DXCTechTalk

Transforming the Work
Enabling digital transformation through BPS and next-gen, double-deep skills.
   8 years ago
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Heather Simpson πŸŒˆπŸƒ
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Technology and Innovation Events
Technology and Innovation Events from DXC Technology's Office of the CTO.
Heather Simpson πŸŒˆπŸƒ
Thank you to everyone who joined us today for #DXCTechTalk! And big thanks to our speakers @danhushon, @Mahesh_K_Shah
And Carlos Lopez-Abadia You can see the Youtube replay and #crowdchat transcript here: http://www.via-cc.at...
[LIVE CHAT] Transforming the Work
Enabling digital transformation through BPS and next-gen, double-deep skills.
Vishal Savajiani
Understanding thoroughly Client's Business Process is challenging and Time consuming. If we need to improve their processes , Do we need to understand thorough Enterprise Architecture ? Any suggestion ?
Carlos Lopez-Abadia
Need to understand our client's business if we are to effectively help them transform
Dan Hushon
I am certain that there are some pro forma business processes that as we look across industries and geographies will create scaffolds
FrΓ©dΓ©ric LΓ©
Shouldn't we move from traditional business process (inside-out oriented) toward customer journey mapping (which is outside-in oriented)? Lean talks about consumption value streams...
Dan Hushon
we should absolutely do more process development with user driven, outcome based design
Daniel Spithout
I think it's one of the key things that are done in the DXC digital innovation workshops.... customer journey is extremely important ... especially if the competition is one click away....
Glenn Augustus
Are there many trends that show the success of intervention in a legacy 'scaffold rich' segment when presented with a highly disruptive, well funded, digital newcomer?
Mahesh Shah
Entrenched enterprise companies have their brand, channel and install base of customers as assets..the newcomers have innovative capabilities and operational agility. If the enterprise recognizes the threat and adjusts fast enough, they usually win.
Dan Hushon
let's not forget that the market gives the small upstarts time to "fix" themselves - a luxury not always offered to the largest - but more to the humble for sure
Heather Simpson πŸŒˆπŸƒ
How do we improve our process flow/productivity at the individual level, @Mahesh_K_Shah? Any Tools you'd recommend?
Mahesh Shah
our APA capability will even allow individuals to create repeatable automation "recipes" that they can use to automate individual work... we will eventually even be able to help them build these recipes if they aren't RPA capable.
Cullen Johnson
Every few years (over the last 30) I've heard that the tools had improved enough that people without specialized IT skills could automate business processes. And it was always true, to a point. What's different now?
Tushar Patwardhan
What's changing is target for automation. IT has been taking tasks from other fields. Automation is driving everything.
Cullen Johnson
The same thing could be said about every automation effort since the development of computers.
Carlos Lopez-Abadia
What is changing these days is that more of the jobs being automated are in the professional workforce which is closer to home for some of us. We need to lead in the up-skilling.
Cullen Johnson
That's not a change. Automation has typically targeted professional workers early because that's the biggest bang for the buck. See automation tools in the legal profession or accounting as examples.
Dan Hushon
in the last wave we didn't have the telemetry / logs & detail... we started with clipboards and stopwatches, the 90's brought emails & documents -> now we have records, logs, structured & unstructured across multi-modal interactions... it's deep and wide
Joe Champlin
Reengineering business processes are interesting in part because they inherently are not only IT problems, nor business problems, but a hybrid. Are you seeing businesses push IT to create efficiencies & automation? or are CIOs often trying to sell them?
Carlos Lopez-Abadia
You can see both. Most successful companies are those that lead with business outcomes and engage full enterprise in the transformation.
Dan Hushon
-> they're all information problems, the question is whether the information silos are busted or not???
Arin Dey
What approach would you suggest for companies looking to create a digital customer experience strategy?
Carlos Lopez-Abadia
Have a holistic approach to Digital transformation, lead with business outcomes and metrics.
Mahesh Shah
agree with Carlos, but I think at its most basic a digital customer strategy starts with "knowing your customer" and then "engaging your customer". Any strategy requires ever evolving insight on your customer to engage them effectively.
Rich Reba
Is "front office veneer" vs. "digital back office" per Carlos' overview a way of segmenting digital transformation / BPS work?
Mahesh Shah
Like most things, I believe it starts with a digital strategy first typically, that strategy should be decomposed into what needs to be in place in front and back office...i do believe back office is key though to net full dividends
Lisa Braun
Good post by @danhushon on back-office transformation: https://blogs.dxc.te...
Dan Hushon
front office is a "view" the "model controller" do the work... the business processes!