RetailRealTalk

- great point, relevancy in rapid shifting markets is so critical - esp. when consumers can "churn" at the click of a button today..

hear hear #ATTinfluencer

security enables trust

open to experimentation and new modes of work

- instant access to data

- full realtime visibility of their world including data and visualisations of their business in dashboards and realtime info

Three things...1) allowing your people to experiment, without fear of retribution...so fail fast like #DevOps

@evankirstel - indeed, and the ability to fail and fail fast ;-)

@dez_blanchfield YES - for real time decision making

2) ensuring that all barriers are removed, especially when they barriers are outside a person's influence...bit like the 3rd question in #Agile #Scrum

3) Allowing your people to grow and learn...don't let the tyranny of the urgent stop them... #Agile #Manifesto

To summarise...leaders to focus on their people, understand their needs, provide the most production environment and make them feel like they are part of something really important...bit like @Tesla @SpaceX

cultural change and change management...

working with solutions that are flexible enough to change with the evolution of tools and tech that create immersive #customerexperience #retailrealtalk #ATTBizLife

(edited)

Ultimately every product experience is the key to the next purchase. We see something, we want it, and it shows up. Maybe we scanned it, or just touched it. Maybe at a friends house, or in a showroom. Shouldn't matter.

expectations are huge

- and being able to respond to that quickly

scale and on demand..

- I can only imagine how many customers you have already coming to with this in mind

IP everywhwere!

@evankirstel - yes yes yes

huge theme at #NRF2019

Finding partners to compete is key!

indeed but few know how to build great partner programs

remember this - Amazon bought Whole Foods precisely because the retail experience aligned with the overall vision, proof that brick n mortar retail isn't destined for extinction

By building the best customer experience both instore AND online. More people now want to do showcase shopping #NRF2019

@evankirstel Spot on....you need to partner....the key is finding the right partner, the right deal and fast...

@sstoesser Because shopping means different things to different people -- and doesn't always mean buying (right then).

- if there was one massive gain physical #retail players can make, it is to leverage #digital and #data

Physical retailers need a clear strategy in how to fuse together the online and physical experiences...through acquisition, mergers...driven by a clear business strategy....

@kheinlein - indeed, almost a case of "every shoe can fit" but important to select the "right shoes for you" ;-)

@johnniethesith - that did surprise me but then I guess they are so big we should have expected it with their deep deep pockets

Throughout the lifecycle when executing a retail strategy, it's important to gather data to test that the strategy is working and where you're up to...

@evankirstel - indeed, as it is with every major business and industry shift

@techtionary - indeed.. this is why it's so critical to work with partners like @ATTBusiness as early as possible

what about the high street retailers...they are closing down everyday in U.K. market, as online disruption is here now...how can employees survive there jobs...learn new tech skills?

Employees need to re-imagine the shopping experience and use technology to always be there even when the customer isn't in the store (In an unobtrusive way, of course)