ServiceExperienceReimagined

Seth Paskin

I think the conversation is pretty simple: data, customers, competition, the market and technology are necessitating this. We can adapt or become extinct.

2 Votes Vote

Monica Brink

As was covered by speakers in the videos, the focus needs to be on how to practically deliver use cases and value.

BMC Helix

Use this TEI calculator to help in your discussions. https://tools.totaleconomicimpact.com/go/bmc/helix...

Rick Bosworth

I've seen research linking agility with profit. Those who execute more swifty and on-target will outpace the competition, entering a virtuous business cycle.

4 Votes Vote

Shyamal Patel

with Helix bringing these products together I will be able to create reports and awareness cross multiple business leaders which is demo in direction of the future of these functions

3 Votes Vote

https://www.bmc.com/forms/forrester-report-total-economic-impact-of-bmc-helix.html?productInterest=helix itsm

BMC Helix

With a 354% ROI, (per Forrester TEI) the conversation should be easy https://www.bmc.com/forms/forrester-report-total-e...

Peter Burris12

I really like the idea that Helix with RPA can replace "swivel-chair interfaces" to streamline service management and operations management.

2 Votes Vote

chad_haftorson

But wait, there's more: the combo of #BMCHelix and Automation Anywhere gives users a single catalog to request services without having to know how those services are fulfilled on the back end

3 Votes Vote

Dave Vellante

I like the idea of bringing software bots to business processes - you can drive much higher quality very cheaply

AntonioVargas@BMC

its all about speed and efficiency especially in I&O. Anything we can do to reduce and eliminate swivel chair operations has direct effect on MTTR.

4 Votes Vote

Peter Burris

@chad_haftorson Helix + RPA + new community access to innovation is a compelling story.

2 Votes Vote

Robin Reddick7

It's time to eliminate silos with a unified view of service and operations

5 Votes Vote

Seth Paskin

One could argue it's been that time for a while :)

Marie Johnson

silos will always exist and we will always want to break them down. We may rebrand or relabel the silo in the future be they are there and not leaving. Question is will we have people that can see beyond them? BMC Software is making that easier.

Seth Paskin12

The consumerization of user experience now drives expectations for #enterprise touchpoints.

5 Votes Vote

Rick Bosworth

as the demo video showed, right?

3 Votes Vote