NewWayToWork

Collab & Communication
What does the future of collaboration and communication look like? Join us to find out!
   5 years ago
#NewWayToWorkDesign LanguageDesign is becoming more critical in today's web world. Join us to discuss design & a New Way to Work
IBM Social Business
Q3: How critical is change management to driving effective communication and collaboration? And what is the biggest challenge? http://www.via-cc.at...

Shawn Murphy
A3: Org change mgmt. helps #leaders intentionally shift ppls behaviors that lead the way to change adoption.
Wendy Arnott
There's nothing more important than change management. We ensured partners were involved and excited right from the start, e.g. Biz, HR, Tech, Legal, Compliance.
Shawn Murphy
A3: #leaders who ignore change mgmt. risk failure of their comm + collab projects.
Martin Jones
@A3 Often times when a new initiative or project fails - the root cause can be traced to ineffectiive communication.
IBMSocialBiz
Warren Whitlock
The right way to keep up with change is to get on the bleeding edge and jump forward. Otherwise, you won't keep up
John Furrier
I've found that the operational aspect crossing organizations that have "older processes" makes it very hard to implement new technologies - horizontal integration is hard when everything is vertically organized
Lisa_Koren
A3: One of the bigger challenges may be making people take the time if they're not inclined to do so. Reaarange the way we work to embed collab.
Mark Babbitt
Change ain't for sissies! #newwaytowork
Brian Fanzo
Change is scary for many.... Including the teams in the decision making and allowing them to understand why your changing and investing in training as more than a one time event will make change easier to embrace!
Wyatt Urmey
Culture is the obstacle. Change management can burn the bridge to old behaviors that limit success
Daniel Davis
Slapping together a #collaboration solution with a without a thoughtful implementation plan is a recipe for failure.
Warren Whitlock
work is scary for many. :)
Wendy Arnott
@furrier @iSocialFanz We agree, but we found that to be successful we needed help from our employees. At TD we have a ton of peer-to-peer coaching through our ambassador program. We have over 2k ambassadors that we call Connections Geniuses.
Chris Yaldezian
@Wendy_Arnott Because change, and effective change communication is based on TRUST
Shawn Murphy
A3: Research shows 70% of change efforts fail. Why? #Leaders fail to bring ppl along the way.
Mark Babbitt
Failure to change in the Social Age is acknowledgment of our obsolescence. #newwaytowork
Brian Fanzo
@Wendy_Arnott Love to hear that... ambassadors to help drive adoption, show value and cheerleader can really make change easier compared to a manager telling an employee they have to because they said so!
Warren Whitlock
a company that changes is the company that iill win
Shawn Murphy
A3: A big challenge is focusing on the wrong ppl to help w/ change adoption.
Amber Armstrong
Effective change mgmt requires transparency. #esn can aid that transparency
Brian Fanzo
@TheShawnMurphy I'm curious do they also fail because leaders don't understand that failure is part of the learning and change processes and to really change you must eliminate the fear of failure from those scared of change..
Mark Babbitt
Change does not have to be a top-down process... we're seeing many "middle-out" examples.
Brian Fanzo
@ambarmstrong Love it... to change well you need transparency, trust and leaders who lead by example not just talk!
Chris Yaldezian
Yes, agreed really nice, creative idea
Amber Armstrong
@MarkSBabbitt Change is often best received when led by the soldiers - not the captains. #social #tech makes that possible
Martin Jones
Agree @TheShawnMurphy As with any communication - You must know your audience.
Daniel Davis
@iSocialFanz An employee in that situation might change for as long as their manager is watching, but then they'll revert to their old solutions and practices.
Shawn Murphy
@MarkSBabbitt Often top down is a slow infuriating process. Grass roots and middle is also a place to start.
Mark Babbitt
@ambarmstrong I am so stealing "Change is often best received when led by the soldiers - not the captains."
Mark Babbitt
How to you bring change results to the CEO? "Here's what we're doing... here's the change... care to join us?"
Warren Whitlock
change management is an oxymoron
Warren Whitlock
@MarkSBabbitt better would be "here's what we did"
Shawn Murphy
@iSocialFanz Yep. The pressure and ambiguity of change, I think, makes failure scarier than in other cirucmstances.
Mark Babbitt
Change is only scary to the resistant. Those who embrace change thrive.
IBM Social Business
Q1: How can social tools help foster better communication and collaboration in business? http://www.via-cc.at...

Warren Whitlock
communicating with tools is boring. Using them to talk to people is a lot of fun
BrunoBagala
can but need to take into account the human interaction - not just technology
Shawn Murphy
A1: #social tools foster random collisions with ppl you might not have encountered.
Martin Jones
A1 - Social tools can speed up decision-making, and improve overall communications from the top to bottom of your organization
Chris Yaldezian
social tools can help disseminate the information to a broader audience, faster
Daniel Davis
Good #socbiz tools make #collaboration and communication natural, even invisible. Collaborating becomes a built-in part of your nomal work processes.
Shawn Murphy
@WarrenWhitlock Agree Warren. F2F is always great, tho not always possible
Mark Babbitt
Social is the digital handshake. The human relationship that develops is up to us.
Shawn Murphy
What I like about social tools is connection is still possible in meaningful way
Wendy Arnott
A1: At TD we use IBM Connections for social collaboration and comm. Our emp have really embraced it as they can use it to access the right people and find info they need. It's given them new ways to network, develop their skills & mark achievements.
Samantha Klein
@IBMSocialBiz A1: Social tools help businesses align corporate goals, drive employee engagement and streamline operations #NewWayToWork
Rebecca Wissinger
Social enables sharing of knowledge, skills & ideas creating a smarter workforce. Input from customers makes better products/services.
Chris Yaldezian
@BrunoBagala Yes, sometimes, "eye to eye contact, and skin to skin touch is needed
Wendy Arnott
Agree with what everyone is saying. Speeds up decision making.
Mark Babbitt
In it's best form, social is a communication portal for those focused on a common mission.
Shawn Murphy
A1: I've met amazing ppl cuz of social. Feels like you know them when you meet F2F
Phylicia Teymer
Social tools allow for faster communication from anywhere at anytime.
Samantha Klein
Allows employees to have greater visibility into how their everyday activities map to larger corporate goals #NewWayToWork
Rebecca Wissinger
Involving customers in decision making leads to better products/services... #socbiz tools #FTW
Shawn Murphy
@Yaldez4FSI Totally agree Chris. It's a mix between virtual and bodily F2F
Daniel Davis
Social tools also help us make new connections and discover new information in a serendipitous way.
Mark Babbitt
LOVE it when a social relationship results, the first time you actually meet, in a hug instead of a handshake!
Samantha Klein
Allows every employee to have a voice and to therefore feel empowered #NewWayToWork
Amber Armstrong
Social tools really expand the borders of collaboration.
Shawn Murphy
@MarkSBabbitt Love the hug. Better than a handshake!
Wendy Arnott
Definitely like the human touch social provides in our interactions.
Shawn Murphy
A1: Studies show that oxytocin is released when using social tools. This biologically helps deepen connection w/ ppl.
Lindsay Malloy
Working remotely with social tools makes it feel like you're just in the next room. Everyone is a click away.
Mark Babbitt
Before social... how did we even meet people??? #Idonotrecall
Brian Fanzo
@MarkSBabbitt This was proven at the #NewWayToWork event in NY.. Was able to give hugs to so many great social friends and leaders meeting them for the first time including you... (Best bear hug of them all!)
Samantha Klein
@MarkSBabbitt YES! There is simply nothing better - met a British colleague of mine for the 1st time F2F at NRF last week and had been working w/ her for a year - so awesome. #NewWayToWork
Amber Armstrong
#esn helps identify talent regardless of hierarchy. Critical for raising up insights from the bottom up
Wendy Arnott
@ambarmstrong So true. Especially when you have huge geography and thousands of employees.
Brian Fanzo
We are no longer limited in our conversations, relationships and community building by things like physical location, timezone, peoples backgrounds... Social done right allows to connect w/o limitations!
Wyatt Urmey
Social helps workers engage as a team helping productivity, while allowing individuality
Ariana Gradow
social tools like CrowdChat allow you to collaborate with each other on various topics but everything is automatically stored so nothing is every forgotten
John Furrier
Social creates new relationships around content and in the moment events
John Furrier
virtual face to face communications are making connecting across boundaries possible and adding more contextual relevance will only increase productivity
Paul Gillin
Profiles are the underappreciated feature of collaborative software. They enable you to learn a lot about a person without having to explicitly ask.