps! Repetition and practice lead to mastery.

How bad I am at translating leadership messages when I'm not 100% on the bus

DevOps Enterprise Summit71

The anti-patterns you hear about high performance that make you shake your head are...?

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Duena Blomstrom

"We just need to change the process"

Jeffrey Fredrick

"we need to get 10x developers"

Duena Blomstrom

"We just need to do SCRUM "properly" again"

"We just need to ship X times a day"

Anti-pattern: "Maximize velocity." Related: "Compare velocity from team to team". (The right pattern in this context: "Minimize volatility").

Jeffrey Fredrick

"we just had the wrong person in the role"

Duena Blomstrom

"We don't have time/money for the people thing"

ERP

Jeffrey Fredrick

"we should adopt the Spotify model"

Duena Blomstrom

"This would be better if we just changed cloud provider"

"We need 'full stack' developers so they can take responsibility of every part of the cycle"

"no ops"

Duena Blomstrom

"Management likes this Agile thing, it's the developers that won't play ball"

we do daily standups (aka status reports) so "We're Agile!"

"Why were your estimates wrong?"

Duena Blomstrom

"DevOps may be nice but doesn't work for OUR stuff"

"You read too many books" 😂

"Let's just do DevOps"

Duena Blomstrom

"We DO make our people feel heard, we do yearly employee surveys!"

Its too risky

Duena Blomstrom

You're gonna love this one @RealGeneKim #OverheardInEuropeanBank "Now I gotta read about Unicorns?!?"

We'll add on monitoring later

DevOps Enterprise Summit19

What are the underrated learning moments that initiate change for teams but no one talks about?

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I think it can be awkward to acknowledge how a crisis or failure can provide motivation for change that didn't exist in a non-crisis state.

Books. People have literally been changed overnight by reading a book. It's one of the safest way to entertain new or contrarian ideas.

never waste a good crisis. This pandemic is creating a ton of opportunities for learning and 'change' moments.

I always called myself an "opportunistic leader". When I saw an opportunity, I'd take it. Like @jon_moore said, " crisis or failure can provide motivation for change". Always look for opportunity in crisis.

Read the Phoenix Project... Oh wait! Everyone talks about it after they read it 😺

Jeffrey Fredrick

@realMattKParker books are underrated! Maybe reading groups generally.

Speaking of bad societal outcomes caused by Twitter, this is the amazing Netflix documentary: “Social Dilemma”

https://www.netflix.com/title/81254224

Halfway thru it with @notoriousmvk!

The Social Dilemma | Netflix Official Site
This documentary-drama hybrid explores the dangerous human impact of social networking, with tech experts sounding the alarm on their own creations.

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Jeffrey Fredrick4

In the #crowdchat learned from @DuenaBlomstrom about the Yale course The Science of Well-Being : https://www.coursera.org/learn/the-science-of-well...

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DevOps Enterprise Summit17

Which DevOps “buzzword” do you dislike the most? Why?

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I think DevOps has become the biggest DevOps buzzword at this point. It seems to mean anything and everything the person using it wants it to mean.

How about "DevOps" itself? Leaves many disciplines out. But also still hearkens to "Dev" and "Ops" as separable activities, when the reality is that we are "evolving production."

Duena Blomstrom

Is that bad in itself though @RossClanton

@RossClanton What does DevOps mean to people here?

@realMattKParker Run away! Run away! :D

@realMattKParker my favorite definition is still how Adam Jacob described it... "It's a cultural and professional movement". Although that's still not very specific though 🤔

Learning about the free Yale course on "The Science of Well-Being", available for free on Coursera! Thx @DuenaBlomstrom

https://www.coursera.org/learn/the-science-of-well...

The Science of Well-Being
Offered by Yale University. In this course you will engage in a series of challenges designed to increase your own happiness and build more productive habits. As preparation for these tasks, Professor Laurie Santos reveals misconceptions about happin...

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DevOps Enterprise Summit21

How do you prove/show the ROI of transformation work to finance teams? How do you get them on board?

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@jon_moore has the most amazing story about how they were able to able to enlist finance to enable technology teams to do amazing things!!!

I honestly don't know.

I don't find myself convincing Finance; it's usually convincing the people who own the budget, in reality. But Finance can be excellent thought partners--enlist their expertise to HELP you and make sure your business case holds water.

If your transformation proposal is a "PR" against your company's operating code, then have Finance be the code reviewers.

In our case Finance felt IT was drunk and disorderly with our money. As they saw how product based funding can give full financial transparency in to how the money was actually being spent, they were ready to lead our change to a new product based funding model.

I've just demonstrated a five fold increase in build progress in 6 months during Covid through better collaboration and ways of working. Now they are on board! Never really managed to do it ahead of having and example to show though

Finance can be like Security, the place where people say No. With the right finance team, like the right security team, we can apply DevOps principles to show Finance how they can empower the business to succeed.

I've always found it super interesting to watch how CEOs interact with their CFOs — at a distance, it looks like the CFO is there to "keep us from doing stupid things."