ibminterconnect

Wait!? Relationships? I thought we were talking tech. ;)

LOL! Funny Tim

Oh boy, were taking about the big R here...

A1: Simple answer for me. Trust. Personal relationships build that deeper trust than we can have with a machine.

A1: Many core business decisions made today involve a personal relationship somewhere in the process.

Oh @IBMInterConnect -- where to begin on the value of genuine relationships.... trust & respect is everything!

relationships, like most things are a reflection of perception

@tcrawford ha ha well they are kinda related, right?

The tech world makes it so easy to distance yourself from your customer. When something is personalized, it feels genuine. It feels like someone actually cares.

, Relationships encourage you to trust the tech, think about it, how many times have we made a decision based on both the specs and the feedback

All human interaction is based on relationships, whether we consciously see it or not. Companies who can create genuine relationships with customers, even with new tech, will win in the future.

A1: @IBMInterConnect In monopoly markets, or many commodity products/services, it's not unfortunately

Whether a referral, reference or sounding board, relationships speak volumes.

Digital is amplifying the human experience thus the relationships we all have

Human interactions will become more important in the future machine just augment our ability to do things differently.

Agree with @timothymoran -- in every B2B transaction, there are people involved in every aspect...

A1: REAL Relationships are competitive differentiators (Reciprocal Empathetic Authentic Longlasting)

to me, it's all about tech (social, wearable, even data) enhancing the face to face customer experience

Human relationships are still the most vital because of the richness, variety, and impact they can have. Digital can go far, but still can't replace people-to-people, and maybe never will.

@SLHebner yes, an extension of ourselves and therefore our relationships

@peter_ryans steve jobs viewed tech in this way

-- plus, when's the last time you actually looked forward to interacting with a machine?

@amyhermes > Always good to see Amy on Social! Practices what she preaches

A1b: Even within our organizations, everyone is a customer of one other, thus the power of relationships.

@theRab Exactly. Technology can greatly enhance our ability to have more and better human relationships. It can also replace some transactional relationships, but not the meaningful and engaged ones IMO.

@JeffFrick Second that Jeff (on Amy) ;)

Relationships are not binary, nor quick. They are complex and take time to develop.

Well said @dhinchcliffe! So true. #Tech used well can create extraordinary relationships.

FYI: The Dr. is in. All 6, 8 or so of them.

well, i used to have like 10 friends now have thousands ... pretty awesome man .....

there was some great thought leadership today on LinkedIn from Cube alum on the notion of Fast Data

The relationships should be at the forefront... how you nurture / deepen them and build trust over time changes... text, DM, twitter, FB, cell, email... etc. etc. etc.

can Watson pass the Turing test? In a world with so many choices, the speeds and feeds aren't enough to allow us to make decisions on what is best for us (our org) - relationships are great context.

Fast Data is about using the data in #IoT to get real time value for user experiences

@chrisheuer Couldn't agree more, Chris. Any differentiator can be a game changer...

That's not to say that #cx #tech like #IoT won't allow us to be much better connected to the companies we work with. In fact, I believe #IoT, #bigdata, #community will revolutionize how we live and work, once we work through the inevitable issues.

@stu should #Watson pass the Turing test :) ? Those using Watson are building cognitive systems now that may do just that. Challenge is to be relevant to a human need!

@SLHebner loose connections are the secret sauce of business and relationship IMHO

You know @stu -- I asked Watson to join this chat, but his admin gave him the runaround #sheesh

A1. You invest your time in people, not products so in the end you are looking for the right people for the job

@peter_ryans > Can get a little scary when wearing VR glasses, and thinking about the future. Experience is what happens between the ears, not at the tips of the nerves.

auto manufacturers getting into ride sharing, or setting up their own ride sharing communities

Industries such as Retail, Hotels, Automotive have all been disrupted by Tech...and that is just the start.

facilities management turning into "connected spaces" IE office on demand

Non-structured offices redefined the roles of personal workspaces. The portability of devices, and migration from paper to electronic, have empowered a #NewWaytoWork!

everything is moving towards a services based model. we don't want to purchase a thing, we want to pay for an outcome

Wish airports & air travel would step it up tho' @tcrawford ;o)

@amyhermes netjets is a ultra high end version of this, but in time it will come down

Brick and mortar retail has been forced to significantly advance, in order to remain competitive. This has been a boon for the customer experience, as they must now actually listen to us.

Even utilities have been disrupted as users have access to data via Smart Meters. By gaining insights, their behaviors are changed.

its not so much 'industry', but I love what Luxe is doing with valet parking on demand downtown in SF and a few other big cities

I firmly believe not only VR but especially Augmented reality will be a massive disruptive force in manufacturing, but also in many other areas of business. How about bringing your products into someones home via demo with AR?

, Even the smallest product is now offered through a service, rather than one at a time, giving you the option to buy more whenever you want (as long as you belong to a service)

@peter_ryans IBM deal with Ford motor company a great example .. cars will get to know you and your passengers, know what you want and how to help you ... #cognitive cars via #IBMCloud and #watson. Fascinating stuff

Yup @peter_ryans -- lookin' forward to that day. ;)

Social has provided a megaphone for anyone (good and bad). It can provide those a voice that never had one before.

@tcrawford which ones are still ripe for new innovation? some of it is processes, some of it is experiences.

@chrisheuer Great point, Chris. The transportation industry looks significantly different now than 5 years ago. Driverless vehicles will force a leap in evolution in the next 5.

Great examples of disruptive tech + industry: #3Dprinting (manufacturing), #wearable consumer medical devices (healthcare), mobile ride hailing/ride sharing (transportation), #AI advisors (financial services). #IoT (lighting,HVAC) Too many to list actually

think about connected medical - 1.7T in market to be unhinged by reducing costs associated with chronic disease treatment

Blockchain is a disruptive tech..

@amyhermes I'm suffering through the air travel "lack of innovation in experience" as we speak! :)

@theRab The biggest that is STILL ripe for disruption is Healthcare. There is still so much opportunity. The opportunity is better health provided quicker and cheaper. Win, win, win.

@SLHebner At the same time you will have people who want privacy and don't want their every movement tracked and analyzed. Its a fascinating world we are entering.

@amyhermes ahhh very true...and perhaps make tickets cheaper during times ppl dont want to travel, rather than jacking up prices once a plane fills?

@peter_ryans industries converging, connected home becomes connected clinic

@timothymoran , this more evident during the big shopping cycles. Cyber Monday is growing YoY

@dhinchcliffe love what @viewglass is doing, smart glass - also #smartdesks

Let's not forget cognitive technology like Watson, and what a significant difference it's made in MANY verticals. Healthcare especially.

@timothymoran Ha! I tweeted that a couple of days ago: One only has to look at the airlines to see how little we've progressed in tech.

I have been using Octo U to track my driving ... it rates me a 7 ... I wanted to tell it to go screw, but its probably right. Need to take those corners a little slower.

farming is getting smarter via technology. parking spots are getting mapped in real-time to make it less congested in cities. banks are changing their real-estate model by allowing check deposits via mobile apps.

Cognitive will continue to help us scale our understanding of diverse data, from countless industries, and develop new utility from it.

@tcrawford Agree with you Tim, Healthcare is a key area ready for disruption, from delivery of service to tracking patient preferences and even payments.

Uber is a disruptive tech - they increase rates when their service is busy - while taxicabs have flat rates regardless of how busy they are

@timothymoran Agreed! The challenge is to get innovation (like Watson/ Cognitive) out of the verticals and into the masses (horizontals).

If everyone is an "expert" @tcrawford -- is anyone an expert? #PlayingFieldLeveled

@SLHebner funny how these small technologies - track our days and how it can immediately affect our behavior

@tcrawford @timothymoran Oh man, the airline industry... How could we have come so far, and yet gone nowhere there.

@RMenon_CTO yes, that is a great segue for the next question!

Healthcare + Cognitive + Cloud .... means BIG TIME FOCUS on #IOT and #Cloud #SECURITY. Don't want a pace maker hacked ..#UnderwoodEffect #HouseofCards

@yang @tcrawford @timothymoran status update: it's complicated :)

We're seeing so many industries disrupted by offering a previously expensive services highly discounted or free. Example: Robinhood (app) offers free trades.

I don't think we are far from seeing usage based taxation. Instead of flat gas taxes and registration fees, it will all be based on how much we drive. It has already been discussed.

@amyhermes > They're working on it. Had a fantastic sit down with @DaveBart from @GE Aviation & they're thinking about the experience from Door to Door https://www.youtube....

@JeffFrick This is my fantasy come to life.

@yang who will build the uber of airlines; there must be an app for that

@furrier I believe one of Uber's founder attempted this with BlackJet...

@furrier There was even a sports-like company parade in SF's Union Square for its launch party.