RetailRealTalk

software and systems must be agile and open! #attinfluencer

#retail and #tech are now synonymous #ATTinfluencer

- Architecture has always been critical, which is why from a systems and platform position we use "Reference Architectures" from vendors and partners where possible

Architectures need to be affordable...built in small increments, ala #Agile, and loosely coupled....which means each component is independent of each other...failure of a single component does not result in catastrophic service failure...focus on the #CX

- API's are the new Black ;-)

@MusicComposer1 - you Paul must get this come up a lot in your Training and Education work?

API's need to be easy to understand, easy to use, reliable and most importantly secure....Cloud Security Alliance Treacherous 12....Insecure APIs is No.2..I think...

Secure API's are a key best practice for any industry #CyberSecurity certification, all CCSP = Certified Cloud Security Professional

@dez_blanchfield It does Dez...it comes up all the time...the challenge is balancing openness with security...fortunately the two are not necessarily mutually exclusive...and that's part of the learning for some...

- absolutely, great point - we hear so much about KYC in banking but #retail more than any industry have to be all over this big time ;-)

And don't get stuck by old paradigms!

Exactly...but don't lose sight of your employees too..:-)

- great point, relevancy in rapid shifting markets is so critical - esp. when consumers can "churn" at the click of a button today..

hear hear #ATTinfluencer

security enables trust

open to experimentation and new modes of work

- instant access to data

- full realtime visibility of their world including data and visualisations of their business in dashboards and realtime info

Three things...1) allowing your people to experiment, without fear of retribution...so fail fast like #DevOps

@evankirstel - indeed, and the ability to fail and fail fast ;-)

@dez_blanchfield YES - for real time decision making

2) ensuring that all barriers are removed, especially when they barriers are outside a person's influence...bit like the 3rd question in #Agile #Scrum

3) Allowing your people to grow and learn...don't let the tyranny of the urgent stop them... #Agile #Manifesto

To summarise...leaders to focus on their people, understand their needs, provide the most production environment and make them feel like they are part of something really important...bit like @Tesla @SpaceX

cultural change and change management...

working with solutions that are flexible enough to change with the evolution of tools and tech that create immersive #customerexperience #retailrealtalk #ATTBizLife

(edited)

Ultimately every product experience is the key to the next purchase. We see something, we want it, and it shows up. Maybe we scanned it, or just touched it. Maybe at a friends house, or in a showroom. Shouldn't matter.

expectations are huge

- and being able to respond to that quickly

scale and on demand..

- I can only imagine how many customers you have already coming to with this in mind