csctownhall

Individual policies, ad-hoc additions (including short term for e.g. longer rides)

Digital health is all about leveraging concrete individualized data, aggregated and anonymous, to get to better outcomes for individuals and to better manage population health at large.

I know of one car company that is teaming with the healthcare industry to allow monitoring of blood pressure and glucose from the steering wheel. That could dramatically shift patient care and rehabilitation.

Disconnecting from the Car, and thinking about the Driver, adapting a policy based on driving behaviour captured through personal based apps. @khzellman

In my experience in the US, this data typically works against the insured than for them, but, hey we can hope that changes to more driving better outcomes

@ckinson Ask any #insurance company what they could think of if they had access to the data - you'll be surprised

there are so many #connectedcare with fitbits and connected health devices, digital mining bringing safety devices into a mesh, even the work being done by @MotorolaSolutions around first responders

@jpmorgenthal That's incredible. And a glimpse into how we ourselves become "digitized" through the quantified self phenomenon.

Yes, we are walking sensors, probably the most complex and definitely the most data rich

imagine what you can get from e.g. the apple health app with loads of connected sources... just plug your app into the data

@sorenhelsted I'm not even sure there's enough theoretical work understanding all possible correlations

My Withings scale should - besides turning my Philips Hue-lights green - give me a discount at my health insurance when I am below a certain threshold :-)

iPhones are collecting health information all the time, and as developers add new apps and ways to gather data, that should help individualize solutions

@sorincos and imagine the cost of misinterpreting data... and possible class action law suits for insurance companies that have selected customers based on criteria that proved wrong

@martin3lee like "build the data and they'll come"? That could create a huge data pond...

@sorenhelsted that's why they call it "hard science"...

I think the business processes running on that legacy infrastructure is the real issue. In many cases it's the family jewels and migration strategy to next gen platform is critical

@jpmorgenthal understood. are there particular #insurance business processes that would benefit from the #Journey2Digital?

these family jewels also happen to cost fortunes to change (old times did not require flexibility)

and that change cost is much more palpable as the possible win...

you have to free the information... the information despite sometimes being dated still contains a ton of value... from an understanding of maturity date, to the beneficiaries and then move to bring new conversations forward

I would look at programs which are not dependant on the legacy Infra, but create access channels to the information, and supplement with new data sources disconnected from the legacy, Customer driving behaviour data collected from Mob app. @JerryAOverton

@ckinson Awesome idea!

@DanHushon so i guess in a wierd way, progress goes through data governance.

sure governance in the broad sense... ontologies->vocabularies, authorization models that move from role to context... and of course the required to typical corporate policies and cultural expectations ..

I would API wrap the legacy to get to the data and build new apps on top of that and then modernise/replace the legacy piece by piece

We see disruption in this industry from the likes of esurance and Geico, the processes that directly interact with the consumer are the ones at greatest risk for disruption from pure digital competitor

@jpmorgenthal as are regulatory monopolies imo... but that will come

Fear?

ignorance?

@NigelBarron Might be....or the "have done this since decades without..." - thinking.

same why there's so much traditional segmentation of business units

we've come a long way since email, changing habits is critical

@sorincos agree, same question. So it's up to us to explain by showing value. As we get it, we are the ones to show next in line

agree @sorincos same way many still segment by age, like when talking about the digital natives - there are people already thinking in the same lines as the digital natives yet being much older

@NigelBarron that said for many business professionals email is still their no 1 communication means

@sorenhelsted every silo thinks best about own data, yet must conceptualize the integration plusvalue

slack is a big factor. In many cases businesses need to make the time for stakeholders to meet (business, IT, the supply chain, the consumer)

reminds me of an old program years back where 2 departments wer not willing to share calculations for the same product....I am glad this is now changing

s basically, getting everybody aligned under the same core (business) values. hardly the integrator job, obviously

@sorenhelsted email has no functionality in our digital world, its not agile, I'm testing an app called cotpa with bob barker amongst others, messaging is the way forward.

@NigelBarron I heartily share the sentiment. In fact, we can go harder. revolutionising our change is called for

@NigelBarron could not agree more, email is ineffective and far too time consuming and not collaborative

@NigelBarron All colleagues now they should not use email if they urgently want to reach me :-)

email is a legal documentation :)

many companies have the policy that you read emails twice a day - like you empty your physical mail box once a day. Email is the physical letters of the digital world

ah Chris, they can't reach you by other means either :))

I prefer pigeon-courier to email..

@vittalmadurai Stop watching Harry Potter

just like receiving paper cheques in the mail from tele operators when they have your bank information - unbelievable and they also use faxes...