NewWayToWork

A3: Org change mgmt. helps #leaders intentionally shift ppls behaviors that lead the way to change adoption.

There's nothing more important than change management. We ensured partners were involved and excited right from the start, e.g. Biz, HR, Tech, Legal, Compliance.

A3: #leaders who ignore change mgmt. risk failure of their comm + collab projects.

@A3 Often times when a new initiative or project fails - the root cause can be traced to ineffectiive communication.
IBMSocialBiz

The right way to keep up with change is to get on the bleeding edge and jump forward. Otherwise, you won't keep up

I've found that the operational aspect crossing organizations that have "older processes" makes it very hard to implement new technologies - horizontal integration is hard when everything is vertically organized

A3: One of the bigger challenges may be making people take the time if they're not inclined to do so. Reaarange the way we work to embed collab.

Change ain't for sissies! #newwaytowork

Change is scary for many.... Including the teams in the decision making and allowing them to understand why your changing and investing in training as more than a one time event will make change easier to embrace!

Culture is the obstacle. Change management can burn the bridge to old behaviors that limit success

Slapping together a #collaboration solution with a without a thoughtful implementation plan is a recipe for failure.

work is scary for many. :)

@furrier @iSocialFanz We agree, but we found that to be successful we needed help from our employees. At TD we have a ton of peer-to-peer coaching through our ambassador program. We have over 2k ambassadors that we call Connections Geniuses.

@Wendy_Arnott Because change, and effective change communication is based on TRUST

A3: Research shows 70% of change efforts fail. Why? #Leaders fail to bring ppl along the way.

Failure to change in the Social Age is acknowledgment of our obsolescence. #newwaytowork

@Wendy_Arnott Love to hear that... ambassadors to help drive adoption, show value and cheerleader can really make change easier compared to a manager telling an employee they have to because they said so!

a company that changes is the company that iill win

A3: A big challenge is focusing on the wrong ppl to help w/ change adoption.

Effective change mgmt requires transparency. #esn can aid that transparency

@TheShawnMurphy I'm curious do they also fail because leaders don't understand that failure is part of the learning and change processes and to really change you must eliminate the fear of failure from those scared of change..

Change does not have to be a top-down process... we're seeing many "middle-out" examples.

@ambarmstrong Love it... to change well you need transparency, trust and leaders who lead by example not just talk!

Yes, agreed really nice, creative idea

@MarkSBabbitt Change is often best received when led by the soldiers - not the captains. #social #tech makes that possible

Agree @TheShawnMurphy As with any communication - You must know your audience.

@iSocialFanz An employee in that situation might change for as long as their manager is watching, but then they'll revert to their old solutions and practices.

@MarkSBabbitt Often top down is a slow infuriating process. Grass roots and middle is also a place to start.

@ambarmstrong I am so stealing "Change is often best received when led by the soldiers - not the captains."

How to you bring change results to the CEO? "Here's what we're doing... here's the change... care to join us?"

change management is an oxymoron

@MarkSBabbitt it's your's!

@MarkSBabbitt better would be "here's what we did"

@iSocialFanz Yep. The pressure and ambiguity of change, I think, makes failure scarier than in other cirucmstances.

Change is only scary to the resistant. Those who embrace change thrive.

communicating with tools is boring. Using them to talk to people is a lot of fun

can but need to take into account the human interaction - not just technology

A1: #social tools foster random collisions with ppl you might not have encountered.

A1 - Social tools can speed up decision-making, and improve overall communications from the top to bottom of your organization

social tools can help disseminate the information to a broader audience, faster

Good #socbiz tools make #collaboration and communication natural, even invisible. Collaborating becomes a built-in part of your nomal work processes.

@WarrenWhitlock Agree Warren. F2F is always great, tho not always possible

Social is the digital handshake. The human relationship that develops is up to us.

What I like about social tools is connection is still possible in meaningful way

A1: At TD we use IBM Connections for social collaboration and comm. Our emp have really embraced it as they can use it to access the right people and find info they need. It's given them new ways to network, develop their skills & mark achievements.

@IBMSocialBiz A1: Social tools help businesses align corporate goals, drive employee engagement and streamline operations #NewWayToWork

Social enables sharing of knowledge, skills & ideas creating a smarter workforce. Input from customers makes better products/services.

@BrunoBagala Yes, sometimes, "eye to eye contact, and skin to skin touch is needed

Agree with what everyone is saying. Speeds up decision making.

In it's best form, social is a communication portal for those focused on a common mission.

A1: I've met amazing ppl cuz of social. Feels like you know them when you meet F2F

Social tools allow for faster communication from anywhere at anytime.

Allows employees to have greater visibility into how their everyday activities map to larger corporate goals #NewWayToWork

Involving customers in decision making leads to better products/services... #socbiz tools #FTW

@Yaldez4FSI Totally agree Chris. It's a mix between virtual and bodily F2F

Social tools also help us make new connections and discover new information in a serendipitous way.

LOVE it when a social relationship results, the first time you actually meet, in a hug instead of a handshake!

Allows every employee to have a voice and to therefore feel empowered #NewWayToWork

Social tools really expand the borders of collaboration.

@MarkSBabbitt Love the hug. Better than a handshake!

Definitely like the human touch social provides in our interactions.

A1: Studies show that oxytocin is released when using social tools. This biologically helps deepen connection w/ ppl.

Working remotely with social tools makes it feel like you're just in the next room. Everyone is a click away.

Before social... how did we even meet people??? #Idonotrecall

@MarkSBabbitt This was proven at the #NewWayToWork event in NY.. Was able to give hugs to so many great social friends and leaders meeting them for the first time including you... (Best bear hug of them all!)

@MarkSBabbitt YES! There is simply nothing better - met a British colleague of mine for the 1st time F2F at NRF last week and had been working w/ her for a year - so awesome. #NewWayToWork

#esn helps identify talent regardless of hierarchy. Critical for raising up insights from the bottom up

@ambarmstrong So true. Especially when you have huge geography and thousands of employees.

We are no longer limited in our conversations, relationships and community building by things like physical location, timezone, peoples backgrounds... Social done right allows to connect w/o limitations!

Social helps workers engage as a team helping productivity, while allowing individuality

social tools like CrowdChat allow you to collaborate with each other on various topics but everything is automatically stored so nothing is every forgotten

Social creates new relationships around content and in the moment events

virtual face to face communications are making connecting across boundaries possible and adding more contextual relevance will only increase productivity

@TheShawnMurphy I almost didn't believe you... http://www.huffingto...

Profiles are the underappreciated feature of collaborative software. They enable you to learn a lot about a person without having to explicitly ask.