TechChatTues

Trends such as simplified management, strong security and need for workload-specifics. #techchattues

A1 Many customers are looking at cost savings by consolidating their contracts to a single provider. #IBM Multivendor Services can provide this much needed functionality

A1:A solution tailored exactly to customer requierments

is Single Point of Contact something you are looking for when it comes to support?

A1: Added Value of Softskills :
->communication remote or onsite
-> brake & fix, identify the root cause

A1. Contract or data center consolidation prompts #virtualization and then #cloud architectures

@kendyg213 Maximizes ROI by simplifying admin as well!

A1. Another market trend is integration of #IT_support and other business processes like ERP

@kendyg213 Certainly we are seeing more and more customers looking for a single contract. This removes pain of having multiple contracts/renewals and downtime by looking for the correct support number to call for various products

A1. A key trend is combining old school maintenance with #analtyics

A1. Analytics for #Predictie_Maintenance

@DaveMR90S True - it is all geared towards making it be simpler and more efficient to manage. #techchattues

A1. Efficiency in IT management by changing what IT does - more vendor management

A2:To communicate with a person who has the knowledge to understand the nature of the Problem , and can provide a solution or workaround in a committed time

single point of contact will provide complex view on infrastructure and will avoid refusing of responsibility from multi service providers

Q3:different vendors requires different settings/properties. Therefore a single point of contact , like IBM , can handle such requierments.
Also to have a E2E (End-to End support)

A4: IMS would be a entry point to start on such approach

A6. Reputation and technical depth

one who provides a total solution HW/SW/Svcs.

A6. Interested to read see some feed-back on this #TechChatTues via @IBMServices

A6. Geographic reach matches the installed IT equipment for parts and labor

#IBM global presence and resources allow IBM to provide support services around the world and around the clock, in every local language. So customer don’t need to worry, just work together with IBM

A6: Trust in the engineer/technician who enters my #datacenter

A4. #keep_your_sense_of_humor

A4. @IBMServices some ideas can be found here http://ibm.co/1TQ7S3... #TechChatTues

A4. Change what IT does in a day. From doers to managing services and vendors #New_way_of_IT

A4. Link #IT-Services_Automation with business processes

A4. Instrument IT devices to get real-time environmental data #Real-Time_Predictive_Maintenance

A4. think of innovation, new ways of running business #TechChatTues @IBMServices

@NathaJaHa XaaS payment models are way of future, we pay only when we consume a service

@NathaJaHa In the technical support space managed service can be a great way of getting a true grip of your IT estate. Our managed services allow IT staff to concentrate on business critical projects freeing up man hours and with that money.

Q3. Building & running a multivendor datacentre is time consuming, costly & challengingly inflexible. Support needs to be simplified. #techchattues

Q3 A multivendor environment doesn't have to complicate your support - #IBM Multivendor Services - one contract/one supplier

@AFairch agree! What options are you looking for to simplify?

A3. Many vendors means keeping track of many product innovations

A3. Multivendor means a variety of contracts to manage

Dose this describe the issues in an easy to understand way? https://www.youtube....

@kendyg213 Admin, single point of contact, and op efficiency.

A3 if u get support from #IBM, there single-point of accountability for multivendor hardware and software support throughout your IT environments #techchattues

A3. @kendyg213 Great video! This conveys the benefits of multivendor support in understandable terms!

Keeping code levels compatible is a challenge when integrating multivendor configurations. Single point of contact and total solution support, leveraging relationships, are crucial to success.

Best bet is single source, multivendor. #oneresponsible #techchattues

all good points. How does ROI of existing equipment factor into your decision?

A simplified pre-priced hardware maintenance program delivering HWMA for select models non-IBM leading MVS products

Simpler and more efficient to manage #oneresponsiable #TechChatTues

Search system to help quickly find solutions. INCREASE 1st time fix. Reduce onsite service calls. #IBMWatson

A2 Companies rely on IT services to remain functioning and without technical support, downtime of IT services could cost a company it's bottom line ultimately.

What about availability issues; do you consider when choosing Tech Support?

Technology IS the infrastructure of the business, therefore support is critical. But internal customers only care it works, not who fixed it. So #teameffort #TechChatTues

Check this out: http://www-01.ibm.co...

A2. Technical support provides some of the best #customer_insight.

A2. Make Tech Support #closed_loop with ERP