ibminterconnect

Outthink Limits
How do you start designing and building a customer-driven enterprise and transform business?
   5 years ago
#ibminterconnect2015 Year in ReviewHow has business moved forward with A New Way to Work, A New Way to Build and A New Way to Think?
   5 years ago
#ibminterconnectDevOps: Outthink DeliveryHow do you deliver innovation and start-up performance at enterprise scale?
IBM InterConnect
Q1: Why are genuine relationships important when many feel the digital world can make our choices for us (what we buy, when we buy, how we buy based on #IoT and #BigData)?
Tim Crawford
Wait!? Relationships? I thought we were talking tech. ;)
Tim Moran
Oh boy, were taking about the big R here...
Chris Brooker
A1: Simple answer for me. Trust. Personal relationships build that deeper trust than we can have with a machine.
Tim Crawford
A1: Many core business decisions made today involve a personal relationship somewhere in the process.
Amy Hermes
Oh @IBMInterConnect -- where to begin on the value of genuine relationships.... trust & respect is everything!
Ryan Begley
relationships, like most things are a reflection of perception
{([ Ryan Boyles ])}
@tcrawford ha ha well they are kinda related, right?
Tim Moran
The tech world makes it so easy to distance yourself from your customer. When something is personalized, it feels genuine. It feels like someone actually cares.
Elizabeth Kvedar
, Relationships encourage you to trust the tech, think about it, how many times have we made a decision based on both the specs and the feedback
Tamara McCleary
All human interaction is based on relationships, whether we consciously see it or not. Companies who can create genuine relationships with customers, even with new tech, will win in the future.
Chris Heuer
A1: @IBMInterConnect In monopoly markets, or many commodity products/services, it's not unfortunately
Tim Crawford
Whether a referral, reference or sounding board, relationships speak volumes.
Scott Hebner
Digital is amplifying the human experience thus the relationships we all have
John Furrier
Human interactions will become more important in the future machine just augment our ability to do things differently.
Amy Hermes
Agree with @timothymoran -- in every B2B transaction, there are people involved in every aspect...
Chris Heuer
A1: REAL Relationships are competitive differentiators (Reciprocal Empathetic Authentic Longlasting)
{([ Ryan Boyles ])}
to me, it's all about tech (social, wearable, even data) enhancing the face to face customer experience
Dion Hinchcliffe #AdobeSummit
Human relationships are still the most vital because of the richness, variety, and impact they can have. Digital can go far, but still can't replace people-to-people, and maybe never will.
Ryan Begley
@SLHebner yes, an extension of ourselves and therefore our relationships
Ryan Begley
@peter_ryans steve jobs viewed tech in this way
Amy Hermes
-- plus, when's the last time you actually looked forward to interacting with a machine?
Jeff Frick
@amyhermes > Always good to see Amy on Social! Practices what she preaches
Tamara McCleary
A1b: Even within our organizations, everyone is a customer of one other, thus the power of relationships.
Dion Hinchcliffe #AdobeSummit
@theRab Exactly. Technology can greatly enhance our ability to have more and better human relationships. It can also replace some transactional relationships, but not the meaningful and engaged ones IMO.
Tamara McCleary
@JeffFrick Second that Jeff (on Amy) ;)
Tim Crawford
Relationships are not binary, nor quick. They are complex and take time to develop.
Tamara McCleary
Well said @dhinchcliffe! So true. #Tech used well can create extraordinary relationships.
Tim Crawford
FYI: The Dr. is in. All 6, 8 or so of them.
Scott Hebner
well, i used to have like 10 friends now have thousands ... pretty awesome man .....
John Furrier
there was some great thought leadership today on LinkedIn from Cube alum on the notion of Fast Data
Amy Hermes
The relationships should be at the forefront... how you nurture / deepen them and build trust over time changes... text, DM, twitter, FB, cell, email... etc. etc. etc.
Stuart Miniman
can Watson pass the Turing test? In a world with so many choices, the speeds and feeds aren't enough to allow us to make decisions on what is best for us (our org) - relationships are great context.
John Furrier
Fast Data is about using the data in #IoT to get real time value for user experiences
Tim Moran
@chrisheuer Couldn't agree more, Chris. Any differentiator can be a game changer...
Dion Hinchcliffe #AdobeSummit
That's not to say that #cx #tech like #IoT won't allow us to be much better connected to the companies we work with. In fact, I believe #IoT, #bigdata, #community will revolutionize how we live and work, once we work through the inevitable issues.
Jeff Goodhue
@stu should #Watson pass the Turing test :) ? Those using Watson are building cognitive systems now that may do just that. Challenge is to be relevant to a human need!
{([ Ryan Boyles ])}
@SLHebner loose connections are the secret sauce of business and relationship IMHO
Amy Hermes
You know @stu -- I asked Watson to join this chat, but his admin gave him the runaround #sheesh
Brian Katz
A1. You invest your time in people, not products so in the end you are looking for the right people for the job
Jeff Frick
@peter_ryans > Can get a little scary when wearing VR glasses, and thinking about the future. Experience is what happens between the ears, not at the tips of the nerves.
IBM InterConnect
Q4: Usage based insurance (UBI) is changing the way we drive – what are other examples of disruptive tech at the intersection of industries?
Ryan Begley
auto manufacturers getting into ride sharing, or setting up their own ride sharing communities
Tim Crawford
Industries such as Retail, Hotels, Automotive have all been disrupted by Tech...and that is just the start.
Ryan Begley
facilities management turning into "connected spaces" IE office on demand
Tim Moran
Non-structured offices redefined the roles of personal workspaces. The portability of devices, and migration from paper to electronic, have empowered a #NewWaytoWork!
Ryan Begley
everything is moving towards a services based model. we don't want to purchase a thing, we want to pay for an outcome
Amy Hermes
Wish airports & air travel would step it up tho' @tcrawford ;o)
Ryan Begley
@amyhermes netjets is a ultra high end version of this, but in time it will come down
Tim Moran
Brick and mortar retail has been forced to significantly advance, in order to remain competitive. This has been a boon for the customer experience, as they must now actually listen to us.
Tim Crawford
Even utilities have been disrupted as users have access to data via Smart Meters. By gaining insights, their behaviors are changed.
Chris Heuer
its not so much 'industry', but I love what Luxe is doing with valet parking on demand downtown in SF and a few other big cities
Tamara McCleary
I firmly believe not only VR but especially Augmented reality will be a massive disruptive force in manufacturing, but also in many other areas of business. How about bringing your products into someones home via demo with AR?
Elizabeth Kvedar
, Even the smallest product is now offered through a service, rather than one at a time, giving you the option to buy more whenever you want (as long as you belong to a service)
Scott Hebner
@peter_ryans IBM deal with Ford motor company a great example .. cars will get to know you and your passengers, know what you want and how to help you ... #cognitive cars via #IBMCloud and #watson. Fascinating stuff
Amy Hermes
Yup @peter_ryans -- lookin' forward to that day. ;)
Tim Crawford
Social has provided a megaphone for anyone (good and bad). It can provide those a voice that never had one before.
{([ Ryan Boyles ])}
@tcrawford which ones are still ripe for new innovation? some of it is processes, some of it is experiences.
Tim Moran
@chrisheuer Great point, Chris. The transportation industry looks significantly different now than 5 years ago. Driverless vehicles will force a leap in evolution in the next 5.
Dion Hinchcliffe #AdobeSummit
Great examples of disruptive tech + industry: #3Dprinting (manufacturing), #wearable consumer medical devices (healthcare), mobile ride hailing/ride sharing (transportation), #AI advisors (financial services). #IoT (lighting,HVAC) Too many to list actually
Ryan Begley
think about connected medical - 1.7T in market to be unhinged by reducing costs associated with chronic disease treatment
Ramesh Menon
Blockchain is a disruptive tech..
Tim Moran
@amyhermes I'm suffering through the air travel "lack of innovation in experience" as we speak! :)
Tim Crawford
@theRab The biggest that is STILL ripe for disruption is Healthcare. There is still so much opportunity. The opportunity is better health provided quicker and cheaper. Win, win, win.
Tamara McCleary
@SLHebner At the same time you will have people who want privacy and don't want their every movement tracked and analyzed. Its a fascinating world we are entering.
Athar Afzal
@amyhermes ahhh very true...and perhaps make tickets cheaper during times ppl dont want to travel, rather than jacking up prices once a plane fills?
Ryan Begley
@peter_ryans industries converging, connected home becomes connected clinic
Elizabeth Kvedar
@timothymoran , this more evident during the big shopping cycles. Cyber Monday is growing YoY
Chris Heuer
@dhinchcliffe love what @viewglass is doing, smart glass - also #smartdesks
Tim Moran
Let's not forget cognitive technology like Watson, and what a significant difference it's made in MANY verticals. Healthcare especially.
Tim Crawford
@timothymoran Ha! I tweeted that a couple of days ago: One only has to look at the airlines to see how little we've progressed in tech.
Scott Hebner
I have been using Octo U to track my driving ... it rates me a 7 ... I wanted to tell it to go screw, but its probably right. Need to take those corners a little slower.
Brian Gracely
farming is getting smarter via technology. parking spots are getting mapped in real-time to make it less congested in cities. banks are changing their real-estate model by allowing check deposits via mobile apps.
Tim Moran
Cognitive will continue to help us scale our understanding of diverse data, from countless industries, and develop new utility from it.
Tamara McCleary
@tcrawford Agree with you Tim, Healthcare is a key area ready for disruption, from delivery of service to tracking patient preferences and even payments.
Athar Afzal
Uber is a disruptive tech - they increase rates when their service is busy - while taxicabs have flat rates regardless of how busy they are
Tim Crawford
@timothymoran Agreed! The challenge is to get innovation (like Watson/ Cognitive) out of the verticals and into the masses (horizontals).
Amy Hermes
If everyone is an "expert" @tcrawford -- is anyone an expert? #PlayingFieldLeveled
Athar Afzal
@SLHebner funny how these small technologies - track our days and how it can immediately affect our behavior
Crystal Yang
@tcrawford @timothymoran Oh man, the airline industry... How could we have come so far, and yet gone nowhere there.
{([ Ryan Boyles ])}
@RMenon_CTO yes, that is a great segue for the next question!
Scott Hebner
Healthcare + Cognitive + Cloud .... means BIG TIME FOCUS on #IOT and #Cloud #SECURITY. Don't want a pace maker hacked ..#UnderwoodEffect #HouseofCards
Kevin J. Allen
We're seeing so many industries disrupted by offering a previously expensive services highly discounted or free. Example: Robinhood (app) offers free trades.
Keith McCann
I don't think we are far from seeing usage based taxation. Instead of flat gas taxes and registration fees, it will all be based on how much we drive. It has already been discussed.
Jeff Frick
@amyhermes > They're working on it. Had a fantastic sit down with @DaveBart from @GE Aviation & they're thinking about the experience from Door to Door https://www.youtube....
Crystal Yang
@JeffFrick This is my fantasy come to life.
John Furrier
@yang who will build the uber of airlines; there must be an app for that
Crystal Yang
@furrier I believe one of Uber's founder attempted this with BlackJet...
Crystal Yang
@furrier There was even a sports-like company parade in SF's Union Square for its launch party.