BigData

Databases

We've been building these for 50 years - they automate business processes and report on historical performance.

So we're talking payroll? transaction systems? Warehouses?

@dvellante I think of them collectively as ERP

original was airline reservations, then ERP/CRM...

ERP, CRM, databases

How sophisticated are their analytics?

Transaction systems & systems of record are the heart of enterprise processes

pretty basic - it's just about historical performance reporting - equivalent to steering a ship by looking backwards at its wake

@jscheplick Those 3 (ERP, CRM, databases) are best SoR examples, and yet they trick some firms into thinking they already have NextGen Analytics (Systems of Intelligence)

@KirkDBorne love that comment - the classic head fake

With all due respect, in my opinion sophistication lies in the way they run, reports and UI have become user friendly #bigdata

. @KirkDBorne many are getting fooled by recycled technologies passed as tranformational

@KirkDBorne @jscheplick - good point - we're not talking about just semantics are we?

@Jase_mtlngs915 I agree on the user friendly but being modern is another story..horizontally scalable? real time? low latency? dealing with semantic intelligence..etc

Jasdeep - BI/reporting is more friendly, but it doesn't inform the consumer in real-time at the point of interaction - especially by anticipating their actions and then influencing them - kind of like ads work

Yes, there are many "new" features: semantics, machine learning, personalization, behavior analytics, real-time,...

isn't it usually SoR vs "system of engagement". Is "system of intelligence" different?

Transaction systems & systems of record are the heart of enterprise processes

@timoelliott it's a concept being put forth (first) by Geoff Moore and @ggilbert41 is re-defining Systems of Intell uses machine learning to anticipate, respond and affect outcomes

@timoelliott Yes, SoEngagement includes those #CEM #CX pieces, but SoIntelligence is predictive, prescriptive, cognitive

I love the systems of engagement bc that data is active and with context then it can be intelligence #SystemofIntelligence

with context and with advanced analytics - like machine learning that turns data into predictive model - like Amazon recommendations

@ggilbert41 Great point - recommendations, #NLP, other #machinelearning apps are becoming must-have feature for many enterprise offerings. We expect Amazon to make recommendations, customer service to email an auto-response, Facebook to tag our images

@KevinPetrieTech yes this idea of a personal assistant that anticipates my data needs #scary

@KevinPetrieTech couldn't have said it better - but coming up with #machinelearning recommendations is going to involve big data for greatest accuracy and fast/streaming data for currency

@dvellante Check out this personal assistant concept (from 2004) ScheduleNanny: http://arxiv.org/abs...

let's get going - fire away

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great to see you!

. @KirkDBorne thanks for joining - spread the love and we'll do some hard hitting action - all fastball for George

thanks for taking the time today George

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