csctechtalk

Dave Reid

pretty much everybody but ee do have the CTO advocates who are taking the lead, Regional Industry CTO's

@lefdjr My experience is that the CTO's Regional and Industry don't scale, and "everyone" is not practical.

@lefdjr There's also the challenge of internal advocacy. CSC doesn't know 10% of what it already knows.

3 Votes Vote

Dave Reid

we are the masters of our own destiny! I actually think that being a volunteer is important!

@lefdjr So how do you volunteer?

transparency is key here, no good if it's 'secret' part of the comms challenge is balancing up 'push' versus getting people to 'pull' and use content. We NEED MORE PULL

@stroker having recently helped run a local tech session for everyone at Chorley with Dan, pull is certainly a challenge.

Volunteering isn't the issue we need you to lead others, I would love it if you would help to design and craft a Wardley map to get your insight into that for others to use and learn. Or provide context to our consumerization WB

Dave Reid

'Volunteer' / 'pull' are one and the same. Engage with the content, engage with us and most importantly, talk to clients about it! This is happening to great effect in more and more places...

Jerry Overton10

@stroker Would like to hear your thoughts on "low hanging fruit" for increasing use of LEF content inside CSC.

Hi Jerry I think that the example set by Susie Brown, Joaquin Fernandes and Henry Singer is perfect to showcase the usage of LEF research, the trick is getting CSC industry knowledge wrapped into the research

there is also a natural segueway between LEF research applicability to the Big Conversations and the underlying portfolio, surfacing the connections in a way that provide context through tech transformation is key to this

@stroker Cool. Care to share a quick synopsis of the examples you mentioned?

@stroker Agreed. What I struggle with is a "minimum viable product" for connecting LEF + portfolio. Any thoughts?

Using Use and Misuse of Collaborative Tech workbook for example as way to get clients to think about Where they are on a spectrum is good example, leads conversations from Business angle and pattern conversation into MyWorkstyles

there is an equation our guys need to get to grips with :- digest LEF research + topical outside in example + Understanding of CSC portfolio context = new conversations

@stroker I think the digestion is the big thing. Really need to understand the research (videos help but most likely folks need the deeper dive into the written reports, which are very well done). Then apply to the convo and client situation.

@stroker So maybe a way forward is are a series of LEF-lead customer conversation blogs -- similar to @DanHushon's recent C3 post?

Kate Taylor

@LisaAnneBraun The short public exec summaries are excellent entry points for helping folk with this

Yes right, I should know that!

What about reciprocity: LEF leverages more internal CSC sources -> internal CSC sources use LEF content more...

Lisa Braun4

Can you comment on how the LEF Advocates are working out as part of the Tech Transformation? Is that one and the same as the applying of LEF content to the big conversations?

So the regional and industry CTO's are new LEF advocates, part of our task is working really closely with the guys so that we start to enhances these interfaces. And of course they are all actively engaged in the TT program

Kate Taylor

Advocates are working well so far, at least 4 or 5 are already engaging with LEF materials and re-packaging the messages to suit their industries. More to come as meetings continue in Sept

Great. Thanks for update. That Sept meeting will be a big one for you.

Kate Taylor4

Simon Wardley and our Research Director, David Moschella, will both be presenting at CSC ASPIRE in October so you can learn more about OI and value chain mapping there too.

3 Votes Vote

speaking of value chain mapping, look on C3 for the 'Mapping and Strategy' group created by Henry Singer

Kate Taylor2

Our latest report on Digital Leadership is now online at http://www.lef.csc.c... and in the Tech Office Library (via our Group on C3 for you to access): It covers the digital challenges facing large orgs today,worth a read

Leadership and Digital Leadership are Becoming One and the Same
Companies all around the world are seeing the emergence of increasingly potent digital capabilities. As they seek to respond strategically, they are asking themselves whether they have the digital leadership needed to surf the various waves of chan...

Helen Jones2

Thanks for joining us everyone! @stroker will be jumping into the chat as soon as the hangout finishes:

Paul1

How are we going to stand up this "co-creation" approach with our clients? Is it about solving their issues, or getting client input to our portfolio... or both?

We see Co-creation from our research as an ecosystem that is emerging. Part of this will involve what we call the experience lab. We believe that an experiential approach will be req'd for clients to determine the engagement platforms needed

our Co-creation report is being authored online in a collaborative platform as part of its design, I would really like to see it become open at the end, I could envisage the workbook being on GitHub and being made forkable for people to use

@stroker Would love to see that, experience it, and know how the process goes. Can you have guest observers??

Helen Jones1

You can watch the Hangout again on YouTube https://www.youtube....

August 14th Tech Talk Soundbites: Leading Edge Forum the "secret sauce" as CSC addresses today's ...
The business and IT relationship continues to evolve and present new opportunities for services , digital business models and outside-in thinking. Join us as...

Lisa Braun1

How aware are LEF clients of our Tech Transformation, and in what ways have or can they influence it?

Paul1

To hear (and see) the video we tried to stream at the start please use the following link: https://www.youtube....

Technology Innovation is Shifting from Inside-out to Outside-in
As the centre of gravity of the IT industry moves outside of the walls of the firm, Enterprise IT organizations must either move with it or be left behind. I...