infrachat

Future of the Channel
Who is the business partner of the future, and what's ahead?
   10 years ago
#infrachatThe move to hybrid cloudIt’s no longer public vs. private cloud. The future is all about hybrid.
   9 years ago
#infrachatContinuing the IT convoWhy building a strong IT infrastructure foundation requires more than technology
IBM Systems
Which tech trends do you consider a disruptor for the Channel and your business?
Michael Bonamassa
For us Agile Software development, a move to Cloud Based Applications and continuous deployment. They are compressing cycle times and require a sophisticated and seamless technology fabric to for success.
John Alday
Clients moving to cloud service brokers to provider their infrastructure. As value added resellers, we need to provide value as to which cloud service provider is right for their environment.
John McDonald
Obviously SaaS. It's removing layers from the channel that have existed since the start, and putting partners on the line to deliver value directly, daily, without fail.
Nicole DelMastro
Hybrid Clouds. Infact Gartner advises companies to develop only after public services have been integrated with private delivery
levelut francois
@jpmcdon Absolutely, all cloud marketplaces are changing the game for VARs .. and for VADs as well
Dave Carlquist
@jpmcdon SaaS becomes transformative for firms and the industry. What's the degree of difficulty?
Debbie Black
with SaaS, the composable nature of the end solutions give partners the ability serve their clients better and more quickly
Nicole DelMastro
@IBMSmrtrCmptngVirtualization means delivering on many of IT's promises: more automation, separating hardware from software, increased agility, simplified design, policy-based management, network management bonded to broader IT workflow systems, etc.
Nicole DelMastro
This will bring a lot of change in terms of processes and interaction, between humans, systems and one another.
John Alday
@itsmenicole And in most cases, the TCO for an on-premises solution is better than off!
Michael Bonamassa
From a technology POV access is super easy, performance is better, etc. The biggest challenge is getting internal security teams to know what type of data will be available on the cloud. Most don't know so they say No.
Dave Carlquist
@itsmenicole Hybrid is easy to say, more difficult to do. Channel partners, equipped with the right skills (and vendor offerings like SoftLayer and servers) play a key role in guiding.
Debbie Black
one of the big advantages of hybrid is not necessarily running onprem and offprem together, but leveraging off prem for dev/test
John Furrier
Talent or technology that is core competency to partner to some service unique to the partner; 100% services isn't enough; Lego blocks by themselves aren't valuable
Paulo Carvao
XaaS -> #cloud = threat or oppty for the channel? IMO, opportunity to take clients from point A to B
Debbie Black
but then the final so,it ion today still is deployed often on prem at least in larger enterprise. But having the choice is required
John Furrier
@pcarvao cloud is the disruptive "enabler" but could kill some while propeling others
Michael Bonamassa
Agree John, cloud (especially hosted and managed externally) creates a compression for innovation cycle times. This will obviate the (potential) slow reactions to organically managed on-prem. In the end both are needed.
Dave Carlquist
@furrier Lego blocks without the builder are just pieces. Builder's without blocks are consultants! #infrastructurematters
John Furrier
@dacarlq nice that was great put perfectly
IBM Systems
What types of new products, services and solutions do you see customers asking for as a result of this change?
Michael Bonamassa
Customers (especially decision makers) don’t care about specific products they care about the beneficial business results of the integrated solution which includes, people, products and processes.
Nicole DelMastro
for CloudOne, it's all about Managed Services. Our customers want us to be an extension of their team.
Paulo Carvao
There is a significant shift in the way end user clients consume technology. This affects the channel.
levelut francois
@Mbonamassa Does it mean that key resources to engage are consultants
John Alday
Clients want to see @cimasg provide guidance on where their existing workloads are best suited - on premisess or off
Nicole DelMastro
Agreeing with @JohnAlday. Well said!
John McDonald
The cloud is forcing companies to reevaluate what they are good at and what should be sourced elsewhere. Partners are building a host of new solutions to hone in on those unique needs, and it's the way to grow and thrive in this new market.
Michael Bonamassa
@FrancoisLevelut Not necessarily, most of the knowledge of the automation needs reside organically but many time these people can't see the path forward. They get stuck seeing the elephant - we help them take the first bite.
Dave Carlquist
@Mbonamassa Right on Mike. #Infrastructure matters but it's all about the solution!
John Furrier
One area not talked about is the bus model of SaaS - Land and Expand
Paulo Carvao
@furrier yes, John, back to the consumption model
John Furrier
Land & expand is changing the delivery model; show value first then upsell ramp to higher priced value
John Furrier
#1 is service catalog with brokering capability; speed the game increase quality
Debbie Black
I think what is most fascinating today is the speed at which born-on-the-cloud a
Debbie Black
solution providers can react to customer needs
Michael Bonamassa
@furrier I agree it has that potential. We see a lot of SaaS land and founder. The simplicity and relevance of the solution drives the expansion. But then I guess it depends on the landing. SaaS makes it easy to kick tires and walk too.
IBM Systems
How is the technology landscape changing as a whole as it pertains to the Channel? Your business?
Michael Bonamassa
Two ways - the channel is getting broader by necessity - what I mean is the nature of solutions are more composite crossing traditional business lines. Second the channel work is integrated seamlessly into our business and not separated foc
John Alday
Just like for our clients, the ecosystem is expanding. We have to identify new partners for gaps in our solutions portfolio
Dave Carlquist
It’s all about the solution. The Channel is uniquely equipped to assemble the parts.
John Alday
As for our business, we need to develop sales and consulting skills that will prosper in a value added cloud brokerage model.
Dave Carlquist
@JohnAlday How different are the skills?
John Furrier
I hear from channel partners that services revenue is actually increasing do to cloud. Is that something people are hearing?
John Alday
Instead of deployment skills for consultants, migration skills are needed. For sales people, you move from an capex to an opex sales process
Dave Carlquist
@Mbonamassa How broad does a Channel partner need to become directly? Or does developing the ecosystem fit the bill?
Michael Bonamassa
@furrier Yes, we are seeing much more focus for DevOps automation services and consulting. The cloud is driving the removal of deployment delays and moving solutions to near realtime deployments
Dave Carlquist
@furrier Services revenue is a new frontier for many channel partners. "There's gold in them thar hills!" Key question is, does the firm's skills and business model match what's required?
John Furrier
key imo for channel is product packaging in how it can be delivered; has to be easy not complicated
Michael Bonamassa
@furrier Totally agree. The focus is on a working solution with minimal (visible) complexity.
John Furrier
@Mbonamassa Don't forget Gross Profit :-) there is so much oppty with cloud mobile and social for partners to tack on services - tons of oppty