![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjUyMTQ0MjM0.png)
IBM Retail23![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjpsaW5rZWRpbjpqeHVTS1Joai1p)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjMyOTAxNDYw.jpeg)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjpsaW5rZWRpbjpqeHVTS1Joai1p)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjY2NTA0OTAy.jpg)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjMyOTAxNDYw.jpeg)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjpsaW5rZWRpbjpqeHVTS1Joai1p)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjMxMTc4MDg0.jpg)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjM0OTM4MTg1.jpeg)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjI4OTQ4ODIxOTg.jpg)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjM0OTM4MTg1.jpeg)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjE0MDY2NTI4Ng.jpeg)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjY2NTA0OTAy.jpg)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjI4OTQ4ODIxOTg.jpg)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjk4NjI4NDY5NA.png)
![](/img/linkedin/placeholder.png)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjQ5OTI2NzAyMg.jpeg)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjMyMTUyNDI2OA.jpeg)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjU0OTI4MTQxOA.jpeg)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjE0NjEyOTIx.jpeg)
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjQ5OTI2NzAyMg.jpeg)
Q3 - Retailer’s digital infrastructure for an omni channel world - what does that look like?
Brian Kilcourse
That’s the $60,000 question! It’s a world that empowers “the visibilities” in real time: for inventory, product, customer, and order data. These visibilities must be across the enterprise - viewable in any selling channel.
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjMyOTAxNDYw.jpeg)
Stephen Laughlin
All retail will be online regardless of channel @ibmretail
Brian Kilcourse
That’s why a network-centric (or “cloud”) IT infrastructure and application delivery model is so important.
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjY2NTA0OTAy.jpg)
Shona Eliason
One that is agile, flexible, secure and quick to develop and deploy. #Cloud is the nexus of dramatic #innovation: http://ibm.co/1G9R3t... @ibmretail
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjMyOTAxNDYw.jpeg)
Stephen Laughlin
Thus the infrastructure must support the digital experience across channels @ibmretail
Brian Kilcourse
The days of retailers’ highly distributed operational data and applications are numbered.
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjMxMTc4MDg0.jpg)
Ralph Jacobson
A3: @ibmretail What does #omnichannel infra CURRENTLY look like?! A bowl of spaghetti with hundreds of legacy apps! Need to Cleanse!
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjM0OTM4MTg1.jpeg)
Vish Ganapathy
It looks like an infra connected via a "glass pipeline" that is designed to share info/data/functions easily. After all rebuilding from scratch is expensive @ibmretail
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjI4OTQ4ODIxOTg.jpg)
Erik Bergeman
I think it is different over time. For instance, it might look like a hybrid cloud for the next 3 years and as more workload moves it become more cloud centric.
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjM0OTM4MTg1.jpeg)
Vish Ganapathy
In some sense, our systems need to get "social", i.e. collaborate with each other better so that the experiences get more seamless ;-) @ibmretail
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjE0MDY2NTI4Ng.jpeg)
Shannon Wu-Lebron
One that involves multiple players in and outside of the retailer itself. One that can evolve quickly
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjY2NTA0OTAy.jpg)
Shona Eliason
One that keeps up with accelerating pace of #technology change while also supporting critical day-to-day business needs @ibmretail
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjI4OTQ4ODIxOTg.jpg)
Erik Bergeman
Biggest issue I hear from the actual omnichannel doers is how do I move data in that "Social" infrastructure without it taking 6 weeks and a "project"
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjk4NjI4NDY5NA.png)
DimitrisGibault
Hybrid yes.. but distributed in the Apps design as well
![](/img/linkedin/placeholder.png)
David Fehm
New omnichannel architecture should simply be: any UI/accesspoint/Channel -- connects to Services
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjQ5OTI2NzAyMg.jpeg)
Wyatt Urmey
More sensors, more analytics of machine data and social data to find the precise moment of interest, need and opportunity to delight customer
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjMyMTUyNDI2OA.jpeg)
Aditya Vijay Athanki
It gives a single version of the truth - check the Q&A with Shannon: http://bit.ly/1FyxA2...
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjU0OTI4MTQxOA.jpeg)
Patricia V Waldron
Retailers realize it's #mobile ONLY but still not investing - especially since avg sales via smartphones grew 87% in 2014 over 2013 and sales via tablets grew 52% per @Forrester
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjE0NjEyOTIx.jpeg)
gurdeepsrahi
always on architecture, that is patchable without taking it down - bit like changing the engine while flying the plane
![](https://crowdspotsimages.s3-us-west-2.amazonaws.com/profile-images/dXNlcjp0d2l0dGVyOjQ5OTI2NzAyMg.jpeg)
Wyatt Urmey
Branding and lovely functional design driving UX and store environment that is seamless on or offline