#RetailRealTalk - CrowdChat

Retail Reimagined

The future of retail has a brand new look. AT&T helps retailers deliver an enhanced shopping experience and increase operational efficiency by transporting data when and where it’s needed, from edge-to-edge.

#retailrealtalk @shirazhasan16 @kevin_jackson @michcolaneri @evankirstel @dez_blanchfield @philhartfield retailrealtalk nrf2019 attbusiness

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Michael Colaneri3

Open architecture is foundational to on- and off-boarding capabilities, scale, and transformation. Micro targeting, cashier less POS, loss prevention, automating BOPIS and unassisted returns are just a few examples of capabilities that seamlessly integrate.

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Dez Blanchfield

- actually this is a great point, as they say "the Devil is in the detail" ;-)

Sounds like visual recognition technology will also come into play to make this happen?

Paul Colmer #DevOps 🎸☁️🛰️🚀🇦🇺

So these capabilities all comprise the various value streams....so to build on your point...it's important to understand and prioritise those value streams...to ensure the integration is optimal and efficient....

Kevin L. Jackson - (ISC)2 CCSP, Swansea, UK0

A6. Retail investment in Open Architectures is expected to reduce from 25% to 22% over the next 3 years. #ATTInfluencer #NRF2019 https://www.business.att.com/learn/tech-advice/ret...

Retail gets a digital revamp
“Innovation starts with understanding who people are becoming, because in there are the insights into how they shop and why.” - Brian Solis, principal analyst at Altimeter Group

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great data point #nrf2019

Dez Blanchfield

- and those numbers are sure to rise as well

Paul Colmer #DevOps 🎸☁️🛰️🚀🇦🇺

Why is that...is that because of maturity of the architectures...or is because they have become stale and no-one is investing in sharing and maintaining open architectures?

Kevin L. Jackson - (ISC)2 CCSP, Swansea, UK0

A6. Retail leadership must commit to Open Architecture. The need aggressive API management capabilities to keep up with change. #NRF2019 https://www.business.att.com/learn/tech-advice/ret...

Retail gets a digital revamp
“Innovation starts with understanding who people are becoming, because in there are the insights into how they shop and why.” - Brian Solis, principal analyst at Altimeter Group

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Kevin L. Jackson - (ISC)2 CCSP, Swansea, UK8

https://www.crowdchat.net/s/45r42

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software and systems must be agile and open! #attinfluencer

#retail and #tech are now synonymous #ATTinfluencer

Dez Blanchfield

- Architecture has always been critical, which is why from a systems and platform position we use "Reference Architectures" from vendors and partners where possible

Paul Colmer #DevOps 🎸☁️🛰️🚀🇦🇺

Architectures need to be affordable...built in small increments, ala #Agile, and loosely coupled....which means each component is independent of each other...failure of a single component does not result in catastrophic service failure...focus on the #CX

Dez Blanchfield

- API's are the new Black ;-)

Dez Blanchfield

@MusicComposer1 - you Paul must get this come up a lot in your Training and Education work?

Paul Colmer #DevOps 🎸☁️🛰️🚀🇦🇺

API's need to be easy to understand, easy to use, reliable and most importantly secure....Cloud Security Alliance Treacherous 12....Insecure APIs is No.2..I think...

Paul Colmer #DevOps 🎸☁️🛰️🚀🇦🇺

Secure API's are a key best practice for any industry #CyberSecurity certification, all CCSP = Certified Cloud Security Professional

Paul Colmer #DevOps 🎸☁️🛰️🚀🇦🇺

@dez_blanchfield It does Dez...it comes up all the time...the challenge is balancing openness with security...fortunately the two are not necessarily mutually exclusive...and that's part of the learning for some...

Phillip Hartfield2

Know your customer, align on vision for digital transformation, invest and focus maniacally on execution

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Dez Blanchfield

- absolutely, great point - we hear so much about KYC in banking but #retail more than any industry have to be all over this big time ;-)

And don't get stuck by old paradigms!

Paul Colmer #DevOps 🎸☁️🛰️🚀🇦🇺

Exactly...but don't lose sight of your employees too..:-)

Kevin L. Jackson - (ISC)2 CCSP, Swansea, UK0

A5. Evolving customer behavior is how retail companies stay ahead of their competitors. Leadership must embrace technology to keep up with the fast pace of change.
#ATTInfluencer #NRF2019 https://www.business.att.com/learn/tech-advice/ret...

Retail gets a digital revamp
“Innovation starts with understanding who people are becoming, because in there are the insights into how they shop and why.” - Brian Solis, principal analyst at Altimeter Group

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Michael Colaneri2

Remaining relevant by knowing your customer and pacing with their adoption, proficiency, and expectations for a digital experience.

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Dez Blanchfield

- great point, relevancy in rapid shifting markets is so critical - esp. when consumers can "churn" at the click of a button today..

hear hear #ATTinfluencer

Kevin L. Jackson - (ISC)2 CCSP, Swansea, UK0

A5. Retail leadership must protect customer data, prevent PoS intrusions, and detect and mitigate threats in the network. #ATTInfluencer #NFR2019 https://www.business.att.com/industry-solutions/st...

Retail Operational Efficiency Solutions | AT&T Business
Boost store and employee productivity by increasing operational efficiency with retail solutions from AT&T Business.

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security enables trust

Kevin L. Jackson - (ISC)2 CCSP, Swansea, UK5

https://www.crowdchat.net/s/85r3c

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open to experimentation and new modes of work

Dez Blanchfield

- instant access to data

Dez Blanchfield

- full realtime visibility of their world including data and visualisations of their business in dashboards and realtime info

Paul Colmer #DevOps 🎸☁️🛰️🚀🇦🇺

Three things...1) allowing your people to experiment, without fear of retribution...so fail fast like #DevOps

Dez Blanchfield

@evankirstel - indeed, and the ability to fail and fail fast ;-)

John Stancliffe

@dez_blanchfield YES - for real time decision making

Paul Colmer #DevOps 🎸☁️🛰️🚀🇦🇺

2) ensuring that all barriers are removed, especially when they barriers are outside a person's influence...bit like the 3rd question in #Agile #Scrum

Paul Colmer #DevOps 🎸☁️🛰️🚀🇦🇺

3) Allowing your people to grow and learn...don't let the tyranny of the urgent stop them... #Agile #Manifesto

Paul Colmer #DevOps 🎸☁️🛰️🚀🇦🇺

To summarise...leaders to focus on their people, understand their needs, provide the most production environment and make them feel like they are part of something really important...bit like @Tesla @SpaceX

Global Talent Recruitment Advisor 🌏✨

cultural change and change management...

brennenanderson

working with solutions that are flexible enough to change with the evolution of tools and tech that create immersive #customerexperience #retailrealtalk #ATTBizLife

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Kevin L. Jackson - (ISC)2 CCSP, Swansea, UK1

A4. Retailers must display rich promotional content, provide access to inventory and simplify menus with digital signage. #NRF2019 https://www.business.att.com/industry-solutions/di...

Digital Retail Experience Solutions | AT&T Business
Boost productivity by creating unique store experiences that meet consumer demands for a more personalized, digital shopping experience with digital retail solutions from AT&T.

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Ultimately every product experience is the key to the next purchase. We see something, we want it, and it shows up. Maybe we scanned it, or just touched it. Maybe at a friends house, or in a showroom. Shouldn't matter.