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IBM Insurance
Q3: Where does #insurance claims content typically come from? In what formats? #ECM
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Diane Grefer
from third parties
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Vincent Price
multiple sources and types of content media
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Diane Grefer
email, spreadsheets, you name it...
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Kimberly Trimble
#Insurance claims content can come from a variety of sources (in both structured and unstructured formats), including third parties.
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Willem Sellenraad
mobile devices
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IBM Insurance
Dealing with so much content in so many formats must be difficult to manage!
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Vincent Price
for example in work comp (US) an examiner must deal with everything from large medical documents, legal, rehab, managed care, treatment plans and a vast amount of state regulated forms via paper, fax (still) email, digital, video etc
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Willem Sellenraad
imagine a 200 page document! and have to read every page first to find key information
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Vincent Price
=not just better search capabilities but what about content anayltics!