Chris Wiesinger23![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjE4NDcyNTMy.jpg)
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Our story comes across as (appropriately) technology-focused, but is perhaps missing a thread on the softer skills and sensibilities required to help us (and our clients) cope with rapid change.
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Chris Fangmann
In this session - yes; In general I'd challenge you on this - I'd say we're of course not where we want to be (as always) but we're definitely on the right path combining industry & process expertise with technology excellence
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Sue Cronizer
Completely agree with you there. Where's the industry cut, the "business problem" perspective.
Chris Wiesinger
@ChrisFangmann Where can we review our "soft" story? Because the soft stuff is actually the hardest of all.
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Chris Fangmann
Getting to the right skills is also part of Tech Transformation - we can always chat about that - just reach out sometime next week if you like
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Chris Fangmann
(and this includes the "soft" story)
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Rich Reba
Right, this brief was focused on the "right side" of the diagram, the "left side" of the diagram (People + Process) where we actually execute the transformation is also a CSC strength - we'll need to focus on that in a future brief
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Soren Helsted
but most of the skills we focus on are still the hard ones.. I agree soft skills and culture is the toughest to transform
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Ernesto Diaz
@scronizer ...Part of this effect can be achieve by Applying Challenger Approach...
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Paul
this is what the LEF calls the double deep employee - with the technical knowledge and the business insights and how to craete the vison/art of the possible
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Soren Helsted
@phowarth001 we need double-deep skills but they can still be hard-hard
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Paul
it's where I think we will need to differentiate as more and more commodity content needs to be applied in innovative ways
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Soren Helsted
agree, thats where you get a competitive advantage using commodity
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Arthur Liu
Great point. From a daily work perspective, I am seeing more demands from our AGMs and CREs for industry pain points and business driver discussions about their clients, as a result of our new Sales Enablement initiative
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Chris Fangmann
@ArthurLiu9 the answer is double-deep again - explain our clients how our new technology approach supports increase of business - not just relief of pain
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Sue Cronizer
This is exactly where the marriage of CSC's tech capability and the sales organization needs to be more integrated. There's still such a disconnect between both sides of the house. There needs to be a fusion taking place.
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Soren Helsted
@scronizer agree, we need to make sure we bring our technology innovations to the clients and thats through the sales org
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Rick Wilhelm
@scronizer Agreed... we also need to include the industry/vertical perspective.
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Martin Lee
@scronizer A fusion is definitely needed, there should be more cross pollination between the two areas to get things better aligned.
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Martin Lee
@rickwilhelm @scronizer Agreed, industry/vertical needs to be part of the fusion alignment as well