know16

ServiceNow Know16
#theCUBE CrowdChat for ServiceNOW Knowledge 16 - Join the Conversation
Dave Vellante
My interview w the 22nd U.S. Secretary of Defense Dr. Robert Gates http://bit.ly/1rTV41... #theCUBE
Dr. Robert Gates - ServiceNow Knowledge 2016 - theCUBE
Dr. Robert Gates, American Statesman, Scholar, Author & 22nd U.S. Secretary of Defense, talks with host Dave Vellante at ServiceNow Knowledge 2016 at the Man...
Dave Vellante
I think ServiceNow just intro'd a smartwatch for the enterprise. Like a super cool & elegant next gen device for IT wonks?
Dave Vellante
It's a personalized end point for your favorite KPIs
Dave Vellante
A wearable end point
Dave Vellante
Some closing thoughts on Knowledge
Dave Vellante
My analysis- 4 vectors 1/ business 2/ product 3/ ecosystem 4/ developer angle
Dave Vellante
1/ the biz: steady march of $NOW, TAM EXpansion, Execution, Scale, on track for '16, 2020 vision $4B
Dave Vellante
2/ Product - ITOM growth, Ent service Mgt, cust svc, security, platform, Helsinki adoption
Dave Vellante
3/ Ecosystem - consolidation Accenture/Cloud Sherpas, CSC Fruition, KPMG, EY, industry specialists -- need more pull
Dave Vellante
4/ developer angle - low code citizen Devs - not DevOps - BizOps
Bert Latamore
Wikibon Chief Analyst Dave Vellante @DVellante & theCUBE Host #JeffFrick wrap up 3 days of wall-to-wall coverage of #ServiceNow Knowledge 2016 live on #theCUBE. http://bit.ly/1TksBv...
Bert Latamore
Growth of the TAM from $80B to $30B 2 yrs ago to $60B+ @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
ServiceNow has 505 penetration in US IT. Many opportunities outside IT & just starting up outside US. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Service Management will encompass all the systems or record, etc. to bring everything together.
Bert Latamore
People trying to break down costs of shared servies so they can make more informed decisions. @JeffFrick #theCUBE http://bit.ly/1TksBv...
Bert Latamore
These are necessary processes. I think the TAM is large. @JeffFrick #theCUBE http://bit.ly/1TksBv...
Bert Latamore
They aren't talking about the SMB side. maybe because they don't hafe to go there yet. @JeffFrick #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Shared services is a bigger category than IT mgt. @JeffFrick #theCUBE http://bit.ly/1TksBv...
Bert Latamore
The reason we didn't hear from SMBs is that ServiceNow's main core is still IT, & SMBs don't have that. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
You have to get product out of R&D into a product pipeline. Saw that with I-COM. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Going after OpenStack now, orchestrating Chef & Puppet. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Then the expansion across the enterprise -- HR is a big area. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Personally excited about the security initiatives. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
ServiceNow has nailed it. It focuses on the response, while every else is focused on technologies. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
It takes hundreds of days to detect intrusions. How to we prioritize response. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Then the extension of the platform that we heard a lot about today. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
There is a big shift to security as risk mgt. @JeffFrick #theCUBE http://bit.ly/1TksBv...
Bert Latamore
You need to put the processes in place & practice the response so when things get rough you're ready to go. @JeffFrick #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Other than KPMG the big SIs weren't here. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Interesting that Accenture is aggressively integrating CloudSherpas. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
KPMG is leaving Fruition alone. It made big bets on ServiceNow that now are starting to pay off. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
With Accenture acquisition of CloudSherpa it could drive big business for ServiceNow, as can KPMG/Fruition. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
E&Y was here as well. The big SIs don't come into a market unless they see a lot of money to be made. So that's a huge signal. @JeffFrick #theCUBE http://bit.ly/1TksBv...
Bert Latamore
ServiceNow, Microsoft, EMC, MSFT covet the developer community. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
So ServiceNow decided to try it & developers - guys who write apps - came out of the woodwork. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
ServiceNow is doing this in a unique way that is gaining traction. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
To have a lot of attraction to this in a conference this size is meaningful. @JeffFrick #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Jonathan Sparks talked about a company who just uses Web coders. Don't have to have the backend because that is wrapped up in a platform. @JeffFrick #theCUBE http://bit.ly/1TksBv...
Bert Latamore
have to change the definition of what developers are. @JeffFrick #theCUBE http://bit.ly/1TksBv...
Bert Latamore
ServiceNow lays out the problem - stovepiped processes. Then conneting that to a ServiceNow value proposition. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
It's so good because they live & breath it. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Keynotes were very well done & it showed. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Linium Principal Solutions Architect Sean Caron & National Gypsum Director Mike Brannon live now on #theCUBE @DVellante @JeffFrick http://bit.ly/1TksBv...
Bert Latamore
Forrester Research VP/Principal Analyst John R Rymer live now on #theCUBE @DVellante @JeffFrick http://bit.ly/1TksBv...
Bert Latamore
We were trying to come up with a term for new methods of coding that are very fast. The products were fairly random. That is how "Low Code" came about 2 yrs ago. @JohnRRymer #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Moving on from introducing new tooling & processes like agile, now people are trying to scale out, apply the plataforms broadly. @JohnRRymer #theCUBE http://bit.ly/1TksBv...
Bert Latamore
They want to use them for mission critical, all kinds fo scenarios. early adopters are having a lot of success. @JohnRRymer #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Everybody is trying to get into the act. They covet developers. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Now we see #ServiceNow announcing a low code developer community. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
#ServiceNow has a developer community. Now they are trying to expand it. @JohnRRymer #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Developers are crucial now for all business activities. You cannot do business change without software & there aren't enough developers to go around. @JohnRRymer #theCUBE http://bit.ly/1TksBv...
Bert Latamore
A lot of people struggle with which apps to do on which platforms. You can do a lot. It doesn't mean you should do a lot. @JohnRRymer #theCUBE http://bit.ly/1TksBv...
Bert Latamore
One large company had a low code platform come in. They ended up with 17,000 unmanaged apps. @JohnRRymer #theCUBE http://bit.ly/1TksBv...
Bert Latamore
So app management is a big deal that we will go after. @JohnRRymer #theCUBE http://bit.ly/1TksBv...
Bert Latamore
His go to developer does not have a CompSci background. He has technical abilities and understands business problems. @JohnRRymer #theCUBE http://bit.ly/1TksBv...
Bert Latamore
As an industry we're casting about trying to figure out who the right people are to do low code dev. @JohnRRymer #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Founder led companies that have that energy have an advantage over the hired guns. @JeffFrick #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Going to watch ICOM and business line adoption of ServiceNow. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Customer service is a bold initiative. Can ServiceNow change how organizations work? @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
Also will watch continued innovation, and of course financial growth. @DVellante #theCUBE http://bit.ly/1TksBv...
Bert Latamore
everybody's too busy, there's not enough developers. A number of issues ServiceNow is trying to tackle. @JeffFrick #theCUBE http://bit.ly/1TksBv...