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Q9: What will it take for Operations to step away from desktops and perform their tasks on mobile devices?
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IBM Service Mgmt
We've extended the chat by 15 minutes to ensure everyone has plenty of time to discuss all 10 questions.
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John Furrier
. @ibmtivoli great thx this is good chat - going [OVERTIME]
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Jim Carey
I want IT Ops solutions to become more trusted partner than information console. When you can interact with #Netcool to solve problems via text msgs, we'll be pretty nearly done. #Analytics promises to make this possible.
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Karim Roukoz
giving the operator the right actions at the tip of his fingers to respond to events.
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John Furrier
wait isn't mobile now the new desktop?
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Tim Crawford
A change in thinking, tools and methodologies are required. Not to mention architectures.
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John Philip
But you raise a lot more questions when you are managing from the cloud into an on-prem system that is itself maganing hybrid
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Tim Crawford
It will take more than Ops to change. Providers need to change too!
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Tim Crawford
@cllrjohnphilip Exactly! Many of the tools only manage one or the other. Not both. Change needed.
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Karim Roukoz
@careyjimzz do I smell cognitive response management?
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John Philip
It will also need customers of Operations to change their expectations
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Don T Wildman
@furrier We still see many operators chained to the desk with large monitors. Is that their choice, a management decision, or some other reasons? What to do? Who to convince?
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Dev Ambasna
@DonTWildman Could it be a case of "this is how we've always done it"?
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John Furrier
@careyjimzz we can take it from here - this is great conversation -I'm glad I "Joined the Conversation"
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John Philip
Was with a customer last week who sees great advantages in grouping all operators in one place to share experience
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Kieran Geoghegan
Could it be its the best way to do the job
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John Philip
Certainly at Interconnect there was a customer from Latin America who give a great presentation on how doing just that had saved the company significant money
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Kieran Geoghegan
Sharing experience is great example.Collab tools still cant beat shoutig across a partition
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Kieran Geoghegan
In the first instance I would ask, when is there value for operations performing tasks on mobile.