NewWayToWork

IMO Too many CIO's already think of ESN tools as play tools for posting cat pictures... by adding facebook to the tool I think only adds to the misinformation and lack of understanding in CIO's that don't get social..

feedback I'm getting is "we won't look at it if it comes from Facebook"

I think Facebook does have a perception problem to combat there, for sure.

@iSocialFanz I couldn't get through the workday without cat picutures

Sometimes I find myself in a time warp on FB. I'm too easily distracted to use FB for work

@iSocialFanz I completely agree. The fact that so few CIOs are social-savvy, means internal social networks won't achieve their potential.

@arianagradow I agree. That's why I almost never fire up Facebook during the workday. It's too addictive.

I really don't want to know what you're bringing to the potluck.

Any conversation about a project with which I'm no longer involved. It's nearly impossible to get off of distribution lists.

The endless back and forth tweaking copy. I don't need to see all of that.

A5: I'd like to mute threads that don't apply to my work or focus.

Thank you for saying thank you, but by the 5th thank you chain email, I want to pull my hair out.

@TheShawnMurphy Agree. A Wiki would be a much better place to sign up for a potluck. That's what our team does! :)

@LindsaySkarda Or the response that's just a smiley, from someone who needs to be the last to write.

A5: Reality television.

Agree @pgillin - Distro lists for projects, etc. that I am no longer a part of.

@di_wo Exactly! I always fear I appear to be the ungrateful person, but I just don't like the reply all emails that have nothing to do with work!

so many. so many to mute. #unsubscribe #emailfail

A5: "Nice one!"

I would like to mute and kill off distribution lists or the ability for employees to use them... if something has to go to a massive audience post it on the ESN tool and that notification will be sent to everyone.. they create reply all nightmares!

I want to be taken off any thread that I mute. The overhead of choosing what to accept and pretend I"m reading for politics is too much of a drain

@rjwissin Rebecca, I wonder what will happen when we mute something that wasn't important but becomes important. Hmm...

A5: The people you take off threads are those who ask: "Why did I not know about this!?!"

@rjwissin exactly. We need to charge whuffie to anyone demanding our attention.

@TheShawnMurphy no more dog ate my homework excuses... dog pushed my mute button.. :)

@iSocialFanz Aaah, reality in the social age.

Owning an email address should have zero obligation to read emails

A5: Reply-to-all hell. If you want to converse with one other person, leave the rest of us out of it :-)

@di_wo As a frequent contributor to such threads, I'm always sensitive about that but am reluctant to remove people unless I know they want to be removed. I love the idea of being able to keep people looped in but them having the option to mute the thread.

@TheShawnMurphy True, but I think urgent requests should be sent on a chat client. If you want it now, chat with me. If you want it when I finally get through my 160 emails a day, send email.

Muting opens the door to a whole new etiquette that will be interesting to see how it influences the comm channel.

A5: Any email with the word "URGENT" should result in a message to the user: "Pick up the damn phone!" #IBMVerse

@LindsaySkarda I also try to get a sense of how people prefer to be contacted and use the appropriate tool.

@LindsaySkarda Excellent point. Our team is moving to that belief to help speed up our info flow.

@MarkSBabbitt if you have something urgent Mark.. just tweet me :)

There was lots of interest on this point when I talked with admin assistants

The variety of answers shows how transitional the platforms are.

It's an evil necessity. It does help connect ppl to information, albeit over used.

A4 - Email has the widest reach of almost any communication tool within the organization. @IBMSocialBiz

it's where good ideas go to die

#Email will continue to be a if not the main form of communication at an org. It just needs to get better.

I want my email to help streamline my over-active inbox. Help my productivity improve.

Email is great for communication between small numbers of people, but it's terrible for large projects involving more than about a half dozen participants.

@theshawnmurphy @martinjonesaz Agree. Email is still the go to communication tool of most people today because it's easy and everyone knows how to use it. But a lot of time is wasted in our inboxes!

Email is a necessary evil but something that can be improved with better technology focused on conversations and dynamic profiles (Saw one today :) ) but also better training for employees not to send company wide emails & value of using ESN tools!

email is more important than ever. Most organizations create way more CC's and BC's than any one person could ever read.

A4: Most CEOs seem to have a love-hate relationship with email... they love to hate it.

Shameless plug: #email today plays a painful role, tomorrow #ibmverse will make it better.

Productivity Apps Exist because Email has become unproductive to manage!

@iSocialFanz Great point on the training. Bad habits left uncorrected infuriate.

1 to 1 email is the best way to have a private asyncronus conversation. After 34 years, I'm just getting the hang of it.

I appreciate the efforts of IBM and others to improve email, but the flip side of that is to encourage people to use it for the wrong things.

One good point about #email is that it documents certain conversations.

@ambarmstrong Can't wait to see #ibmVerse, Amber.

email is and always will be a primary form of communication - we just need to adapt it to advances in tech & business

@TheShawnMurphy The way email is used is indeed a huge problem. Better designed email (#IBMVerse !) can help with that, e.g. by making it more natural to post rather than send.

Email is great for conversations that you want to be saved for later use.

A4: Show me a CEO who takes the time to answer her own email... I'll show you someone I trust.

I tell people to never cc me unless they expect an answer. If they BCC, I know it's politics

@LindsaySkarda Agree but I love chat clients for that same reason.. I do so much business and collaboration over instant message type clients that if done over email would take 5X longer!

@MarkSBabbitt How about one who "walks the tweet talk"? :-) http://socialmedia.o...

@martinjonesaz Agreed. Everyone has an email address.

@MarkSBabbitt Ginni Rometty!! And @coastw!!! And that's why I'm proud to work at @IBM!! It's all about #TRUST #NewWayToWork

Email is key to connecting people, thoughts, ideas and documents and keeping everything private. But it is also a time waister as well if it is not used productively

@danielkdtwt agree! less spam, simple navigation, social, etc insert #IBMVerse

@BKneuer I approve that message but I know that doesn't surprise you :)

@MarkSBabbitt Do you find CEOs more likely to reply to social media than email, depending on context?

It's on a person-by-person basis - some still prefer communication via email.

A4: Many groups at TD have been able to reduce emails by posting to our enterprise social tools instead. By posting announcements for example, they also get the added bonus of giving others an opportunity to engage on that content by 'liking' or commenting

@iSocialFanz Definitely! I prefer my chat client to ask questions quickly.

Where does texting fit in to today's communication? Fits between calls and traditional email.

@Wendy_Arnott I was part of a startup that we blocked employee to employee attachment sending over email to drive ESN usage... the collaboration & communication increased.. not all were happy of course!

@LindsaySkarda I agree, as long as those conversations are easy to search and read afterwards, and don't contain a bunch of huge files plugging things up!

@iSocialFanz This is fact for me too. I prefer the quick interchange of IM for most project or everyday comms...

Email is wide reaching, but it hasn't kept up with tech advancements until now. I think we'll see some major changes in the way work gets done w/ email as supplement

@LindsaySkarda Absolutely! Instant messaging is a huge timesaver!

@alisoncdiana Sadly, quite the opposite. A small fraction of CEOs have fully embraced #social.

The backbone of business communications still! http://insights-on-b...

@MarkSBabbitt I imagine we'll see a shift in that as we get a younger generation at the top of orgs. That might be a ways off, though.

@samjoyk Next step for Ginny: Twitter! #babysteps

@MarkSBabbitt True. Those who have really stand out.

.@IBMSocialBiz email needs to go away. Instant messaging is the best way. Slack is changing things all around.