mobilepaymentschat

Mobile Payments Chat
Conversation on opportunity of mobile payments. Featuring Allison Baller and Alberto Jimenez.
IBM Banking
Q1: What is the future of #mobilepayments?
Allison Baller
The future of mobile payments differs between emerging markets and mature markets ...
John Furrier
loaded question there is issues up and down the stack but for User Experience it's seamless usage anywhere
Allison Baller
with the rise of smartphones in the emerging markets and other factors i believe that convergence will occur ... we will start to see similarities across both developed and emerging markets in this space
Alberto Jimenez
The future of mobile payments will be one where consumers, merchants, brands and others in the commerce ecosystem engage with which other throught low-friction payments
David Mangini
So in Emerging Markets, is Mobile Payments still a financial inclusion story? or moving beyond that?
John Furrier
I think that what Uber has done in disrupting taxi market; mobile will enable a similar dynamic for end to end payment infra/sw
Alberto Jimenez
I think slowly moving from that to the digital economy
Mariano Plaza
Allison, I agree, we should not only think on smartphones, mobile payments can be really important for countries where most people has featurephones.
Perry Myers
There is definitely a huge financial inclusion story 2bn people with mobile phones but no bank accounts...
Priyo Jatmiko
frictionless yet secure
Keith Thomas
Will a provider be expected to support many different payment apps? There are so many out there. Which will prevail?
Bill McCrosky
I know it's an open ended question, but what is the future of mobile in mature banking environments?
Montserrat Batalla
what's the IBM offer and what are the differentiators from other providers
Kulbir Singh
The inclusion curve will surely roll upwards on this, however pulling together the trust, scale and security of payments with the solution will determine adoption of mobile payments
Allison Baller
In Emerging Markets the use-cases are starting to move beyond financial inclusion - there is strong interest in the B2B space whereby corporates can start to leverage mobile payments in the supply chain - especially for SMEs
Perry Myers
In Nairobi we are starting to see overlap of the unbanked sector (simple feature phones) and the middle class with Smart phones... however it will be some time yet before the unbanked masses can afford mobile data connections let alone smart phones
Kulbir Singh
Japan & hongKong had Octopus card since 97 and Kenya has M-PESA, however in mature markets the transaction security & experience will separate the winners from the losers
Mariano Plaza
As it happened with Internet, security can be stopper for a while
Richard G Brown
@furrier Uber is an interesting case-study: the payment is effectively *invisible*. Supports @AlbertoJ25 point about it needing to be friction-free
Kulbir Singh
its also about the merchants unlearning the stickiness around current infrastructure hosted on the payments environment
Alberto Jimenez
@mbatalla Right now IBM helps clients across remote payments (mobile money and cards on file), proximity payments (cloud based payments), security and value added services
Bruce Baron
Future of #mobilepayments is integrated, frictionless, analytical, and well designed. It will add value to consumers lives, help them trade-off and understand opportunity cost.
Virginia Wongso, MBA
In emerging market such as Indonesia, Thailand, China, and others, they are huge crowd for social media, tech/mobile savy users compare to some mature markets. So, I think they have the wants and growth def., but need to overcome security and regulation
Zhizhong Gu
security is always a concern. However, convenience drives adoption significantly, especially payment of small amount.
Allison Baller
2 factor authentication enabled by mobile payments can help address the security challenges ... biometrics, voice ID, pw etc.
Montserrat Batalla
@AlbertoJ25 thanks, any link to the info will help to present the IBM offer to customers at ICC for Banking in Barcelona
IBM Banking
@mbatalla @AlbertoJ25 will connect with you on this!
Montserrat Batalla
looking forward to you info, thanks
David Mangini
Which will have a greater impact on the growth of Mobile Payments: User Behavior and Adoption or will it be Technological Progress (NFC, Biometrics)?
John Furrier
David: I see it as user behavior and adoption; tech barries are not that big compared to UX
Allison Baller
Agree John ... adoption in mobile payments is all about the user behavior and experience ... and business models ... the technology is the "easy part"!
Bruce Baron
I believe that technological "pull" is overstated, its really about creating value add (extending intelligence, saving time) that will make users drive this market. I believe that integrated cash management capabilities are needed before masses engage
Virginia Wongso, MBA
I would say User behaviour as well because once the users ready to adopt, tech will follow, particularly for emerging market
Arjeh van Oijen
Adoption by the merchant. The more places you can use a payment instrument, the more likely the payer will adopt it.
John Furrier
Was Uber a tech play for user shift? mobile plus cloud was the magic
Luiz Jeronymo
It can be on the other way. More users drive merchant adoption.
David Mangini
The votes here are clear: Adoption is the key to mobile payment growth (not the technology). But it is coordinated adoption by both users and merchants
Kulbir Singh
I believe them to be co-linked...technological progress that promises to be secure bundled with a delightful transaction experience will drive up the user behavior & adoption. And that would further fuel advances in technology
Perry Myers
I think both ... for the developing world like Africa my experience over the past 5-6 years with M-Pesa is that the users are amazingly inventive ... give them a new feature and they will find innovative ways to use it
Allison Baller
Perry, what do you think is going to be the "killer app" in mobile payments in Africa (or rather killer use-case)
Luiz Jeronymo
Thinking as a substitute for cash, traceability is a inhibitor for mobile adoption?
Perry Myers
Killer use case: API's are the big story .. allowing all those innovative businesses to connect and generate a velocity of money within the system....
Perry Myers
There are so many use cases that are under utilised at the moment - Government payments & Payroll, merchant payments incorporating NFC (sister stored value wallet)... we have only seen the tip of the iceberg in Kenya
IBM Banking
Q4: It is not about the payment, it’s about commerce. Do you agree?
Alberto Jimenez
Definitely, payments in itself is not a reason for consumers to change their behavior, and for merchants to replace their acceptance infrastructure
Stephanie Davis Deitzer
Agreed. The conversation goes well beyond payments
Allison Baller
Agree. Driving value before and after the payment transaction is key ... and this is where many of the non-traditional players are disrupting legacy players in the value chain.
Richard G Brown
Yes. Uber is perfect example of this. Payment is almost invisible - most consumers and merchants don't spend their lives dreaming about mobile payment systems :)
Alberto Jimenez
The driver of mobile payments adoption comes from the shopping/commerce engagement that comes from the mobile experience
Bruce Baron
agree, the payment is the vote. The campaign will be much more interesting! #mobilepaymentschat
Luiz Jeronymo
The convenience on doing business comes first. It is true for Uber and the taxi apps.
Stephanie Davis Deitzer
Uber makes things so easy - you simply get out of the car - receipt sent to you - done
Kulbir Singh
Agree...Though the economics of trade must promise benefits to the stakeholders & should never lead to a breach of trust
Perry Myers
it's all about utility ... the more utility the mobile wallet has the more people will use it, in other words...the more ways a person can use their emoney without cashing out, the more they will use the service.
Zhizhong Gu
agreed. payment exists only because of a buy or sell