
IBM Social Business36































Q2: There are many ways to analyze data in every industry -- do some leverage analytics and #socbiz better than others?

Mark Fidelman
The best companies are integrating many data sources to develop strategic insights

John Furrier
social data is a requirement for #socialbusiness

Daniel Davis
Seems like healthcare is setting some good examples as well.

Amber Armstrong
@furrier right john! the trick is doing so in real time@

Athar Afzal
@ambarmstrong Right! airlines are in such a highly competitive industry that to offset low margins can use #ibmwatson to help them in predictive analytics

Chris Yaldezian
Banks are doing a lot of quiet activity integrating big data into their processes

Samantha Klein
The Weather Company

Kristi Eells
A2 it's easier in some industries than others to gain access to #analytics and #socbiz. Financial/banking institutions have more compliance/security issues to be mindful of than retail, for example.

Andrew Grill
A2 companies in the CPG/FMCG space are leveraging social data and turning this into key market insights in innovative ways

Athar Afzal
A2 @IBMSocialBiz which industry can't really benefit for #socbiz & #analytics - it's mainstream for banks, govt, healthcare, etc.

Amber Armstrong
lets not forgert #financial services companies. masters at #analytics

Mark Fidelman
A2 For example, taking data from LinkedIn, Twitter and your database to reach customers across channels

Andrew Grill
A2 telecommunication companies have also learned how to capture social data and harness it to drive a better customer service experience

Laurie Johnson
Retailers are also doing this well with the ability to provide personalized recommendations.

Samantha Klein
A2: Yelp is doing some pretty awesome things with it - for ex: if it's raining it will suggest seeing a movie (personalization is all in the data!)

cnygard
Systems with robust systems of record lend themselves to better understanding of the operations

Amber Armstrong
I love how #analytics is making our shopping experiences better.

Chris Clark
Retail, specifically online retailers without brick and mortar storefronts

Samantha Klein
A2: agree with @rducre retail is killing it with big data - from Starbucks to Kohls!

Mei Burgin
Seems like retail, FSS and telco are ahead of the game

Sarah Gibb
@Kristi_Eells I'm always surprised to see exactly what data is accessible. More than I would think.

Sarah Gibb
@samjoyk A2: Not to mention Target ;)

gregg gullickson
Some police forces are using data and analysis well.

Camille Brandon
@samjoyk agreed! Warby Parker especially

Kristi Eells
So true @Sarah_Gibb

cnygard
Cities use big data and geotagging for predictive analytics on all sorts of impacts and services.

Matthew Cleveland
agreed that retail are and would expect to be ahead in this. There are still many people who find the whole thing a bit stalker-eske...

Kari Ann Briski
yes that's why a one-size-fits-all product won't work, and IBM Services could excel... companies like Amazon, Pinterest and Square are examples of success

gregg gullickson
@ambarmstrong Yet the airlines can still be very annoying and impersonal.

gregg gullickson
@MattPCleveland Understand. Yet when I buy a book in person at Barnes & Nobel (for example) using my B&N card I'd appreciate them acknowledging that I'm a frequent shopper and I'd like them to highlight relevant new books in the store to me.

Matthew Cleveland
@gully1965 Absolutely, I just think some people fear big business knowing 'too much' about them

Mei Burgin
@gully1965 Totally. actually many police forces use IBM's i2 suite of police intelligence offerings