csctownhall

Digital Enterprise Journey
Transforming to meet the needs of the information-driven enterprise.
   7 years ago
#CSCTownHallThe New WorkplaceThe 5 Workstyles that Define the New Workplace
   5 years ago
#csctownhallBeing a Data ScientistWe'll discuss opportunities, unique traits, skills, future of the field, and how to succeed.
Kyle Zellman
Telematics in cars seems to have the potential to disrupt the auto #insurance business, but what other areas will be impacted by the availability of concrete, individualized data? What new #insurance products could/will be developed? #Journey2Digital
Chris Fangmann
Individual policies, ad-hoc additions (including short term for e.g. longer rides)
Lisa Braun
Digital health is all about leveraging concrete individualized data, aggregated and anonymous, to get to better outcomes for individuals and to better manage population health at large.
JP Morgenthal
I know of one car company that is teaming with the healthcare industry to allow monitoring of blood pressure and glucose from the steering wheel. That could dramatically shift patient care and rehabilitation.
Carl Kinson
Disconnecting from the Car, and thinking about the Driver, adapting a policy based on driving behaviour captured through personal based apps. @khzellman
JP Morgenthal
In my experience in the US, this data typically works against the insured than for them, but, hey we can hope that changes to more driving better outcomes
Chris Fangmann
@ckinson Ask any #insurance company what they could think of if they had access to the data - you'll be surprised
Dan Hushon
there are so many #connectedcare with fitbits and connected health devices, digital mining bringing safety devices into a mesh, even the work being done by @MotorolaSolutions around first responders
Kyle Zellman
@jpmorgenthal That's incredible. And a glimpse into how we ourselves become "digitized" through the quantified self phenomenon.
JP Morgenthal
Yes, we are walking sensors, probably the most complex and definitely the most data rich
Soren Helsted
imagine what you can get from e.g. the apple health app with loads of connected sources... just plug your app into the data
Sorin Costea
@sorenhelsted I'm not even sure there's enough theoretical work understanding all possible correlations
Claus Ljunggren
My Withings scale should - besides turning my Philips Hue-lights green - give me a discount at my health insurance when I am below a certain threshold :-)
Martin Lee
iPhones are collecting health information all the time, and as developers add new apps and ways to gather data, that should help individualize solutions
Soren Helsted
@sorincos and imagine the cost of misinterpreting data... and possible class action law suits for insurance companies that have selected customers based on criteria that proved wrong
Sorin Costea
@martin3lee like "build the data and they'll come"? That could create a huge data pond...
Sorin Costea
@sorenhelsted that's why they call it "hard science"...
Jerry Overton
@danhushon, @ckinson, @jpmorgenthal what's ur advice to #insurance companies sitting on a LOT of legacy infrastructure?
JP Morgenthal
I think the business processes running on that legacy infrastructure is the real issue. In many cases it's the family jewels and migration strategy to next gen platform is critical
Jerry Overton
@jpmorgenthal understood. are there particular #insurance business processes that would benefit from the #Journey2Digital?
Sorin Costea
these family jewels also happen to cost fortunes to change (old times did not require flexibility)
Sorin Costea
and that change cost is much more palpable as the possible win...
Dan Hushon
you have to free the information... the information despite sometimes being dated still contains a ton of value... from an understanding of maturity date, to the beneficiaries and then move to bring new conversations forward
Carl Kinson
I would look at programs which are not dependant on the legacy Infra, but create access channels to the information, and supplement with new data sources disconnected from the legacy, Customer driving behaviour data collected from Mob app. @JerryAOverton
Jerry Overton
@DanHushon so i guess in a wierd way, progress goes through data governance.
Dan Hushon
sure governance in the broad sense... ontologies->vocabularies, authorization models that move from role to context... and of course the required to typical corporate policies and cultural expectations ..
Soren Helsted
I would API wrap the legacy to get to the data and build new apps on top of that and then modernise/replace the legacy piece by piece
JP Morgenthal
We see disruption in this industry from the likes of esurance and Geico, the processes that directly interact with the consumer are the ones at greatest risk for disruption from pure digital competitor
Dan Hushon
@jpmorgenthal as are regulatory monopolies imo... but that will come
Chris Fangmann
If we all agree that making use of accessible data is key to transformation to success: Why are there still so many business decision makers not in the loop? #CSCTownHall
Chris Fangmann
@NigelBarron Might be....or the "have done this since decades without..." - thinking.
Sorin Costea
same why there's so much traditional segmentation of business units
Nigel Barron
we've come a long way since email, changing habits is critical
Chris Fangmann
@sorincos agree, same question. So it's up to us to explain by showing value. As we get it, we are the ones to show next in line
Soren Helsted
agree @sorincos same way many still segment by age, like when talking about the digital natives - there are people already thinking in the same lines as the digital natives yet being much older
Soren Helsted
@NigelBarron that said for many business professionals email is still their no 1 communication means
Sorin Costea
@sorenhelsted every silo thinks best about own data, yet must conceptualize the integration plusvalue
Stu Downes
slack is a big factor. In many cases businesses need to make the time for stakeholders to meet (business, IT, the supply chain, the consumer)
Chris Fangmann
reminds me of an old program years back where 2 departments wer not willing to share calculations for the same product....I am glad this is now changing
Sorin Costea
s basically, getting everybody aligned under the same core (business) values. hardly the integrator job, obviously
Nigel Barron
@sorenhelsted email has no functionality in our digital world, its not agile, I'm testing an app called cotpa with bob barker amongst others, messaging is the way forward.
vittal krishnasamy
@NigelBarron I heartily share the sentiment. In fact, we can go harder. revolutionising our change is called for
Soren Helsted
@NigelBarron could not agree more, email is ineffective and far too time consuming and not collaborative
Chris Fangmann
@NigelBarron All colleagues now they should not use email if they urgently want to reach me :-)
vittal krishnasamy
email is a legal documentation :)
Soren Helsted
many companies have the policy that you read emails twice a day - like you empty your physical mail box once a day. Email is the physical letters of the digital world
Sorin Costea
ah Chris, they can't reach you by other means either :))
vittal krishnasamy
I prefer pigeon-courier to email..
Chris Fangmann
@vittalmadurai Stop watching Harry Potter
Soren Helsted
just like receiving paper cheques in the mail from tele operators when they have your bank information - unbelievable and they also use faxes...