ibmCIO

Priorities for Today’s CIO
Discussion on trends and challenges affecting today's CIO
IBM Analytics
Q3: How would you explain the #CIO role to your family or friends?
Nancy Hensley
Good one, I would have said you keep the lights on and keep things running but now CIO should be Chief Innovation Officer
Jason B.
Extra points for creativity!
Paula Aaron Rose
Cutting edge e-commerce
Simon Lightstone
It's about eliminating overheads while staying secure. Empower workers to do more with less.
jameskobielus
I'd explain the CIO as the executive who drives an organization's efforts to ensure that its information assets drive business success.
Matthew Owen
When everything is totally f'd up, call me. The CIO.
Dez Blanchfield
- ha that's a great question, as the role changes every time we try to "nail it down" in plain english
Tamara McCleary
I like to think of it this way, when your phone is old, you always want the latest technology. That is what the CIO is doing for business. They are constantly ahead of the game so customers get the most recent version of their business.
Paula Aaron Rose
Do not reinvent the will, customer service #1
Tamara McCleary
@nancykoppdw Love that Nancy, Chief Innovation Officer.
jameskobielus
The CIO is the executive responsible for ensuring that data- and analytic-driven outcomes span all functional areas of the business.
Nancy Hensley
@TamaraMcCleary good one, as i wait anxiously for my new iphone!
Dez Blanchfield
- if I try to answer the "explain it to me like I'm a 3 year old" it's often "the CIO is the person who magically makes the things people ask for transmogrify into actual working things they can use powered by technology" ;-)
Jason B.
I would like to think the role is unique to each and every organization.
RSG Media Systems
making everyone in the organization know what they need to know #IBMCIO #Crowdchat #IBM #RSGMedia
John Furrier
I would say a role that is the new CEO
Nancy Hensley
the CIO used to focus on automation, now they need to be more of a futurist, need to enable the company to be more efficient, need to enable optimization along with innovation (and keep the lights on)
Harish Kotadia Ph.D.
CIO is the person who is tasked with identification, collection, curation and usage of all required data, both from internal and external sources so as to empower employees and drive customer satisfaction.
jameskobielus
The CIO drives data-driven productivity at all levels, especially knowledge workers and line-of-business. The CDO manages the core data and analytics enablers of that. The CTO manages the platforms underpinning it all.
Dez Blanchfield
- probably one of the most difficult things to address is that there is no "one shoe fits all" CIO per se, every vertical "industry" or "market segment" comes with it's own technology requirements CIO's need to deal with
John Furrier
Face it the CIO is a dead end. The CIO is now the CEO
Tamara McCleary
@jsnburns I would absolutely agree with you Jason. The role of #CIO is unique to each organization.
Matthew Owen
If you're talking the SMB market, the CIO is the one that cleans up everyone's business mess.
John Furrier
i would get @dvellante in here for this question
Tamara McCleary
@furrier Good to see you here John :)
John Furrier
love the phrase move from pets to cattle
Dez Blanchfield
- one thing I do tell folk when I have the opportunity to try to explain the "role" of a CIO is focus on the person that often fills the role, the human wearing the hat as they too are each unique
Paula Wiles Sigmon
@furrier CIO is now the CEO . . . In whose opinion? THe CIO's or the CEO's?
Don Longo
Responsible for using technology to drive productivity and revenue
Dez Blanchfield
- there's been a huge shift away from the traditional "old grey hair dude" in CIO's to young vibrant whipper snappers and thankfully more women in the role than ever before too !!
John Furrier
@paulawilesigmon the #cio in the past managed a silo'd organization for the company now IT is the entire company so the role is CEO like impacting not just bottom line but top line
Nancy Hensley
I'll vote to that - more women CIOs!!!
John Furrier
@nancykoppdw Kim Stevenson was the best CIO woman that I ever knew
Tamara McCleary
@nancykoppdw I'll second that Nancy. We not only need more #women #CIO's but #womenintech in general.
Matthew Owen
also think your new age CIO has to have (digital) marketing acumen.
Dez Blanchfield
@nancykoppdw - communication is probably the single greatest skill any CIO can have and can offer, and god knows men aren't always great communicators
Nancy Hensley
@dez_blanchfield LOL yes this I believe is very true
Dez Blanchfield
@nancykoppdw - having a high IQ may help but what we need more in any new CIO is a high EQ and curiously women seem to come with higher EQ than most men which is huge value proposition in any CIO ;-)
Dez Blanchfield
@mowenranger - being able to "walk on water" is apparently starting to push to the top of the Skill Sets required as well ;-)
Dez Blanchfield
- curiously roles like CEO, CFO, and COO have not had to "transform" so greatly, but the role of CIO is like this revolving door of bodies knowledge and skills that never seems to stop "spinning" ;-(
Matthew Owen
@dez_blanchfield I'm adding that as a skill on #LinkedIn. Will need endorsements :)
Marian Hucul L
I know in my country that does not exist for various scenarios. Sadly. And as I like to manage this. Not trying to be pessimistic. But I've never heard this term in my country, CIO
IBM Analytics
Q5: How important is an agile culture—one that supports "fast failure"—to the success of an organization?
Tamara McCleary
A5 Failure is a necessary component of innovation. Without taking risk there would be no reward. Companies that are not willing to fail will be disrupted by those who are.
Nancy Hensley
I think its really the MOST important to embrace. It's been years we have been in the mode of big delivery, waterfall dev. That all changes with cloud and digital
Paula Wiles Sigmon
Agility is very important, but sometimes very hard to achieve, especially if individuals don't feel empowered to act without fear of repercussions
jameskobielus
If an organization is in a dynamic business environment where the rules for survival are changing moment to moment, constant experimentation is table stakes for survival. Fast failure = fast learning = fast innovation.
RSG Media Systems
extremely important - but there must be a method to the madness! - Pani #IBMCIO #Crowdchat #IBM #RSGMedia
Nancy Hensley
the digital transformation and engagement and agile go hand in hand
Marian Hucul L
Todo "fracaso rápido" es un aprendizaje, es una experiencia inovadora.
Joanne Friedman
vital if attached to learn fr mistakes and recover stronger.
Nancy Hensley
Who knew fail fast would be a good thing right?
Harish Kotadia Ph.D.
Agile culture very important, failure must be respected. Problem is Legacy systems such as ERP or CRM haven't evolved to support agile culture and there in lies the problem for CIO/CTO.
Don Longo
There is no choice.
Bob E. Hayes
I'm at a startup now (@appuricorp) and it's very important. We like to do experiments quickly (e.g., A/B testing in mrktg, sales). We don't fail fast; we learn fast. If we don't, our competitors will.
Dez Blanchfield
- you have to also mention "behavior" when you say "culture" ;-) they are so tightly interlinked it's impossible to spererate them.
Simon Lightstone
Critical. And it's about CULTURE of agile. It needs to permeate thru the org. If the CIO is pushing agile but mid-managers aren't encouraging, it's a problem.
John Furrier
I'm not a big fan of failing in general i'm a fan of innvoation and invention which requires failure to grow- I hate the notion of rewarding failure - the outcome is the goal not failing :-)
Paula Wiles Sigmon
@bobehayes Learn fast! That's a better idea!
Dez Blanchfield
- there's been a recent almost desperate "rush" to be "agile" but most folk have no idea what it actually means as far as Frameworks go to use it ;-)
Bob E. Hayes
@dez_blanchfield agreed. Sometimes it's better to measure culture by looking at what people do.
Nancy Hensley
agile is a must, the days of long delivery and control are just plain over
jameskobielus
Every company, no matter how established and profitable, can quickly be deconstructed by a fast-changing competitive landscape. Fast experimentation (e.g., constant data-driven A/B testing) must permeate everything. Adopt what works.
Dez Blanchfield
- I actually get fed up seeing DIY post-it note Kanban "walls" pop up all over the place and then hear folk say "oh we've gone Agile" ;-)
Simon Lightstone
@paulawilesigmon Agreed. This is why it's more about culture than any particular tech.
Nancy Hensley
it's a pretty big cultural shift to accept fail fast as a good thing, but you have to think the faster you fail the faster you get the right answer
Tamara McCleary
@HKotadia Well said Harish. There is a value in saying agility for agility sake isn't helpful either.
Nancy Hensley
@dez_blanchfield and i bet in that rush there is more talk of agile in powerpoints than there is in action right?
jameskobielus
@nancykoppdw Failing is a good thing when it's "minimal viable failure." In other words, when you're taking manageable risks, incrementally, one after another, with no one "bet the business" risk.
Simon Lightstone
@dez_blanchfield Ha ha agreed. There's also the risk of "incrementalism". Tiny little improvements that are immaterial.
Dez Blanchfield
- sadly CxO's who don't come from a Delivery or Project "background" stare at me and say "I want us to go Agile.. now" and have no idea what that actually means at the delivery or operational end
Dez Blanchfield
@nancykoppdw - oh you have nailed it on the head there Nancy, big time - 10 points to Gryffindore !!
Dez Blanchfield
- in all seriousness though, if an organization truly wants to shift some parts of it's world to Agile is needs to be a "steady Eddy" shift, not a "jump in feet first" approach..
Dez Blanchfield
- yep, small steps, and not just department by department, but team by team, or project by project, initiative by initiative
Nancy Hensley
@dez_blanchfield totally agree, jumping in can be a disaster because it's a rather large change
Nancy Hensley
@furrier don't let the word failure bother you, its just incremental steps to success
Dez Blanchfield
- like all big shifts in any large group of people, and businesses are no different than any large group of humans - start with hearts and minds !!
John Furrier
@nancykoppdw I've been entrepreneur since 1997 many failures; failure sucks but growth comes from it; I can deal. The best is not the fail but the comeback :-)
Dez Blanchfield
@nancykoppdw - curiously though, folk throw stones at Waterfall frameworks like PMBOK and Prince 2 but often have no idea that they can be "agile" per se if delivered correctly
Dez Blanchfield
- there's unfortunately too many people screaming for Agile when they actually haven't fully understood any of the other Methodologies like PMBOK or Prince 2 fully yet !!
Nancy Hensley
@dez_blanchfield i think its probably less about waterfall and more about agility and getting used to delivering a minimum viable product
Nancy Hensley
@furrier should be called learn fast i think