ServiceAsAProduct

Service as a Product
Moving from product business to service business
Top Votes
Kai-Uwe Hess
What would be a right approach to achieve Short term benefits in the service area especially for mid size companies?
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Klaus Löhnert
Mid size companies can move from time and material services to fixed price and contract based services first
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Klaus Löhnert
and prepare their organization for usage based services later on
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Chris Fangmann
Depends of course on the nature of business, but in general: Find out what information you have access to. Then match how this information could impact your own business / product / production / supply & demand chain.
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Chris Fangmann
Then do a fast but reliable PoV with defined KPIs
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Kai-Uwe Hess
Do I need Infrastructure for POV?
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Chris Fangmann
nope - you need the right partner providing you with the full stack of data / content management and analytics
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Chris Fangmann
If you'd build that up on you own you'd waste dozens of months of potential business value
Jerry Kim
What would be the biggest challenge for traditional manufacturers who want to initiate the service business?
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Klaus Löhnert
This depends on their individual situation, but it involves a mind-shift
Chris Fangmann
Thanks, folks for having been in the session - let us continue here for a while. Who of you has already started initiatives to move from product to service?
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Chris Fangmann
Thanks again for your participation, folks. Thanks Harsha & Cal for organizing - and a very special Thank You to Klaus for making himself available during his vacation.
We'll close the chatroom in a minute - but of course this does not end the disucssion
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Chris Fangmann
Do you have an answer if your clients ask you to provide your own products on a consumption base?
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Chris Fangmann
What's been your first step in leveraging data you got out of your products?
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