mobilepaymentschat

The future of mobile payments differs between emerging markets and mature markets ...

loaded question there is issues up and down the stack but for User Experience it's seamless usage anywhere

with the rise of smartphones in the emerging markets and other factors i believe that convergence will occur ... we will start to see similarities across both developed and emerging markets in this space

The future of mobile payments will be one where consumers, merchants, brands and others in the commerce ecosystem engage with which other throught low-friction payments

So in Emerging Markets, is Mobile Payments still a financial inclusion story? or moving beyond that?

I think that what Uber has done in disrupting taxi market; mobile will enable a similar dynamic for end to end payment infra/sw

I think slowly moving from that to the digital economy

Allison, I agree, we should not only think on smartphones, mobile payments can be really important for countries where most people has featurephones.

There is definitely a huge financial inclusion story 2bn people with mobile phones but no bank accounts...

@DavidMangini

frictionless yet secure

Will a provider be expected to support many different payment apps? There are so many out there. Which will prevail?

I know it's an open ended question, but what is the future of mobile in mature banking environments?

what's the IBM offer and what are the differentiators from other providers

The inclusion curve will surely roll upwards on this, however pulling together the trust, scale and security of payments with the solution will determine adoption of mobile payments

In Emerging Markets the use-cases are starting to move beyond financial inclusion - there is strong interest in the B2B space whereby corporates can start to leverage mobile payments in the supply chain - especially for SMEs

In Nairobi we are starting to see overlap of the unbanked sector (simple feature phones) and the middle class with Smart phones... however it will be some time yet before the unbanked masses can afford mobile data connections let alone smart phones

Japan & hongKong had Octopus card since 97 and Kenya has M-PESA, however in mature markets the transaction security & experience will separate the winners from the losers

As it happened with Internet, security can be stopper for a while

@furrier Uber is an interesting case-study: the payment is effectively *invisible*. Supports @AlbertoJ25 point about it needing to be friction-free

its also about the merchants unlearning the stickiness around current infrastructure hosted on the payments environment

@mbatalla Right now IBM helps clients across remote payments (mobile money and cards on file), proximity payments (cloud based payments), security and value added services

Future of #mobilepayments is integrated, frictionless, analytical, and well designed. It will add value to consumers lives, help them trade-off and understand opportunity cost.

@furrier Agreed!

In emerging market such as Indonesia, Thailand, China, and others, they are huge crowd for social media, tech/mobile savy users compare to some mature markets. So, I think they have the wants and growth def., but need to overcome security and regulation

security is always a concern. However, convenience drives adoption significantly, especially payment of small amount.

2 factor authentication enabled by mobile payments can help address the security challenges ... biometrics, voice ID, pw etc.

@AlbertoJ25 thanks, any link to the info will help to present the IBM offer to customers at ICC for Banking in Barcelona

@mbatalla @AlbertoJ25 will connect with you on this!

looking forward to you info, thanks

David: I see it as user behavior and adoption; tech barries are not that big compared to UX

Agree John ... adoption in mobile payments is all about the user behavior and experience ... and business models ... the technology is the "easy part"!

I believe that technological "pull" is overstated, its really about creating value add (extending intelligence, saving time) that will make users drive this market. I believe that integrated cash management capabilities are needed before masses engage

I would say User behaviour as well because once the users ready to adopt, tech will follow, particularly for emerging market

Adoption by the merchant. The more places you can use a payment instrument, the more likely the payer will adopt it.

Was Uber a tech play for user shift? mobile plus cloud was the magic

It can be on the other way. More users drive merchant adoption.

The votes here are clear: Adoption is the key to mobile payment growth (not the technology). But it is coordinated adoption by both users and merchants

I believe them to be co-linked...technological progress that promises to be secure bundled with a delightful transaction experience will drive up the user behavior & adoption. And that would further fuel advances in technology

I think both ... for the developing world like Africa my experience over the past 5-6 years with M-Pesa is that the users are amazingly inventive ... give them a new feature and they will find innovative ways to use it

Perry, what do you think is going to be the "killer app" in mobile payments in Africa (or rather killer use-case)

Thinking as a substitute for cash, traceability is a inhibitor for mobile adoption?

Killer use case: API's are the big story .. allowing all those innovative businesses to connect and generate a velocity of money within the system....

There are so many use cases that are under utilised at the moment - Government payments & Payroll, merchant payments incorporating NFC (sister stored value wallet)... we have only seen the tip of the iceberg in Kenya

Definitely, payments in itself is not a reason for consumers to change their behavior, and for merchants to replace their acceptance infrastructure

Agreed. The conversation goes well beyond payments

Agree. Driving value before and after the payment transaction is key ... and this is where many of the non-traditional players are disrupting legacy players in the value chain.

Yes. Uber is perfect example of this. Payment is almost invisible - most consumers and merchants don't spend their lives dreaming about mobile payment systems :)

The driver of mobile payments adoption comes from the shopping/commerce engagement that comes from the mobile experience

agree, the payment is the vote. The campaign will be much more interesting! #mobilepaymentschat

The convenience on doing business comes first. It is true for Uber and the taxi apps.

Uber makes things so easy - you simply get out of the car - receipt sent to you - done

Agree...Though the economics of trade must promise benefits to the stakeholders & should never lead to a breach of trust

it's all about utility ... the more utility the mobile wallet has the more people will use it, in other words...the more ways a person can use their emoney without cashing out, the more they will use the service.

agreed. payment exists only because of a buy or sell