CSCTechTalk

Most relevant question indeed!

Nigel Barron

The Benjamin Franklin quote comes to mind “Tell me and I forget, teach me and I may remember, involve me and I learn.”

6 Votes Vote

Faisal Siddiqi

@NigelBarron So build/show a successful multitenant solution and they will come? :-)

Nigel Barron

Those who want to adapt, yes

tenancy is a pattern... it should be a pattern in IT for lose coupling, unfortunately fast has outpaced correct traditionally so integrations became less planned and certainly part of the debt

@NigelBarron that's why we've taken the hands on boot camp approach for infrastructure as code

Nigel Barron

@cpswan Any early results?

@NigelBarron everybody does a pull request as part of the boot camp, so we've seen a substantial uptick in continued GitHub usage

@NigelBarron A K8s PaaS with Deis and Bot in underway in cloudlabs! pl check C3 post on cncf.io group

Chris Dilbeck13

One challenge I've ran into with more agile development environment & deployment models is differing timelines with change management systems. How do you all see this being mitigated in the future? Is a major shift in change management process needed?

3 Votes Vote

A friend of mine (@psd) put it brilliantly: "Agile: make it up as you go along. Waterfall: make it up before you start, live with the consequences."

If we think about what that means in terms of uncertainty then it's a wash - we get uncertainty from things we didn't anticipate either way

Jeff Ely

Yes, I think that Change mgt need to also adapt to the changes in how systems are provisioned and Decommed

Vivek Singh

Whole ecosystem including ITSM process/tool framework needs to align with agile development environment aka devops else it doesn't work !

Greg Selvin

You don't need Change Management ala the PMI (tm) when doing Agile. It's built-into the Agile process, esp. Scrum.

For me a key point is recognizing that the agile and prod streams can move at different paces - but the gap should measurably shrink w/ maturity

3 Votes Vote

Randy Arthur

This conversation seems to validate Gartner's Pace Layers decomposition of Applications and their rate of change

different paces yes, but not bimodal - use pioneers, settlers, town planners (PST) to provide a framework to manage the transition from shiny & new to business as usual

Concur, one area we are presently reviewing, is what the Delivery Model and workforce (Skills, depth, etc) will need to be to support this. Traditional models, which split by technology will not facilitate.

@cpswan PST whomever coined it is the most positive slant/tone to think!!

comes from @swardley and https://www.amazon.c... moving from specOps/Army/Police recognizing the different attitudes based upon maturity vs. an organizational structure

@singhvivek73 agree, but there can be safety valves - but the people controlling them need to be part of devsecops CI->CD push

@vittalmadurai PST came from our very own @swardley

CA Ross

2 kinds of change management come up in the stream - PMI (tm) and ITSM. The bottom line may turn on whether all can inter-communicate throughout the effort

DougNeal11

http://www.via-cc.at... To get to the level we will need to cope with change upgrading your skills and understandings around digital will not be a one-time event. It will need to be an every day event, in which you will take pride

8 Votes Vote

Sounds like you are pushing the analogy of software-defined to the person/team/org level :-)

@smithh Clever!

@LisaAnneBraun In defence looking at software-defined tanks .... for end user markets. So yes, the analogy works in all IoT and human contexts.

Jeff Ely

The Tech Transformation Talent workstream in working hard on making learning a journey and not a point in time event.

Ngoc V Do9

Found iDO (https://c3.csc.com/d..., https://c3.csc.com/g...) adoption request around, is that global initiative and anyone know how Agile/DevOps aligned with iDO model?

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I'm doing a talk tomorrow on how to do DevOps when all you have is Ops

it's still possible to use the 3 ways of DevOps, but it's clearly limiting, so we (and our customers) need to change in organisation and culture

we've been looking at Google's Site Reliability Engineering (SRE) approach and what we can bring from that to iDO

As previous post stated, this is something we are looking at. iDO model is powerful, but built on old constructs. It will evolve, and Offering Delivery is presently reviewing this. Welcome to connect Do Ngoc if you would like.

3 Votes Vote

Ngoc V Do

Sure thanks Tim, I have been in some discussions about integrating AMEA GBS Delivery into iDO (which seems to be successful for GIS) but didn't see any analysis on what's the gap and how Agile/DevOps would be integrated.

Ngoc V Do

@cpswan Actually, there's intent/request to "integrate" the Dev into iDO

Concur, this is a pivot point, and believe we should lead, and not follow the rest of the market

Rich Reba8

Implementing cloud infrastructure is one thing, operating the enterprise in the cloud is another. What signposts will tell enterprise leaders they are on right path in their #digitaljourney?

measure flow - how much did I reduce time to value?

Can share with you a benefits model later rich, including measures, might help

measure feedback - how quickly did I see a problem?

measure learning - how quickly did I figure out a better way?

Frédéric Lé

Cloud native applications take fully advantage of cloud infrastructure while legacy monolithic applications do not

Rich Reba

so a management system that enables these measurements is key?

Rich Reba

is this management system embedded in the cloud platform?

Frédéric Lé

Mutable data structures lead to a fragile code base and make understanding code difficult in the face of concurrent operations!

Look to the Theory of Constraints. Find the critical block to goals. Optimised/robotise that out, and then measure again. Wash Rainse Repeat forever.

If the CI/CD pipeline from anywhere any NW hits the release to market without compromising security, thats my sign post. There are others like cost/time etc

Glenn Augustus

instinctively if their good people stay for the journey

@smithh that's the lesson from The Phoenix Project. That's repeated in The DevOps Handbook. That's what we do with Operational Data Mining (ODM)

@cpswan Absolutely. Don't forget I wrote the book on BPM 40,000 copies in print :-)

Dan Hushon8

What should a @CSC #DeliveryPod look like for #hybridcloudops?

Agree Dan, something within Cloud Delivery we are working on with CSC. We have several "Experiments" going on to evaluate the POD of the future within Cloud and how Cloud interacts with the rest of the eco-system. Whitepaper coming soon!

Microservices on a container on a k8s cluster on a n cloud-agnostic deployment. Dev free to choose the best lang with REST contracts, Ops with tenancy isolation, Test all-automation.

Matt Vita

May be counter to today's POD structure, but I think an E2E team supporting just hybrid cloud (or close) will get your team flow going a lot quicker than with segregated (by tech and region) teams that don't know each other ... #TodaysProblems

@mvita1297 surprised that we didn't say #devSecOps team sitting around 2 pizza boxes?

Matt Vita

Today, it's hard to mobilize a POD team in a different direction when they are being pulled in another direction by their POD. It wastes a lot of time even to adopt, say, a Global tool change decision. They can't split the team focus. #NotAgile

Matt, agree on your thought. If we have a highly converged environment, and we support by splitting it apart by technology, then splitting again based upon ITIL service standards, this fractures the support team, drives additional cost & time.

Stephen Sandifer

It will have to be both financially attractive and technologically attractive to be viable. Therefore, it should solve a business problem in a cutting-edge way. Gotta figure out what CIOs want to buy!

Need to think about a/b switch on pods for sure Tim... back to a "workload" placement discussion I believe

Vivek Singh

it seems one solution will not fit all requirements as far as POD definition is concerned !

Thomas Baus

Mixing public cloud ops (broad service portfolio) with private cloud ops (tech diverse, limited capability) is too complicated. Make a hybrid-public and a private-cloud POD. It's oldschool, but ensures e. g. AWS services can be acessed fully.

Matt Vita

Thinking of a more (Global) Offering placement, which could allow for tech leveraging between them, instead of today which is tech placement with offering leveraging. The offering is what's needed "to be married to" to build flow, not the tech.