ibmretailchat

That’s the $60,000 question! It’s a world that empowers “the visibilities” in real time: for inventory, product, customer, and order data. These visibilities must be across the enterprise - viewable in any selling channel.

All retail will be online regardless of channel @ibmretail

That’s why a network-centric (or “cloud”) IT infrastructure and application delivery model is so important.

One that is agile, flexible, secure and quick to develop and deploy. #Cloud is the nexus of dramatic #innovation: http://ibm.co/1G9R3t... @ibmretail

Thus the infrastructure must support the digital experience across channels @ibmretail

The days of retailers’ highly distributed operational data and applications are numbered.

A3: @ibmretail What does #omnichannel infra CURRENTLY look like?! A bowl of spaghetti with hundreds of legacy apps! Need to Cleanse!

It looks like an infra connected via a "glass pipeline" that is designed to share info/data/functions easily. After all rebuilding from scratch is expensive @ibmretail

I think it is different over time. For instance, it might look like a hybrid cloud for the next 3 years and as more workload moves it become more cloud centric.

In some sense, our systems need to get "social", i.e. collaborate with each other better so that the experiences get more seamless ;-) @ibmretail

One that involves multiple players in and outside of the retailer itself. One that can evolve quickly

One that keeps up with accelerating pace of #technology change while also supporting critical day-to-day business needs @ibmretail

Biggest issue I hear from the actual omnichannel doers is how do I move data in that "Social" infrastructure without it taking 6 weeks and a "project"

Hybrid yes.. but distributed in the Apps design as well

New omnichannel architecture should simply be: any UI/accesspoint/Channel -- connects to Services

More sensors, more analytics of machine data and social data to find the precise moment of interest, need and opportunity to delight customer

It gives a single version of the truth - check the Q&A with Shannon: http://bit.ly/1FyxA2...

Retailers realize it's #mobile ONLY but still not investing - especially since avg sales via smartphones grew 87% in 2014 over 2013 and sales via tablets grew 52% per @Forrester

always on architecture, that is patchable without taking it down - bit like changing the engine while flying the plane

Branding and lovely functional design driving UX and store environment that is seamless on or offline

#Security requires an ongoing disciplined, systematic strategy, with constant vigilance, from technology to individuals throughout the #enterprise. http://ibm.co/1Mr2G0... @ibmretail

First…Embed security on Day One. This new era of retail is a chance to do it right. Engage early and mandate security in cloud, mobile, social and big data& analytics initiatives.

It starts with having a security and privacy policy, #1! We were surprised in benchmark study that we conducted last year that less than 1/5 or our retail respondents thought such a policy was “very important”, and even less had implemented on

"fully secure" would be Nirvana. In the near term, leverage the best tools to stay ahead of the threats!

it's not possible to keep things "fully" secure. However, making data and infrastructure security a high priority is a first step. Assigning dedicated budget, resource and a CISO for example

Some retailers still have traditional mindset on security ie. we sell stuff through store so it is ok as long as the store is secure

#omnichannel drives #omnisecurity

Secondly, make it a BOD issue - we live in risky times and there are a lot of “bad guys” out there who are actually very good IT'ers

Layer security via multiple layers/zones, plan to be breached and prepare for how you'd respond. There is no "full" security, but there is minimized risk of exposure. @ibmretail

Right or wrong I don't think most CEOs think a lot about keeping their organizations fully secure. I think SteinHafel was pretty surprised at Target

securing customer personal data will be key for retailers

Stick to what it is that has made them successful and to "rent" that part of their business to a company that has the tools, resources to protect their most valuable assets ... their customers data.

There has to be a focal point for responsibility within the company - a CSO, and that person’s efforts have to be well funded.

I fear that retailers are not taking this risk seriously or urgent enough @ibmretail

IBM offers a new way to think with a multi-layered approach to security - http://bit.ly/1HPxV1... - #IBMRetailChat

Be proactive. CISOs need to be thinking about the coming threat as much as the one in the headlines

The comany MUST have a policy and procedures for a breach if/when one does occur. It’s painful to see how companies stumble in the face of a breach.

good point @briankilcourse CEO’s should also prepare for the inevitable by creating a coordinated response plan and incident response team

Last, choose the best partners to help make you secure and keep you secure.

@wulebron Well said, Shannon!

@IBMWatson has a huge role to play in security. Given the propensity for hackers to share/distribute information via unstructured forms. The cognitive aspect can be huge in predicting (and learning from) breaches @ibmretail

They all say they do, they are working on it, but this scares me @ibmretail #ibmretailchat http://www.via-cc.at...

typo alert:" s/b < 50%

With consumers sharing more personal data in exchange for deals, data security is key

@vishRetail Hmm hadn't thought of that there is a lot of information out there Its a little like the terrorist threat. If we can be specific to the threat and predict when and where maybe the Retail organization would take it seriously.

The rise of the "ethical hackers" is a great opportunity for companies to leverage

agree Ralph

@karenannlowe No matter what you do, it's never enough, so being prepared to respond to an inevitable attack is a necessity

2014 Cyber Security Intelligence Index http://bit.ly/1FBatD... - #IBMRetailChat

proactive monitoring and action, rather than being reactive

Also IBM X-Force/SIEM could be a good tools for proactively working against hacking