IBMAPM

APM is a first step to #ITSM; good ideas, nice implementations and a lot of space for improvements! ;-)

#APM is like a puzzle. It brings together the bits and pieces data that I can use to analyze complex systems. And, it's always changing as new technologies emerge.

Innovation, there is always a focus on how to constantly challenge the Status quo and make things better!

That's a great analogy, @b1stern !

Its so key to end user experience and starting step to ITSM

I think mobile capabilities are pretty exciting. Manage your operations while at a 🏀 Game?

Good explanation - but it would be great to have the picture available before dividing the pieces!

Apps will emerge to be anywhere and everywhere from smart thermostats, to your wearables to industry grade sensors that power smart cities. Monitoring and managing those will interesting

APM supporting IoT with the fact that IoT is driven by massive scale software and data interactions.

Another exciting aspect is APM needs to evolve as our applications are evolving. Space for lot of innovation and fun

At the end of the day, I love knowing that the applications that my family, friends, etc. use, are available and working well because of the software we've developed (#IBMAPM)

It will definitely impact their revenue. Outages are expensive and APM + #ITOA can help prevent them.

It can keep them ahead of outages and slowness

And how important is making sure your #apps are responsive and moving quickly @shikhasthoughts ?

And it will impact their employees. What employee likes sleeping overnight in the office battling issues? Proactive APM is the new black :)

We live in a digital age. All business are becoming a software company. If your website doesnt load the customers may never come back. If your app crashes, users will uninstall it. It impacts your bottom line!

Ha @AmandaTene ! Proactive #APM is the new black . I like it!

They also get predictive capability to prevent rather than diagnose

APM will not impact you! The performance of your SLA will increase!

It will help you fix problems before users get impacted

extremely important because of so many dependencies

What do you mean @HarryBiedermann ?

Agree with @Ankita Without APM, app users are fairly impatient with signs of poor execution, and look for another solution

To think of it...some one has APM applied to the twitter chat that we are on :)

Impact sounds bad and dangerous. With APM you get more out of your services (and agreements)

If you have an app and you are serious about users using it, you can't not have APM :)

Cognitive recommendations to fix an issue not just find it

Automated Analysis and fixes.

Cognitive can be a way to understand customer’s thoughts and needs – even he is not aware of them.

@its_pi Also being proactive - not waiting for the customer service calls to begin the fix

That's great @HarryBiedermann ! Can you elaborate?

@Turriff absolutely. Predict it. Fix it. I can sleep now :)

suggest solution, provide recommendation, predict outages

No I can't. I am Harry Biedermann and not Watson! ;-) And the more important reason: I am a customer!!! :-)

So does #cognitive free time so that the hardest challenges can be solved by people?

It can take some of the labor intensive tracking of results out of the mix freeing up IT staff to do more expertise-laden work.

Yesm this is an interesting perspective to #cognitive

@HarryBiedermann So cognitive is to understand that Harry has no time to address dumb alerts - just auto tune the thresholds so alerts get smarter next time and stops bothering him :)

Whether a metric is overrated or underrated depends on the CONTEXT

Availability – both times: First from a customer’s point of view, secondly from a provider’s point of view.

@its_pi context should be end user impressions, correct?

@HarryBiedermann So true :)

insight based on metric in context to consumer is important.

I know it - because I am the man in the middle! :-)

Its the context and correlation that matters. For example, the response time going up correlated with incoming requests going up is a more valuable insight

Performance metric in IT terms is technical in nature, but is it a combination of speed and market content leading to a measure sale? Or does this venture too far?

@LarryBietz Yes context is end user impressions. Does this metric matter standalone - maybe not, but as soon as you put it in context of another metric or an incident, it becomes relevant

The most overrated is the performance and availability of a single resource. Applications have become extremely highly resilient and redundant with autoscaling, etc.

APM ensures that mobile or other applications are consistent in how rapidly they respond to a request

Chance for Ops to get hold of Dev in #DevOps!

Improves customer experience and Financial outcomes

Great answers @HarryBiedermann and @LarryBietz !

application consumer experience is heavily impacted by APM, example mobile app user, web site user. A good example is banking web site

Almost every area of business uses applications. If the apps go down, they cant work

Great conversation, everyone! Let's keep it going!

If a stock trading app goes down, traders can lose tons of money missing or being stuck in trades

A good APM leads to happy end users. And users can be any field - banking, grocery, mobile apps....

Without #APM, the world as we know it would end. Think of how many major outages there have been with key applictions that you use today.