ibmconnect

Cognitive, by definition, understands, learns, reasons - so if you think about how you can apply that capability to every day collaborative circumstances.

Imagine how it can automate, coordinate, discover, analyze for you - as you work with others. Helping you to align, stay in the know

a. It’s really about driving teams in the same direction, through better communication, alignment and common purpose by applying Watson in things like analyzing a summarizing a conversion

Cognitive has the ability to reduce the number of pivots you need to make to different tools and services, minimize the number of steps you need to take to get the job done, identify the right experts when you need them...

the first big feature we are working on is what we call "Moments" - which is the Watson cognitive summarization capability

Discover is a big one for me -- getting results back that actually match my inquiry, rather than a bunch of nonsense I have to filter through to find what's useful.

Imagine leaving for lunch and instead of coming back to 800 new messages - you have a smart summary of what happened where the key topics, questions, actions, commitments are highlighted for you.

So true @danielkdtwt The stats are pretty impressive on the amount of time that users lose to "searching"

and really there are a lot of ways Watson can be applied, we are trying to guide our roadmap with user feedback

Cognitive is really powerful when it comes to understanding conversation. For ex - I am looking for the next big sales lead and Watson understands this and automatically responds in my team space with a list of opportunities for me to pursue.

I wish I'd had that when I was a sales rep.

How good is the technology these days at figuring out what my expertise is, vs. me having to tell it?

You'd be surprised - stop by and we'll show you some demos that we have running doing this exact thing.

how the cognitive solutions will impact the digital workplace ?

@amihdewar Awesome. Will do!

@hamillan we see it transforming the way people work, by giving people the relevant information and expertise they need, when they need it so they can stay focused and work with their team

I truly think cognitive solutions will revolutionize the digital workplace. Lots of tools have come and gone over the years - but this is the first time we are truly experiencing tools that will work for you - vs. just be the way to work.

Teams are overwhelmed with tools, apps, content, updates to the point that they can’t stay aligned – impacting their ability to deliver high quality, timely results

One common challenge is finding the right person with the knowledge I need to complete a task.

the book will talk about these challenges in detail and how we plan to address these challenges with #ibmwatson

@danielkdtwt +1 that is another big issue, finding the right expert at the right time

Work is naturally transactional - people are constantly needing input from each other, moving between different tools and services. A lot of time is lost just in the coordination of that collaboration

@danielkdtwt Yes definitely. I think this is where chatbots would be beneficial.

@amihdewar I'd like to see 'cognitive capabilities' assist by reading/deciphering all the "collaboration" taking place on different platforms and serving up specific insights - and being able to simply tell it to take actions for me.

@danielkdtwt when it is silo-ed it's hard to take advantage of the collective knowledge! #IBMConnect

@PhyliciaTeymer @IBMCollabSvcs I could not agree more with both of you. This is where the learning really benefits...it learns which conversations or projects are important to me.

teams want to work seamless with externar providers in a simple way

@hamillan absolutely, we are working on integrating Watson Workspace with many external providers

These books are great for introducing new paradigm shifts in a short simple format that’s easily consumed

and we thought it was important for professionals to understand how cognitive will impact their day to day work

+1 to what @holitza said. It also opens up the opportunity to have conversations like this with others in similar circumstances

Collaboration is the way we work today, Cognitive is really evolving how we can effectively team.

A2 so like sharing best practices?

@holitza A2 that's a good point because it could be intimidating, plus I know from our chat with @dhinchcliffe change is always a challenge to implement

Absolutely, there are so many factors that influence how we work, how we collaborate, and thinking about how cognitive can enhance that - we've learned a lot through user research - but can never stop learning.

@holitza I agree, Matt and Amy - Professionals now hear 'cognitive' or 'AI' buzzwords, but it's important to understand what benefits "cognitive" can really bring to the users - It's great this book will help make those benefits clear and simple.

@PhyliciaTeymer That is so true. We have to make new paradigms as easy as possible to understand.

We have talked to 1000 of users in the last few years - all different industries, roles and domains.

and we validated in discussions with our thought leaders and industry experts. The last chapter contains predictions from experts and leaders we consulted...

Our goal has just been to learn how they work - what works for them and what doesn't. When designing for cognitive it's important to understand pain points - these are prime opportunities

@amihdewar +1 we are definitely user driven in this initiative

@amihdewar Yes glad to know you took that into account.

so we wanted the book to reflect our user driven direction for this initiative

does this book help an hr professional? How are we using cognitive tools tk drive this?

Awesome question - it's an area we are really looking at - I think one opportunity is with streamlining conversations between HR professionals and employees...

for ex. being able to recognize the question an employee has and route it to the right person, identify the right material they are looking for....

Recognizing overall tone and sentiment of your employees as a gauge ... so many possibilities

@priyankad1234 the other nice aspect of our solution is that it will be on the secure IBM cloud - helping address issues with employee privacy...

The book specifically will outline similar solutions that are more general to teaming, applicable to everyone - but the opportunity to further tailor cognitive capabilities to a particular industry or domain is where it gets really interesting

thats great!! Thanks