TransformIT

Reinvent the Role of IT
IT is well positioned to drive change across the enterprise. How can IT become more biz-strategic?
   10 years ago
#TransformITChange How Work Gets DoneIT has an unprecedented opportunity to deliver strategic value & modernize enterprise-wide services.
Timeline
Mark Carroll
Why do IT Practitioners still believe that their end users are unaware of technology? End Users consume relevant technology at home and then come to the 80's IT dungeon in the Enterprise. It is time to level up!
[+] Show Hidden Comments
[-]
Stephen Mann
I think it depends - there is a wide spectrum of end user (customer) understanding
Jeff Frick that's true, but at the end of the day, people just want to get their job done, and are looking for assist from IT, not an additional layer of pain. That's why the problem solvers are heroes!
[-]
John Furrier
best technology imho should be invisible that is the benefit of platforms
Beau Christensen 100% agree!
Shane Carlson I've always said, that the best day in any IT org is the day the business stops thinking about you.
John Furrier Shane and Beau YES and speed to value is result of being good.. everyone wins business and people #profit #citizenship #futureofwork
[-]
Jeff Frick
Agreed, the mystery behind the curtain isn't so mysterious anymore. Is that attitude part of what drove the rise of shadow it?
[-]
Cloud Sherpas
IT departments need ways to better engage their customers - #ServiceNow's Content Management portal capability is one way we've seen our customers have success in this area
[-]
Shane Carlson
you know, only 2 industry refer to their customers as "users" one is IT, the other is drug rehab. #justsaying
Tom Alday Oh man, good point. I strive to use "customers" but sometimes fall back on "user" out of habit.
[-]
Shane Carlson
these days, most employees walk around with more power in their pocket than you give them on their desktop and most legacy app servers for that matter.
Mark Laucus
I feel to #TransformIT one of the actions we need to do is to market the abilities and services of the information technology areas. So many times we will put something out there and 'they will come'.
[+] Show Hidden Comments
[-]
Chris Pope
Exactly right Mark, and part of that is marketing the successes of IT, rather than focusing on last months failures..KPI's that demonstrate success rather than failure #IT #servicenow
[-]
Stephen Mann
We have to be careful as how many IT organizations have woken up to the fact they need to change?
Stephen Mann
We need to simplify #IT and then simplify it some more
[+] Show Hidden Comments
[-]
Stephen Mann
Consolidate and leverage ITSM and service automation investment to maximum business advantage
[-]
Susan Ryan
Remove the IT from ITSM and you have a foundation for success across the organization with a single platform #servicenow and a process framework #itil that can be applied to IT and biz.
Jon Crane
IT really needs to focus on aligning with and improving your services that you ultimately provide as a service provider. How can IT enable, improve and support core services in a strategic way to build the business? That's what we should be asking.
[+] Show Hidden Comments
[-]
Stephen Mann
Agree and it cannot be achieved through talking within IT. Big need for more outside-of-IT convos
[-]
Tony Fugere
And we're starting to see that happen with our clients that leverage tools like ServiceNow Orchestration into VMWare and EC2 to empower the ESS to self-manage needs for resources.
[-]
Stephen Mann
Plus think about #IT performance in business not IT-operational terms
[-]
ServiceNow
MetroPCS attacks the prob in a similar way - CIO talks about driving change across the business thru IT http://searchcio.techtarget.com/feature/MetroPCS-plots-data-center-free-course-with-cloud-based-solutions#.UnKDrh29O3M.email
[-]
Fruition Partners
Agreed Jon. Streamlining internal processes through unified service delivery is one way. http://bit.ly/HXhsAb
[-]
Jeff Frick
Yes, thinking as a service provider, not a cost department is key. Best way to enable this? Transform IT? This seems to be the essence of the challenge / opportunity
[-]
ServiceNow
Exactly - "I had to look at a platform that could help me run the business of IT so that I could focus on the innovation of the enterprise." - Bart Murphy, CTO, CareWorks http://bit.ly/17IU59B
Shane Carlson
We in IT need to stop seeing ourselves as a separate entity and Industry. A CEO recently said that regardless of the business he is in, he is a technology company first and foremost. IT is as much a part of the business as operations.
[+] Show Hidden Comments
[-]
Jason Wojahn
And further those businesses need technology solutions to their problems and opportunities
Tony Fugere I concur @jason_wojahn and @ITSMPundit Wasn't Frank Slootman at K13 saying future CIO's not being from IT in the trad'l sense? Open the flood gates. :-)
Shane Carlson While I agree, those conversations need to primarily focus on Business Outcomes rather than the technology used to enable them.
Jason Wojahn This is further validated by the emergence of roles like the CDO (Chief Digital Office) emerging in companies today
[-]
Stephen Mann
customers in a recent webinar said something similar http://community.servicenow.com/blog/stephenmann/7-practical-tips-marketing-it-business-stakeholders
[-]
Jeff Frick
Too many people think of IT as necessary evil, opportunity for IT to be competitive service providers their customers need
[-]
Stephen Mann
the CIO saw himself as a business problem solver not an IT provider.
Shane Carlson I was at a CIO summit in Miami last week where the theme was all about IT Relevancy and Transformation. All business focused conversations.
[-]
Sandeep Sidhu
| Agreed | Eminent is #CIO presence at the Executive Board
Cloud Sherpas
To #TransformIT IT needs to evolve the business analysts layer; helping other LOBs understand and capitalize on tools like #ServiceNow
[+] Show Hidden Comments
[-]
John Furrier
to me the platform success of @servicenow is the future of how agile will work in all department not just IT
Cloud Sherpas exactly! take a flexible platform and help biz enable that platform to support variety of needs
[-]
John Furrier
Todd Bashor had a great summary in an interview that I did with him .. this guy is #techathlete http://www.youtube.com/watch?v=cyZj1_aLISo
Stephen Mann
Challenge for #IT: Transform the view of the internal IT organization from unnecessary overhead to a valued strategic business partner
[+] Show Hidden Comments
[-]
Jeff Frick
What are the steps to do this? Low hanging fruit? Must it come from above, or can it grow from a grass roots effort?
[-]
Jeff Frick
Where / Who have you seen do this successfully?
Stephen Mann it tends to be larger organizations that have had to completely reinvent themselves from a cost POV first ... which leads to having to do things differently AND the things that matter
Stephen Mann
Challenge for #IT: Create new ways in which to better support and enable business colleagues
[+] Show Hidden Comments
[-]
Cloud Sherpas
Agreed - we still a lot of clients with a need to help non-IT folks see the vision
[-]
Cloud Sherpas
IT can do this by understanding from other business leaders - why they do things, how, what their pain points are and what their wish list is
[-]
John Furrier
One area that I see with a platform for enablement is the integrated applications .. this will be a key driver bc hybrid cloud rewards integrated apps across the board esp the data layers
Stephen Mann
Challenge for #IT: Improve services and reduce costs – not just in IT but also across the enterprise
[+] Show Hidden Comments
[-]
Ryan Hale
Reduction of friction is key here. Remove redundancy from business process, make the UI seamless & transparent. Set metrics & calibrate as you generate more DIKW.
Jeff Frick easier said than done for sure, especially in a large organization
Chris Pope
What are the top ways you can change the way IT currently works? (fix your own house).
[+] Show Hidden Comments
[-]
Stephen Mann
#IT needs to address a number of challenges that don't relate to the IT
[-]
Cloud Sherpas
Evolving the business analysts layer; helping other LOBs understand and capitalize on tools like #ServiceNow
[-]
Stephen Mann
Realize that #IT isn’t about the technology – it’s about what gets achieved through the technology
[-]
Jason Wojahn
IT for and through the business, IT as a significant influencer to revenue, satisfaction and efficiency
[-]
Shane Carlson
The first and best start is to focus energy on solving real business problems and enabling business opportunities. If IT is a barrier to Business success, it is a burden.
Stephen Mann great point Shane - seeing the bigger (enterprise) picture is critical to #IT success
[-]
Jon Crane
Think outside the box and align IT with your core services rather than thinking of it as a way to simply keep the lights on.
[-]
Beau Christensen
Build deployment tools that everyone can leverage. Obfuscate the infrastructure (cloud or private) away from the users and make IaaS economic decisions opaque to everyone but ops & finance.
Chris Pope Great point, a focus on solving the problem with a consistent platform and capabilities, and not letting the traditional barriers be an inhibitor #IT #servicenow
John Roberts is your def of 'dev 4 everyone' mean biz users building apps?
[-]
Cloud Sherpas
It's not just about buying a piece of software, it's seeing a grander vision to bridge the gap between process and technology