Dan Hushon17
How do we metric IT Modernization... what are the critical measurements that enable the demonstration of progress? different at different stages e.g. Pioneer/Settler/CityPlanner?
Dan Hushon
@henderst what are you measuring? different metrics for different folks?
Tim Henderson
Dan, several things - Value of work removed is key. What can I automate, it's simple, but visable
Carsten Meinecke
I would recommend speed, how quickly you are from the business idea / innovation until the first MVP
Dan Hushon
do we benchmark old way / new way? to show contrast
Tim Henderson
This may sound odd, but we are also measuring meeting times, how to cut that down. More around operating model and any meeting (Must) help enable that. Again, back to empowerment
Bill Murray
Pioneer metric= number of new service experiments, Settler metric = number of new services scaled up, Town Planner metric = services switched off to be replaced by services bought in from the cloud
Dan Hushon
cycle time, wasted time... functions per sprint, red build day reduction...
Dan Hushon
@billmurray500 like pioneer, and settler, but town planner might incorporate "shared basis" = reuse in a utility like function?
Tim Henderson
@billmurray500 Agree, as you stated, critical to know your position on the field. Settler vs. Town Planner, etc.
Carsten Meinecke
yes we do, but in many times it helps our clients to compare it to the old way and measure progress over the time in the new way
Bill Murray
Town planner metric really is the number of internal services industrialised so far they just get replaced by utility services from a cloud vendor
Dan Hushon
for background...https://medium.com/org-hacking/pioneers-settlers-t... via @swardley
Pioneers, Settlers, Town Planners [Wardley]
A couple of good pieces from Simon Wardley on the idea of:
A couple of good pieces from Simon Wardley on the idea of:
Tim Henderson
We have also tracked employee satisfaction & attrition, it is significantly less with participants who are part of the change
Tim Henderson
Ditto, good chart
Bill Murray
a good Town planner measure is how many services/components they 'harvest' from 1) their own enterprise 2)their ecosystems. Amazon clearly do that but do others? google perhaps, Microsoft maybe, but some of the smarter investment banks may be doing it with Algos
(edited)
Dan Hushon
Team rating/scoring is an important engagement metric... alongside EmployeePromoterScore? I too see the side effect of employee engagement up / attrition down
Dan Hushon
@billmurray500 love the harvest as it's the step before re-use which is the step before "shared service"
Dan Hushon
@HHigginsDXC shared services should be "evolutionary" vs. design build... think frederick law Olmsted... pave the foot paths
Carsten Meinecke
another good measurement is to analyze how "embedded" IT / IT roles are part of the business, at many companies there is still "the" business and "the" IT function
Dan Hushon
"IT" might even be the wrong term... developer/operator/engineer?
Carsten Meinecke
Right, "IT" roles will disappear, there will be "business innovator" and "new service / product engineer"
Dan Hushon
So do we shift from "we have IT" to "IT is the business"?
Carsten Meinecke
"IT" and "Business" will disappear indeed, we will have more and more a melting of role, which started with "grey IT" already 15 years ago
Dan Hushon
note to self: don't schedule #crowdchat simultaneously with #reinvent... argh
Dan Hushon
distills into business representative, functional designer, engineer, product owner? more?
