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Building Your AI Deployment
JOIN US: Discuss best practices for building Your AI Deployment.
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#eWeekChatEnterprise Tech in 2023JOIN US: Discuss the future of enterprise tech.
James Maguire
Q8. What’s a big myth associated with AI?
Brian podolak
A8- Skynet. That it will think like a human and hurt us. I don’t think so. Next would be “My business does not need an AI strategy”
James Maguire
@brianpodolak “My business does not need an AI strategy” -- I'm worried about the companies that say this.
Brian podolak
@JamesMaguire It amazes me also....Or they think they have it already..

(edited)

Steve Shah
The big myth is that AI is smart. It isn't smart, it is patient. It can get their arms around data and see patterns that humans can't.
dshayman+🦖
A8. That it is in any way “intelligent”. These are functions that self-optimize to be good at a narrow task by looking at a lot of data and doing a bunch of math on it. It doesn’t know anything about how the world works, just what’s in the data.
James Maguire
@steveshah No doubt that AI is good at things that humans aren't -- and vice versa. It's a partnership.

(edited)

Steve Shah
@brianpodolak Exactly. We are nowhere near sentient AI.
Sunil Senan
A 8. AI will take over jobs. Instead, AI will create new opportunities for employees and minimize mundane tasks, thus allocating human talent to higher-level tasks and roles. Companies can help by offering #reskilling programs to employees.
84.51˚
A8: Progress is task specific AI (eg. NLP, Vision) does not always correlate to progress Artificial General Intelligence (AGI) and despite common belief - AI will not take away jobs. In fact, it will create more job opportunities. - G.T.

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Brian podolak
@steveshah I agree!!! Not even close...
Steve Shah
For those interested, the "Man Machine Symbiosis" paper by J. R. Licklider is an interesting insight into human/machine partnership. (from a 1952 point of view)
Steve Shah
Shout out to "The Dream Machine" by Mitchell Waldrop. Great read on how we got here. https://www.amazon.com/Dream-Machine-Licklider-Rev...
https://www.amazon.com/Dream-Machine-Licklider-Revolution-Computing/dp/0670899763
The Dream Machine: J.C.R. Licklider and the Revolution That Made Computing Personal: Waldrop, M. Mitchell: 9780670899760: Amazon.com: Books
The Dream Machine: J.C.R. Licklider and the Revolution That Made Computing Personal: Waldrop, M. Mitchell: 9780670899760: Amazon.com: Books
The Dream Machine: J.C.R. Licklider and the Revolution That Made Computing Personal [Waldrop, M. Mitchell] on Amazon.com. *FREE* shipping on qualifying offers. The Dream Machine: J.C.R. Licklider and the Revolution That Made Computing Personal
Chris Ehrlich
A8: That machine learning is AI. ML is more an automation tech now and a stop on the road to creating human-like intelligence — or AI.
James Maguire
Q5. What's one common pitfall they must avoid if they expect to be successful with AI?
Brian podolak
A5- Waiting. The advantage AI gives is incredible and at some point will become insurmountable by those who don’t deploy.
Sunil Senan
A5. Companies must avoid “AI for AI’s sake” and first establish the right use case application to guide their AI journey.
dshayman+🦖
A5. Training a model is not the end of the ML lifecycle but the beginning. The world changes, sometimes quickly, and an ML model can go stale fast if left untended.
84.51˚
A5: AI with big data is a complex engineering and systems problem. Paying attention only to AI research, while ignoring the engineering, data and systems challenges will only lead to great POCs and not great products.- G.T.

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Steve Shah
Bringing everyone along. the business win is always good, but at some point there will be a challenge. Feeling collective success tends to get over those humps with far more ease than going it alone.
Steve Shah
@dgspjs +1 -- love this point. Models cannot / should never be considered static. If we're modeling human behavior, we have to remember that humans learn. So to must the model.
Steve Shah
@sunil_senan - reminds me of "what is your linux/XML/etc. strategy?" No! no! no! These are tools, not solutions.
Chris Ehrlich
A5: Developing so-called AI tech without product development is an experimental exercise in data management and software development.
James Maguire
Q4. What's one essential best practice that companies must employ as they grow their use of AI?
Brian podolak
A4 - Start small. Then scale with familiarity and comfort....Sorry I am kind of repeating myself
Brian podolak
A4P2 Also really needs to get that needs analysis solid before starting..
James Maguire
@brianpodolak Makes perfect sense. I think "start small" is industry accepted wisdom at this point.
Brian podolak
@JamesMaguire You would be surprised!

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dshayman+🦖
A4. Use model and prediction explanability to understand how your model works. Dramatically reduces the risk of model failures and can be a source of major insight into the business.
Steve Shah
Program management 101... narrow focus, quick wins. Also look for use cases where there is a lot of data.
Sunil Senan
A 4. Creating an #AI road map to identify possible implications on the people, process, and technology – the challenges they will face, and possible resolutions they can turn to.
84.51˚
A4: Getting their Data Strategy, Data Quality, Data OPS right. AI is only as good as the underlying data it is built on. Investment in Data maximizes AI ROI. - G.T. #eWeekChat
Steve Shah
(cont'd) e.g., applying AI to transactional data is usually interesting because every company usually has a lot of it
Brian podolak
@steveshah Love this thought, and opens a huge can of worms...but very exciting for sure!
Chris Ehrlich
A4: Well-staffed and well-funded data science, data management, and software development are critical to developing true AI innovation.
James Maguire
Q2 What key trends are driving enterprise AI here in late 2022?
Brian podolak
A2 - Employment, inflation and costs are the biggest driver for interest. And of course, "Noone wants to work"

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Sunil Senan
A2. Conversational AI (AI assistants, voice AI, avatar-based assistants), hyper personalized experiences, increased adoption of low-code no-code (#LCNC) platforms, domain-specific AI models.
James Maguire
@sunil_senan I find that conversational AI is very hot now.
Brian podolak
I'd agree, but humanized conversational is the future...
dshayman+🦖
A2. MLOps automation & ML fairness.

Managing models and data pipelines once things reach production is no small feat and can suck lots of time from some of the most in-demand labor around. Automate that. 1/
Steve Shah
Our Now and Next report shows 90+% of business leaders report automation helps address staffing shortages, supply chain issues, and the ability to meet customer requirements https://bit.ly/now-and-next-report
https://bit.ly/now-and-next-report
https://www.automationanywhere.com/sites/default/files/internal-assets/now-and-next-report_en.pdf
dshayman+🦖
A2p2. AI can be harmfully biased if care is not taken in their creation and regulators are starting to pay attention to that. Beyond potential fines, there is huge reputational risk in deploying harmful models. Audit your models or someone else will! 2/
James Maguire
@brianpodolak "humanized conversation"? So it's an AI category?
Brian podolak
@JamesMaguire Should be....I think it will be....Conversational is too stoic/robotic in most implementations imho

(edited)

Steve Shah
@brianpodolak - Conversational AI is definitely interesting, albeit temperamental. More broadly, I would say packaged solutions are key. They drive ease of consumption - I don't have to be plugged into the how to use.
James Maguire
@steveshah @brianpodolak I agree that packaged is the way to go - the only way for more firms
Brian podolak
@steveshah If you can find a package that meets your needs. Most of our clients have been implementing hybrid or custom solutions though.
Chris Ehrlich
A2: The use of machine learning (ML) to convert data into business outcomes is the chief driver of the AI market, with corporate AI focus, spending, and applications based on the ML submarket.
Sunil Senan
Indeed James. It opens up a number of use cases that enable businesses to operate with digital clock speed.
James Maguire
Q3 What are the biggest challenges that companies have with their AI deployment?
Brian podolak
A3 -Getting their head around it, first. Then when employees see it, it becomes a threat to their livelihood. A lot of "flying unicorn" expectations.
Sunil Senan
A 3. Scarcity of talent, risk-averse cultures, and an inability to imagine what the solution will look like on completion.
James Maguire
@sunil_senan Scarcity of talent is a big one. Price of talent is the problem.
dshayman+🦖
A3. Getting the right data for the desired business case is always #1.

Transitioning models (and their data transformation pipelines) from training to production can be an Ops nightmare.

Diagnosing issues with black box models when something goes wrong. Kno
dshayman+🦖
Even knowing that something in a production model has gone wrong.
Steve Shah
Agree with Brian. Setting expectations is key. A lot of end consumers of the technology still have an impression of AI based on the movies. The other side is expectations - AI isn't magic, but it is patient.
Brian podolak
A3P2 - I think you should also implement in stages..baby steps..don't try to replace a complete process...start small.

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James Maguire
@steveshah "AI based on the movies" is very real. It's magic! Though it's not....
Steve Shah
@sunil_senan These are business drivers for sure. The desire for AI from leadership is key. Getting the broader organization on board has to happen too
dshayman+🦖
Totally agree. I still run into a lot of "AI as magic wand."
Steve Shah
:-) Per Short Circuit... "It doesn't get happy, it doesn't get sad... it just runs programs."
Chris Ehrlich
A3: They believe ML is true AI when it is not. They need to learn how to apply ML at scale organization-wide before materially tackling deep learning (DL) applications and human-like AI.

(edited)

Sunil Senan
Also nurturing that talent within business and IT is equally important. Digital transformation and talent transformation go hand in hand.
Sunil Senan
@steveshah Completely agree. This is key to drive broader alignment and culture across the enterprise, but it also helps to drive AI adoption and prioritization to solve meaningful problems.