DellTechForum

(1/3) The transition is already on the roll. Digital transformation can be categorised in two forms. #India_RealTransformation

(2/3) One is transitioning the business processes to automated, digitally enabled processes to gain automation, faster realization and improved productivity. #India_RealTransformation

Customer would be the real king with personalised offerings in the comfort of their smart homes. Use of Automation would increase and result in 24 * 7 support with minimal errors and reduced manual intervention. #India_RealTransformation

@ajay1511 Use of Automation is good for literate and urban population, we also need to be mindful of 60% of our population who need local, Vernacular and easy to use process for automation, This is where most of our offerings fail. A slew of startups are ON this.

@ajay1511 Good points - the first internal focused to the business and the other external to the customer.

(1/3) Digital transformation will finally create an environment where employees, consumers and all related stakeholders interact with automated systems. #India_RealTransformation

(2/3) These will be supported by interconnected multiple technology systems like, automated AI bots, Data Lake, Blockchain etc. #India_RealTransformation

(3/3) The disruption will increase transparency, communication and will finally create an immersive, interactive and automated experience for all stakeholders. #India_RealTransformation

(1/3) Real transformation is getting to change the mindset of the organization and successfully creating a culture of adoption of newer Technologies and Innovation. #India_RealTransformation

@DellE1/1) It’s the radical rethinking of how an organization uses technology, people and processes to fundamentally change business performance & achieve value creation for customer & business. #India_RealTransformation #CIO @avelhalMCIndia

(2/3) Transformation would result in creation of smart workplaces and in anywhere anytime office. #India_RealTransformation

(3/3) Customer would be the real king with personalised offerings in the comfort of their smart homes. Use of Automation would increase and result in 24 * 7 support with minimal errors and reduced manual intervention. #India_RealTransformation

@avelhal Well said and in conjunction with what I'm hearing other speakers say as well -- both technology and people/process/culture are integral to real transformation of businesses

@ajay1511 - Security would be the key

(1/3) Digital Transformation is all about going digital. Take for instance the FinTech industry, which is the need of the hour; the industry has adopted services to facilitate customers with self-service, through varied online portals. #India_RealTransformation #De

(2/3) In the FinTech industry, Digital Transformation gives customers the convenience of transacting money, opening an account, paying bills, etc. without any hassle. #India_RealTransformation #DellTechForum

(3/3) Today, people don’t need to go to the physical bank too often and do not have to stand in long queues to get the payment done - everything, today, happens just with a click. And I guess this is what Real Transformation looks like. #India_RealTransformation #D

(1/2) Such things are very challenging and at tine tough in conventional organisation where probably employee don’t have much exposure to external world. #India_RealTransformation

(2/2) Though we have yet to master this challenge but doing well by involving right people for right purpose at right time. We are making it all inclusive. #India_RealTransformation

(1/2) It’s a mind set and cultural changes, which the entire organization must understand and plan. More the technology changes, digital transformation will bring the cultural changes. #India_RealTransformation

(2/2) The silos between the functions and business must eliminate. They need to rely more on each other for an integrated process. So they shouldn’t compete, rather they should complement. #India_RealTransformation

(1/5) Indian energy exchange (@IEXLTD) works in a diverse ecosystem of 6000 nationwide participants which has 4000 industry representation (steel, paper, chemical etc) 500+ generators and almost 56 distribution company. #India_RealTransformation

(2/5) We are empowering government’s vision of 24/7 power, power to all and increasing concentration of renewable energy. This changes the dynamics of the current ecosystem and automation and digitization is immediately needed. #India_RealTransformation

Being a tech leader, what objectives do you think your organization has achieved from digital transformation? @ajay1511

(3/5) We are actively evaluating digitization of workflows using automated AI bots, predictable forecasting models for which we are actively working with AI experts. #India_RealTransformation

(4/5) We are also evaluating use cases for blockchain. All these endeavours combined with user friendly UX and modern design aimed at simplifying usage will add immense value to the entire power ecosystem. #India_RealTransformation

(1/1) Enabling and revamping the internal collaboration tools and bringing in relevant communities and experts to collaborate is key to transformation. #India_RealTransformation #CIO @avelhal

(5/5) We are actively reskilling our workforce and empowering them to drive all these initiatives. We are basically on a journey towards moving to a world class organization from every aspect i.e. technology, business and culture. #India_RealTransformation

(1/4) Global Economy ensures that we learn from our industry peers and not try to reinvent the wheel every time there is a new initiative. #India_RealTransformation

(2/4) We at Reliance Home Finance participate in industry forums, seminars etc for knowledge sharing. #India_RealTransformation

(3/4) Interaction with vendor partner advisors who have done multiple implementations are also an excellent source of knowledge and industry collaboration. #India_RealTransformation #DellTechForum

@jyoti67890 Seamless Collaboration and Democratization of Information cross the business to begin with.

(4/4) Benchmarking against the best is done in our organization on various loan sanction, disbursal and collection parameters. #India_RealTransformation #DellTechForum

Can technology push through an agenda for collaboration and innovation - forcing silos to break down, people to collaborate faster? In our recent CIO debates some argued it could!

Depends on how to Embrace a multi-faceted approach to innovation, starting at the bottom. ...
Empower your employees, and they'll provide value in new ways.
Understand that failing is okay. ...
Choose your approach to innovation metrics wisely. ...

(1/3) We are doing a lot of collaboration. And since we have more than 5000 branches, pan India, and as the mode of business revolves around gold loans, we do have a collaborative culture of manpower to manage tasks, such as gold weighing. #India_RealTransformation

(2/3) Our collaborations focus on core banking functions, core lending application, common onboarding, which can be institutionalized from our Head Office, and ultimately empower our end-user with mobility, flexibility and reliability. #India_RealTransformation

(3/3) We collaborate to help our customers understand their ratings; know if they are eligible for personal loans and bring them the best online platform. #India_RealTransformation #DellTechForum

RPA, AI / ML and IoT and Industry 4.0 (mainly for Manufacturing Industry) #India_RealTransformation

(1/2) Autonomous bots will have an immediate impact on business & as technology advances on society as well. Enterprise architecture will need to actively plan to integrate this trend as part of the roadmap. #India_RealTransformation

@dellemcindia (2/2) This combined with augmented analytics which automates activities like data cleaning and providing self-service visual discovery should be a game changer. #India_RealTransformation

The explosion in the use of digital technologies is changing the dynamics of competition in many industries. But digital business transformation (DBT) is about more than an increased use of devices and software, or going paperless. It is also about the organization.

What are the skill sets of modern day CIO?

(1/3) All emerging technologies are game changer in their respective business case. The world of BOTs is doing extremely critical automation, consumer touchpoints, process management. #India_RealTransformation

(2/3)AI/ML is changing the paradigm of prediction, recommendation, personalization etc. IOTs gaining efficiencies and providing the critical information for processes. #India_RealTransformation

(3/3)But a strong data management platform (Big-Data) is most critical stake holders here. This platform will capture and provide vital information to Bots, ML, IOTs etc to make them successful. #India_RealTransformation

) No single technology but the digital ecosystem of new technology & relevance to business strategy will be the game changer like SMAC impact a few years ago. #India_RealTransformation #CIO

What are the key things you look for in a vendor to support your real transformation goals?

(1/4) RPA (Robotic Process Automation) would have the maximum impact in coming years. #India_RealTransformation

(2/4) RPA is the use of software to automate business processes such as interpreting applications, processing transactions, dealing with data, and even replying to emails. RPA automates the manual repetitive tasks. #India_RealTransformation

(3/4) Forrester Research estimates RPA automation will threaten the livelihood of 230 million or more knowledge workers or approximately 9 percent of the global workforce. #India_RealTransformation

(4/4) It’s also important to note that RPA is also creating newer jobs while altering existing jobs. #India_RealTransformation

@Kath_Agrim CIO has to be modern hence should be adapting to the every change and situation and there is no substitute to business acumen.

@Kath_Agrim CIOs need to be tech visionary and so need to know be aware of current technology trends. So new skill sets are learned everyday.

@ishan_k1993 Vendors need to be domain experts and should ideally have global footprint.

@Kath_Agrim Ability to experiment is a must.

@ishan_k1993 be a partner and join the journey

(1/3) For a business to grow and remain competitive in today’s digital age, it has to adopt cutting-edge technologies. #India_RealTransformation #DellTechForum

(2/3) Right now, we need technology to know how we are performing, how we are adding to the revenue, and what are the long-term sustainability factors --- these together enables the business to accelerate towards digital transformation. #India_RealTransformation

(3/3) Emerging technologies that will pose as game changers in the future are Robotic Process Automation, Artificial Intelligence, Machine Learning, Analytics, IoT and Blockchain, to name a few. #India_RealTransformation #DellTechForum