#CSCTechTalk - CrowdChat

9/7 CSC Technology Town Hall

Forging The Digital Transformation Through Digital Applications

#csctechtalk @heatherswall @jpmorgenthal @rickwilhelm @danhushon digital apps tech

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I recall last our focus was about next-gen teches (SMAC, IoT, Cybersecurity, DevOps) transformation, this year we move to Digital Transformation but I think next-gen teches still live, I guess there are some links bridging the two themes, anyone help?

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Martin Bartlett

Didigtal Transformation enables the enterprise for the exploitation of these next-gen techs

SMACS still fits.. but it's been #Digital washed... there are styles, processes, strategies and of course platforms they all need to be fit for intended purpose

So this is what the Key Digital Shift Papers look to help with, Just going in talking about IoT has little business value, talking to the need for Business Insight through a connected landscape is more appealing. Each paper talks to this journey.

I agree with Carl that the Papers are the start of the journey on the digital path.

Here's a link to the Digital Shift papers again: http://www.csc.com/p...

Thanks Martin, Dan and Carl for your explanations, so my take on this is that Digital is more about value-oriented while Next-gen teches is Teches, it's still fit and it's just changed from tech to more value :)

that's a great way to put it... it is a [continuous] re-engineering of the value chain

Tech just enables value... New Tech does it better and in such a way that the fact that it is Tech becomes immaterial

Disney has an app for visitors that allows viewing wait time for rides, where characters are, photos from the visit and more. An example of a company who understands taking advantage of the digital experience for consumers.

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I was using the Disney app this summer, it gives a map as well, of course. Previously, I had seen some usage of IoT, where a roving remote-controlled trashbin wandered around Tomorrowland and would interact with people, using their name!

The Internet of Things Is Changing How We Manage Customer Relationships https://c3.csc.com/d...

That app is phenomenal with regard to making the park accessible when there's 40K people

and @csc_Cyber helped to make it safe!

does it calculate the degree of nausea you will feel on any of the rides?

@hayley_smitty that's extra! :-)

@danhushon Well done @csc_cyber!

@jpmorgenthal Yes, for example, you can see which characters are walking around, and where, so that your kids can go to the one they really want. Or more importantly for some, where the nearest restroom is. :^)

You can't underestimate the power of a digital app that allows consumers to get the most out of the money they are spending (and a trip to Disney is a considerable investment for most). It really helps people optimize how they spend their time.

surprised #pokemongo hasn't been mentioned ;)

today it seems like a toy but think about the geo-social capabilities that someone could engineer there

I have used a similar app prior to traveling to the parks to gauge the level of crowds and where to get FastPass for rides.

@mistygmartin Yes, a family of four is shelling out $500-1,000 just for tickets (plus room and food and souvenirs) over a 1-3 day visit. The app helped us to navigate and plan out our visit.

@DanHushon I have seen more site tell people to visit their location to see #pokemongo. see - http://www.dcr.virgi...

@DanHushon Yes, #pokemongo is planning more social functions. Trading is probably the first one (once they figure out how to keep kids privacy safe). Relatedly, I saw this happen with Nintendo's Pokemon game, my son traded with someone in line at Disney.

Who would have imagine that AR would have been re-invigorated due to Pokemon Go?

Also, #pokemongo is planning on business partnerships, like with McDonalds, setting up social functions that will draw customers in and keep them engaged.

Anthony Hudson14

With our very intense focus on big data analytics, is there a way to use the resulting data to predict application trends that can help us lead the pack in both design and in overall "Gosh, I need this like yesterday"?

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of course... what kinds of apps are these #git driven components being used by.. and by whom... crowdsourced quality.

an obvious one is which platforms are most downloaded and by whom/for what... it's like the old days of "what browsers" accessed

and then of course the instrumented API's that help us understand how data is being used (1+1 = 300?)

Abigail Doolittle

also touchpoint analytics a la omni would give insight on potential opportunities to focus

That's pretty cool. Trend analysis with an eye towards "coolness".

@DanHushon Apple deleting 100's of 1000's of apps from store. No one uses them.

This may be a good "problem" for Jerry Overton team to "solve"

@fasteddie111 #erasing technical debt before you have to do that at scale garage cleaning that can take years... turn it off... see who squeeks

@danhushon There may be a lot of squeaking... but sometimes a poke is all it takes. We do need to find ways to marginalize the importance of the old by using the "new" to pull out the important bits of the "old"

Predicting unpredicted consequences of change and disruption, there's an opportunity (and a big challenge)

@CCR2000CCR I would love to predict the unpredictable while maintaining the predictions of the constantly predictable. That's how I define my job here at CSC.

-)

Jerry Overton14

Bots, VR, Video, etc... Can you give us a preview of the #digital apps interfaces of the future?

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I think Augmented Reality will have great play, especially with manufacturing, where the glasses could warn the worker of dangers, or provide info on the spot depending on the situation.

I think that bots and chat interfaces are going to be extraordinarily important and will supplant Apps in certain situations

It's an API-driven world Jerry. What I think is the next innovation here will be maturing the channels for this data. HTTP/2 among others.

@rickwilhelm I hear that opinion a lot lately. I'm missing something because the first thing I do when I get the bot is run for the nearest human: "operator!...operator!"

I love bots, they do simple repeatable tasks really well, but it still takes information to guide them in their approach.. and new digital processes for when they hit #exception

Can you be sure it's a human :-)

@DanHushon I love the NLP like I've seen from @MSAdvAnalytics, but I might have to be dragged kicking and screaming into the #bot trend.

@danhushon I was listening to a radio program the other day on the production of Bot's really interesting and weird what some people design a bot to do - one designed different types of Tartan????

Yes, and the odd thing is, I don't know how many times I input the info that I'm asked for at the beginning, but when the operator comes on, I have to repeat EVERYTHING again!

@hayley_smitty Would like to follow a link to the program if you have it handy.

My comment above was to Jerry's about asking for humans...

it was FreshAir I thinker All things Considered

Dude, I'm totally w/you. Must...resist...rant...

I guess it's assumed that the operator can see the information entered, perhaps they can’t

Funny, I did an online chat w/a service rep yesterday and almost immediately asked if she was a real person b/c the conversation was so generic. She said she was. Point is: We have heightened awareness about dealing with a machine.

@CCR2000CCR I mean come on! The #bot asks you for this info, you repeat it, like, 10 times, before giving up on the #bot, then the first thing the operator does is ask you for that same stuff!

@LisaAnneBraun Strangely, I think some folks might like the novelty of the machine

Heather Simpson 🌈🍃

are you still resisting the rant? :)

@heatherswall Nope...Rant: 1, Jerry: 0

@OhneMoose Could be, especially if the machine is faster and more accurate than a person of course! I tried the chat partially for the novelty of it but quickly was not satisfied.

Quite, perhaps the operator can’t see the info provided, again, an opportunity to bring it all together?