ITSMwishes

Not sure but get #Santa one of those driverless sleighs - give Rudolph and co a break this #Christmas

A swagway! If I worked in an office this would be the coolest way to arrive at meetings https://swagway.com/

> Keep your head down,..... Year of the Drone (have two unwrapped ones in the living room now)

@AmandaTene Swagway?

@davidmetcalfe12 #Santa. Talk about a guy who can't afford operational outages

@AmandaTene > Never seen a Swagway, sounds pretty cool

@davidmetcalfe12 Yup, those hoverboard like skateboards the glide around. I'd probably crash regularly!

A device that would check all my sets of Christmas lights and replace all the bulbs or LEDs that have failed since I put them away

some good skiing is my wish this year

@AmandaTene Ah hoverboard - read those were banned as they explode!

Oh,a multi-device keyboard and, since I've been good, I want another one: a portable printer

Guitar effects - new and improved. Need all the help I can get!

@JeffFrick Are there any drones you recommend? I'd need a sturdy one because I crash things. Drone video is beautiful!

@AmandaTene > Hopefully not the ones with the battery fire problems

@AmandaTene @JeffFrick you have to register the drones with the FAA now

@ibmservicemgmt A golf club that hits the ball straighter than I do!

@furrier > I know, think it's triggered by a weight (implied size and power) number. Need to investigate.

@furrier >They are the kites of the younger generation

@furrier Good! Can't have bad people spying or flying dangerous material into planes/govt buildings.

@furrier New drone regulations announced in Ireland just this week

@AmandaTene @JeffFrick my mate uses a #drone to take pictures of real estate really cool use of #drone and uploads so much easier

@davidmetcalfe12 @furrier > Amazing how different the world looks when you change the perspective by a bit from our normal 6' (+/- 1) off the ground view.
Good lesson on many fronts.

Light saber #starwars

@shannonlmanley > May the force be with you!

There will still be loads of outages!

Operations to get more complicated

#ITOA for everyone (more a wish) ! Analytics and Prediction finding a home With IoT initiatives.

Shadow IT becoming more of an issue

2016 - more adoption of #ITOA, more use of automation and more complexity driven by the #IoT which is a huge opportunity for #Netcool

@GigaManz I agree more integration with IoT is vital

#ShadowIT will continue but I think the control will be better going forward in 2016

More integrated ITSM - has to happen!

#Netcool #OpsInsight have Node Red integration out of the box

#Predictive #analytics will grow up in ITSM in 2016 and next years

@brillanteNA in what way Francesco? #ITOA

Especially IBM ITSM!

The challenge of DevOps is increasing in the new Cloud/SaaS world

@cllrjohnphilip I need to catch up with you with what we are doing with #IoT opportunities!

a lot of #ITSM products and services are investing a lot in #prediction because prevention is better than solving! :) I think that this will continue in future with integration and evolution of ITSM software

#ITSM will continue to generate more and more operational big data. #ITOA will become even more critical to make data driven decisions.

@GigaManz Completely agree #ITOA becomes about more than just servers and network devices. #IOT brings in so much more valuable data.

Heard of a really bad outage recently, where the distributed disaster recovery had not been tested.

That has to be the old Dallas Back-hoe through the STM-64 line and its "geographically separate" backup in the adjacent pipe

3 days a series of disasters staring with a JCB and a dodgy batch of fuel for the standby generator #doh

As a consumer, I experience lots of outages in retail sites around the holidays. Neiman Marcus missed 2 days entirely around #BlackFriday!

Took a manual data migration to get the backup DataCenter up

Or another where an ops team started a service as the wrong user

@RandlesTom test test test and test again! #resiliency

The original problem had to do with the DC generator diesel supply leaking all over the floor!!

Surely the worst outage is always when you are responsible regardless of its public impact

Airline reservation system malfunctioning around the holidays. No family time!

We polled Reddit about bad outages and it seems like copper wire theft, fires and cryptoviruses are common issues around the holidays http://ibm.co/1lTiK3...

Network config adhoc changes cause lots of DC outages

I lived through a malware event that took down multiple sites of an enterprise for days ..#codered

@AmandaTene yes thats common in Europe the price of copper is through the roof and its seen as a relevant easy target

Changes made by the subject matter experts!

Well a couple of sessions at #IBMInterconnect last year showed cases of #Netcool being used to address copper theft

A bank here in Ireland had their entire transaction system went out of synch for two weeks!

Caused by a poor upgrade

Entire bank went into manual mode

see my blog at https://ibm.biz/BdE5...

My colleague Steve Shuman blogged on outages earlier this year: http://servicemanage...

The network shouldn't be making the front pages. This related to a United Airlines outage

> How is @Twitter changing the game in call centers? It's my "go to" way communicate issues.