eweekchat

Legacy Company Innovation
JOIN US: This is a chat-based conversation about how companies that have become standard providers are--or are not--continuing to be creative. New competitors are entering the markets all the time, so the pressure is on. Join us!
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Karen E. Hardy
A1: I would argue @Apple continues to improve and innovation with more intelligent, intuitive and personalized experiences. We have seen similar in our own industry for @avaya to evolve global businesses of all sizes. #technology #eweekchat
Chris Preimesberger
OK. Can you offer an example of a product of service Avaya has innovated recently?
Karen E. Hardy
Video and collaboration has been the heart of Avaya’s core communications platform. A natural evolution is now AI in the cloud with @Avaya Spaces and partnerships with @NVIDIA for remote work from anywhere solution #AI #eweekchat
Karen E. Hardy
Avaya has also moved beyond the boundaries of the contact center with AI virtual agent and A.I.Connect partners that can infuse from automationn to empowering agents with on-screen guidance in real-time #AI #CCaaS
Chris Preimesberger
Avaya is definitely a legacy company with a large and loyal client base. Do you find that perhaps some of your customers simply prefer the Avaya systems they now have and sort of look at new designs, features with some disdain?
Karen E. Hardy
Avaya is at the forefront of communications and collaboration shift to digital apps, API-first and SaaS services helping our customers transform to these rapid capabilities #UCaaS #CCaaS #eweekchat
Karen E. Hardy
A5: While Video has been around for years, the application and day-to-day use of it has become more engrained in our experiences, both at home and at work - it's a new work-life hybrid model!
Karen E. Hardy
A4: Heathcare systems must steer innovation and change with improved proactive outreach and engagement to patients and staff, automated voice response and digital deflection and cloud based video conferencing virtual care #Healthcare #Technology #eweekchat
Lynx Software Technologies
I am hopeful that COVID will accelerate in innovation in the healthcare segment. Robots were used in Wuhan for example....I think countries outside the US will lead this unfortunately.
Karen E. Hardy
A3: Covid-19 has shown that companies must rapidly solve problems. The burst for open innovation with #CPaaS in early growth stage will need to accelerate to allow inhouse IT developers to create apps on the fly to solve problems for #CCaaS and #UCaaS @Avaya #Covid19 #eweekchat
Chris Preimesberger
Q1: Apple had a major event today introducing a new version of the HomePod (which first came out in 2018)and the iPhone 12 5G. These are new advances for Apple's lineup, but do you see them as innovative? How so, or how no?
Lynx Software Technologies
A1; nothing particularly revolutionary here from first reading
Lynx Software Technologies
I think they'll sell a bunch!
Chris Preimesberger
Of course it's all about sale to their base, and there are incremental innovations in the products. But does Apple have to come out with entirely new products to continue to be innovative?
David Torgerson
I think they will sell a ton of them both. I am not sure that they are truly "innovative" and earth shattering. There are always steady improvements that cause us to look back a 6 months, a year, 5 years and realize how far we have come and how much easier it is to connect.
David Torgerson
I do not think that 'innovation' requires a new product. The easiest way to disrupt an industry is to find a niche. Apple (and others) who continue to innovate, help them maintain their place as a leader.
fwmonroy
great #eweekchat!
Chris Preimesberger
Next #eWEEKchat:
Nov. 10: Hot New Tech for 2021
Bill Peterson
Linux on the Desktop!
Bill Peterson
LOL, sorry that was for me...... ;-)
Chris Preimesberger
What's old is new again! I worked for TA Software when it owned the Open SourceTech Network. I was editor of Linux.com. I do appreciate the OS community!
http://Linux.com
Linux.com - News For Open Source Professionals
Linux.com - News For Open Source Professionals
Linux.com is the go-to resource for open source professionals to learn about the latest in Linux and open source technology, careers, best practices, and industry trends. Get news, information, and tutorials to help advance your next project or caree...
Chris Preimesberger
This has been a great and informative discussion. Outstanding interaction and engagement. Want to thank each of you who brought a perspective, opinion or data point to our community round table today.
Ingo Fuchs
Great chat Chris and everybody!
Chris Preimesberger
This has been another excellent #eWEEKchat. Great to see this monthly community-type gathering so we can learn from each other.
David Torgerson
Thanks all, this was fun
Chris Preimesberger
It's all about quality, anyway!