How many companies have community managers? Is this a 2.0 version of the IT Business analysts? Seems like a key role and having them understand the technology is key. Is this a emerging trend that is now a common role?
Scott definitely seeing a lot of community manager, evangelist type of roles in tech companies. CenturyLink Cloud also has meetups to interface with customers
Twitter listening is an area for @Cisco, something done on a personal level by @lcooney -- how many people who are with us today are paying attention to social media for customer feedback?
@lcooney@CenturyLinkEnt The concept of "Shadow IT" was created by these IT orgs that standing in the way, and not listening to their users. Great point Lauren
Question - How do you balance being responsive to the customer with staying on path in a strategic direction you are committed to? If you listen to the wrong customer and adapt your roadmap to much your solution may suffer. Any best practices?
Answer- @lcooney You need to keep your strategic direction unless enough of your customers are telling you that's not the right direction, Cisco @ebender Feature requests can in many cases be written by our own customers, so that's an aspect for Fastly
