John Furrier44
Question 1: Systems of Record (SoR). What are they?
Jasdeep Singh
Databases
George Gilbert
We've been building these for 50 years - they automate business processes and report on historical performance.
Dave Vellante
So we're talking payroll? transaction systems? Warehouses?
George Chow
@dvellante I think of them collectively as ERP
George Gilbert
original was airline reservations, then ERP/CRM...
Jen(Cohen)Cheplick
ERP, CRM, databases
John Furrier
How sophisticated are their analytics?
David Floyer
Transaction systems & systems of record are the heart of enterprise processes
George Gilbert
pretty basic - it's just about historical performance reporting - equivalent to steering a ship by looking backwards at its wake
Kirk Borne
@jscheplick Those 3 (ERP, CRM, databases) are best SoR examples, and yet they trick some firms into thinking they already have NextGen Analytics (Systems of Intelligence)
John Furrier
@KirkDBorne love that comment - the classic head fake
Jasdeep Singh
With all due respect, in my opinion sophistication lies in the way they run, reports and UI have become user friendly #bigdata
John Furrier
. @KirkDBorne many are getting fooled by recycled technologies passed as tranformational
Dave Vellante
@KirkDBorne @jscheplick - good point - we're not talking about just semantics are we?
John Furrier
@Jase_mtlngs915 I agree on the user friendly but being modern is another story..horizontally scalable? real time? low latency? dealing with semantic intelligence..etc
George Gilbert
Jasdeep - BI/reporting is more friendly, but it doesn't inform the consumer in real-time at the point of interaction - especially by anticipating their actions and then influencing them - kind of like ads work
Kirk Borne
Yes, there are many "new" features: semantics, machine learning, personalization, behavior analytics, real-time,...
Timo Elliott
isn't it usually SoR vs "system of engagement". Is "system of intelligence" different?
David Floyer
Transaction systems & systems of record are the heart of enterprise processes
Dave Vellante
@timoelliott it's a concept being put forth (first) by Geoff Moore and @ggilbert41 is re-defining Systems of Intell uses machine learning to anticipate, respond and affect outcomes
Kirk Borne
@timoelliott Yes, SoEngagement includes those #CEM #CX pieces, but SoIntelligence is predictive, prescriptive, cognitive
John Furrier
I love the systems of engagement bc that data is active and with context then it can be intelligence #SystemofIntelligence
George Gilbert
with context and with advanced analytics - like machine learning that turns data into predictive model - like Amazon recommendations
Kevin Petrie
@ggilbert41 Great point - recommendations, #NLP, other #machinelearning apps are becoming must-have feature for many enterprise offerings. We expect Amazon to make recommendations, customer service to email an auto-response, Facebook to tag our images
Dave Vellante
@KevinPetrieTech yes this idea of a personal assistant that anticipates my data needs #scary
George Gilbert
@KevinPetrieTech couldn't have said it better - but coming up with #machinelearning recommendations is going to involve big data for greatest accuracy and fast/streaming data for currency
Kirk Borne
@dvellante Check out this personal assistant concept (from 2004) ScheduleNanny: http://arxiv.org/abs...