CL2025

Indeed

Yes for a very small fraction of transactions

Cash will be there for a long time but contactless is making incredible progress after a slow start

Bear in mind there will still be people in the workforce born in the 60s

what's happening in the London transportation is the right way. 1 million contactless transaction a day, no ticket, no waiting at the machine, no friction, whatever your country/language

What will be the preferred payment device in 2025? Cards? SmartPhones? Wearables? keyfobs? else?

my mother does not have a mobile phone, does not want one. it will take time for a part of the population.

Think the days of cash/coins are numbered. Think it'll take a little longer than 2025, but soon enough around that time I reckon we'll see more and more contactless/mobile payments.

wearables are a likely candidate

Clothes. You'll have a collection of pins that you can slip in that only work in a radius of your device

@PierreMetivier Consider the ageing population. In 10/20 years, the older population who refuses to embrace technology may no longer be around. It's a matter of time before adoption takes off.

I personally believe there will be a tipping point where society will want physical value from their currency again.

mobile for a while. gives you some (sort of) controls.

@FabioVirgi_ Arguably we are the older generation. We need to be creating the future that we want when we are old. When our hearing & eyesight has declined, when we can't feel our fingertips any more, when we can't think or react as quickly.

Cash replacement by digital payment is a huge opportunity if you consider the share of cash in worldwide payments

And cash is really expensive to handle - it's just the costs are hidden

@FabioVirgi_ 80/20 rule, older people die, technology progress, a part of the population is always behind, whatever the period. can't leave them behind.

I'm not keen to see the end of cash per se, but it is inevitable at some point.

@technokitten Which is exactly why I think cash/coins are going to be replaced by mobile/contactless payments. It's easier to control, less susceptible to loss or theft and for an older person, far easier to use IMO.

Wearables - connecting securely and unobtrusively to the things and people around..

Do you think there will be a demand for anonymous contactless payment and if so, what technology is needed to achieve it

@PierreMetivier I'm by no means implying that we "leave them behind". Simply saying that you either embrace change, or you fight against the tide. If everywhere takes contactless payments and nowhere takes cash, you'll inevitably be forced to conform.

@FabioVirgi_ in fact, some places in the world (including in France) don't have / will never have 3/4/5G because there is no economic reasons to do so, and all the technology we're discussing is useless in these remote areas.

@FabioVirgi_ not when you can't see properly (you can feel coins and notes) and you can't feel properly (it's hard to get your card out of a purse or wallet). It's easy for us. We have all our faculties. We won't when we're 90.

@FabioVirgi_ I have an elderly mother who I spend a lot of time with. Accessibility is a big deal and we're not talking about it nearly enough. Unless you experience this stuff directly, it's very hard to imagine & you end up making wrong assumptions

@PierreMetivier I agree with you wholeheartedly on that point. Plus the younger generation has little or no experience of older people's usage so can't design for it. It's beyond their current capabilities. #a11y

on a lighter note...that's why i try to do jobs that require lesser intelligence! :)

It depends on which jobs we're talking about. Creative knowledge work that requires independent thought is more likely to be augmented by robots/A.I. Routine jobs that are easier to automate may be in trouble.

How many % of today's jobs could be done with Robots and AI? what do you think?

Yes and Yes. It is inevitable. But it is something that has slowly been taking place in our lives since BC.

Yes. if you read Osborne and Frey from Oxford Martin, Martin Ford, Boston Consulting - ~30% by 2035

Victorians were worrying about the same thing about their new technologies at the time. We will adapt but we do need to be having more conversations about it as it will impact *everything*.

New threats - but many new opportunities

@technokitten Not the same - general purpose tech rather than narrow vertical applications. No-one has yet suggested what will create volume of jobs to replace retail/service/manufacturing/prof services wiped out by AI

@dankaplan We already legal AI - hirepetercom and eBay disputes are handled mostly by AI. Doctors jobs are on the line. Nurses not as much. Everyone will be affected at some point. Your colleague may be a robot or a piece of software.

To an extent it's inevitable. I think creative roles that require an individual sense of expression (i.e. design, architecture, engineering) will survive, but we're already seeing the transformation. e.g. Taxis will soon be driverless cars.

There's a very interesting company called Blue River that has built a robot that automates a part of lettuce farming that used to require dozens of workers. The new requirement? One guy, driving a robot behind a tractor.

i think it will definitely have an impact. but human heuristic capabilities should not be undermined. deep learning can only achieve so much. the human brain - unmatched!

@bookofthefuture same concerns and the tech at the time was just as revolutionary as the tech we're facing now. We will adapt but it doe mean big changes.

@FabioVirgi_ Agree - we talk about the three Cs as being defensible human traits - Curate (discover and qualify), Create, and Communicate

Invention of print made copyist monks jobs redundant but it opened a lot of other opportunities

@technokitten The role of doctors will change from diagnosing illnesses and suggesting treatments (where machines will become superior) to something more akin to health coaching .

I've been running Open Space conversations in Leeds & London for the last few months about the impact of tech (AI, VR, AR, IoT, Blockchain) on the Future of Work with @LloydDavis It is fascinating to say the least.

i think AI needs to be seen as "augmenting" human capabilities rather than replacing them. trivial example: kids today don't need any training to use touch screens. its in their innate nature

@technokitten I'm increasingly convinced by the argument aganst the 'luddite fallacy' - this time really is different

maybe we'll get more leisure time, every human with several robots to manage their jobs and contribute in new ways to society. or we'll end up like Black Mirror episode, working to power robots and being paid for watching ads

@HaiderME But every time you augment someone they can do the jobs of 1*n people - WhatsApp 90bn for 60 people / Google turning over $1m per head

Yes there will be some adaptation period but we will figure out how to benefit from AI/robots, not feeling threatened

I think the disruption over the next 20 years will be hard. Solution likely comes in social change not new job creation.

@dankaplan maybe. time will tell.

yes! which is exactly why @lloyddavis and I are running these open space conversation sessions.

@dankaplan It's not necessarily "blue collar" jobs that are the most in danger. Hair stylists and plumbers would be hard jobs to automate.

@ken_abbott_fr True!

@ken_abbott_fr @dankaplan exactly. White collar jobs are much more at risk this time around.

@bookofthefuture it's not so much luddite-ness (is that a word?!) as physical and mental capability that I have concerns about. We're not designing with that in mind. At least not yet.

@technokitten So you don't think the replacement will happen? Or you think there will still be new jobs for humans?

@bookofthefuture replacement will happen for sure. There will be new jobs but not for everyone. And it will change the dynamic of our workplace and redefine what work is. I'm as excited about it as I'm terrified!

@bookofthefuture re the ludditeness - that's more about services and that they're not designed for old people and really relates to a different thread!

@technokitten Aha!

@technokitten I will have learnt a new word today :-)

:)