csctechtalk

sorry, not present, PITCH! are you a startup?

Offering trajectory to get to Next Generation Data Center

@mgncsc vcool! SDx on OCP defined infra?

Foundation requirements, those that are high level enablers and those that are potential next gen offerings.

@mgncsc can you define the black box?

SDx as an enabler is important, but there are 5 disruptors that we are considering that cause the direction change ....

Core Networking, Power/Cooling, Control Plane, Shared Services (OSS/BSS)...

The driver is to get to a "One CSC" PoV, but the disruptors are things like mobile and machine, analytics and big data, consumption of the resources necessary to deliver an entirely new devops experience, etc.

Put on top of that, an urgent need to be competitive with infrastructure in new ways, like development with OpenStack on the commodity side of DevOps and lower cost Cloud solutions.

THEN, all of this infrastructure has to be machined with CyberSecurity in mind.

@mgncsc Sure workload shifts, logging/audit requirements, WAN/connectivity requirements and of course #TDD, #CD to stylistically improve Agility with Consistency

No doubt, we're working with AT&T right now on NetBond that can do a LOT for us in the future. It gets us into the realm of brokerage of services in ways not easily possible before.

Cloud vpn connect from @ATT via #netbond is connecting our customers to their clouds inc @MSFT, @Salesforce, ...

OSS/BSS, previously Service Management, becomes the principle means for us to generate a "One CSC" face for the customer. The portal mechanism, integrated with ServiceNow and our managed services behind it paints that picture.

#sharktank explore building a SM Agility adapter to support hybrid cloud mgmt for SaaS solutions (O365, SalesForce, ServiceNow, WorkDay, Google Apps)

Developing those blueprints that can run on any abstracted hardware will revolutionize the industry.

How to leverage our Partners electronic channels to get insights from them in one single place...don’t go after the data... Let the information comes to You.

Federated Big Data over Secure pipes?

@ernestoldiaz Key capability as we extend the enterprise boundaries and become more Outside-In

vertical IP mixes with as a Service delivery via a Global Delivery Network

enterprise app store mixes with open garden to deliver enhanced time to value for customers

Connecting UX end to end is a process - transactional multi-participant distributed persistent

Macro piece above UX is CX - services blueprinting - front of stage, back stage, evidence

everyone is a developer, everyone is a UXer. UX & CX is core to what we do.

@DavElsworth don't make an engineer a designer...

Fuse the Designer and the engineer that brings us devops with deployment elegance

yes, but they are distinct disciplines on one integrated team -> small team of specialists!

Agree, didn't mean that engineers are designers but everyone has their part to play and can provide input into creating amazing UX. Engineers can tell us what's possible & make it real.

context-aware intelligent software in everyday apps and everyday things

UX is now a discipline, very few can do this, see how IBM is responding

CX is different, more a macro view of an offering from the pov of the customer, good methods available

We could use some expertise in both directions - engineers need to understand UX and UX experts need to understand some of the engineering

@eolimpiew agreed. It's about the context of the user experience. Users don't experience apps in isolation; it's how those apps fit into their entire daily experience (be it life or work)

@smithh I would put even a higher macro view - the overall person experience - not just a single app but how things operate within their entire life experience. Too often apps get designed from a "screen" perspective, not a true human perspective.

engineers and designers have really different/valuable perspectives; we have a handful of rockstar UX designers in

@smithh Agree, Howard, UX is a necessary discipline going forward.

See @eolimpiew report on Apps rEvolution: www.csc.com/appsrevo... All about UX, APIs, mobility, context...

Yes, and also about the use of artificial intelligence in appsto make them self-aware and proactive

what is the right ratio of UX to dev? I really like the 42six model where UX is a shared resource across the group -- a good model for other groups

@smithh I'm guessing that you are referring to the broader discipline of UX - including elelements enthographic, anthrological, and even industrial design domains.

Somewhat of a false dichotomy... Dev needs to sweat UX... UX needs to worry about Dev

Bad dev yields bad UX even if it's pretty... also agree that UX is more than just good screen design.

Google used something like the 42Six method, I think. That might stretch our UX folks a bit thin, though

yes... the best UX is about the sum of the UI parts

Yes! Turbo charge ageing customer infra by migrating to our Bizcloud or partner cloud. Give them mobility not just for end users but for their workloads too. #endtoendmobility

Orchestration and Automation at Extreme levels. VMware, OpenStack, Puppet, Chef become tools of the trade.

What else is in your Tradeperson's Bag?

Yes! And let's go back to all customers where we lost in the last 2 years because of not being agile in infrastructure service provision

infra agility also provides our clients with a cyber strategy as the attack vectors could potentially change frequently, thwarting a cyber attack

Software Defined Networking, OpenFlow, NSX/Nicira, ACI. Software Defined Storage, ViPR, CEPH, ScaleIO, VSan. Hypervisors (and more than one).

Puppet doing all sorts of scripted management of infrastructure. ServiceMesh, of course!

on cyber... i contend that a full vertical and longitudinal audit trail as devops (no hands) can provide is a powerful cyber audit capability that is historically missing

A library. Same operation, translated into each toolset. New activity, new entry. There will be new tools too. #AgnosticToolkitIsTheFutue

Operational runbooks described in Puppet and you're right, CyberSecurity has to be built in.

Right workload, right cloud (implying right hypervisor ;-)

I agree with Dan that logs will become more attractive to the business value areas, when we can remove the curtain of opacity as DC only assets

But, with machine data, analytics may well move to the edge again...

Point being, it may not be exclusively about the DC...

automate, automate & automate some more. A little policy enforcement and you have something.

yes... and separate mechanism from policy to facilitate/accelerate automation

The more you automate the less chance of human error.

and the more visible the human errors are

mike, nothing is about the DataCenter any more... it's about the network and the service, the data center is just long term debt or an attractive lease if near information sources/consumers!

@bslook Agreed. This also applies to the application and operation level, not just in infrastructure level. Automated provisioning is just one arrow in the quiver.

and those services need to meet the needs of our target market - and those needs are diverse from NPS through FS through Healthcare through Diversified. Easier with cloud but still CSC Value to bring to play

We need to get back to being proactive with a frank, pragmatic and independent CSC point of view, and being a trusted adviser to all our clients

It's good to see we have such a strong focus on automation and orchestration at techcom - expecting some very collaborative sessions

Agree Tim, this is key to cost, quality, agility, innovation,....

and lets get those new automated systems in a price range where they can actually be sold

absolutely - but we also need to be able to clearly articulate and quantify the value they bring to support any sale