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Garima Bajpai23![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjg0NjA3NTI5Ng.png)
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What are the long-term benefits of moving from DevOps to SRE practices?
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Kurt Andersen
SRE brings a perspective of the value being delivered to the customer more so than devops which usually stops at delivery into production.
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Garima Bajpai
turning around the business model. - from reactive to proactive
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Nicolas Philip
SRE practices is rather complementary to DevOps. It focuses on customer satisfaction.
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Garima Bajpai
@drkurta Excellent - so Ops into DevOps :-)
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Kurt Andersen
@RjSriram15 But why? Can you substantiate the cost/value trade-off? Especially if the underlying network infra is less reliable?
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Deirdre Mahon
Understanding customer journey is really hard for eng teams #sre
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Emily Arnott
Establishing a "universal language" across the whole org of reliability based on user happiness
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Garima Bajpai
Top to down approach - renegotiating contracts. - move away from SLA driven approach
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Kurt Andersen
SRE can also help with scaling individual devops team practices across the organization - working as a platform team (a la _Team Topologies_)
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Garima Bajpai
preventing churn - continuous relationship rather one -time contract
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Paul Chu
focusing on how the end user/customer is impacted across all aspects of development and operations
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Kurt Andersen
@RjSriram15 At a certain point of baseline reliability, you need to focus on containment and quick remediation of incidents to achieve more overall reliability.
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Oleg Nenashev
> SLIs --> OKRs
This part is a subject for debate. SLIs should be indeed metrics for measuring Key Results in the OKR framework, but at the same time not all KRs should be measurable as SLIs
> SLIs --> OKRs
This part is a subject for debate. SLIs should be indeed metrics for measuring Key Results in the OKR framework, but at the same time not all KRs should be measurable as SLIs
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Deirdre Mahon
@oleg_nenashev yes indeed words matter too. sticking with the agreed objective for time to learn is key. orgs tend to have little patience
(edited)
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Deirdre Mahon
@RjSriram15 or the other direction?
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Oleg Nenashev
@dbmahon indeed many orgs have little patience and even less long-term strategy. Some of them confuse lack of patience and failing fast unfortunately. So they always fail...